Latest from Fusion CX
9 Direct Response Marketing Trends Steering the Wheel of Business in 2025
“Leadership is about embracing change and innovation, setting the pace…
Driving success in Timeshare Holiday Campaigns
Travel and tourism are among the trendiest industries, with people…
Gen Y in the BPO Industry: How Millennials Are Shaping Success
Generation Y (born 1980–2000) is often misunderstood in the workplace.…
Fusion CX Brings Win-Win Quality Assurance with 5 Basic Strategies
Over the years, Fusion CX has grown to become a…
Agent Retention in Contact Centers: Strategies to Keep Your Team Engaged
High turnover rates are a persistent challenge in contact centers.…
3 B2B Telemarketing Aspects That Hits Potential Leads Bang On Target
B2B telemarketing isn’t just dialing numbers—it’s cracking the code to…
Is Your Outsourcing Partner Meeting Out The Business Goals?
Outsourcing can be a powerful strategy to drive efficiency and…
Top 5 Contact Center Trends To Follow In the Upcoming Months
In a recent survey on the upcoming communication channel for…
How IVR Boosts Customer Loyalty in Call Centers – Fusion CX Leads the Way
Customer loyalty—trust and commitment to a brand—is gold for any…
Call Center Customer Satisfaction – Top 3 Practices Customers Prefer
Customers are the heartbeat of any business, and keeping them…
Can Innovative Contact Center Technologies Boost Up the Key Performance Indicators (KPI)?
Contact centers invest millions annually in advanced technologies with the…
5 Obstacles Hurting Call Center Customer Experience
Call volumes keep climbing—up 20% yearly—driven by mobile users and…
