Case Study
Hibbett Sports – Sustaining CX Excellence in a Low Volume Environment with Lean Chat & Email Support thumbnail

Hibbett Sports – Sustaining CX Excellence in a Low Volume Environment with Lean Chat & Email Support

Fusion CX helped a national sporting goods retailer maintain high-quality…

Case Study
Crafting Holiday-Ready Customer Care with a Lean, Surge-Capable Operating Model thumbnail

Crafting Holiday-Ready Customer Care with a Lean, Surge-Capable Operating Model

Fusion CX helped a specialty home décor retailer build a…

Case Study
Elevating White-Glove Concierge for a Private Aviation Leader thumbnail

Elevating White-Glove Concierge for a Private Aviation Leader

Fusion CX partnered with a premier U.S. private aviation membership…

Case Study
Assisting a Pharmacy Leader Scale Prescription Fulfillment and Revenue thumbnail

Assisting a Pharmacy Leader Scale Prescription Fulfillment and Revenue

Fusion CX worked with a premier compounding and mail-order pharmacy…

Case Study
How Culturally Aligned CX Drove Medicare Member Engagement thumbnail

How Culturally Aligned CX Drove Medicare Member Engagement

Fusion CX helped a Medicare Advantage plan serving Asian American…

Case Study
Scaling Customer Support for a Fast-Growing MVNO thumbnail

Scaling Customer Support for a Fast-Growing MVNO

Discover how Fusion CX reduced resolution times by 83%, lifted…

Case Study
Unlocking Advanced Analytical Support for an MVNO thumbnail

Unlocking Advanced Analytical Support for an MVNO

Discover how Fusion CX empowered an established MVNO with real-time…

Case Study
Driving Operational Excellence for a New MVNO thumbnail

Driving Operational Excellence for a New MVNO

Discover how Fusion CX helped a newly launched MVNO achieve…

Case Study
Surge-Ready CX for a Global Luxury Beauty Brand thumbnail

Surge-Ready CX for a Global Luxury Beauty Brand

Discover how Fusion CX helped a prestige beauty leader flex…

Case Study
Accelerating EEG Support for Higher Quality and Faster Revenue thumbnail

Accelerating EEG Support for Higher Quality and Faster Revenue

Discover how Fusion CX enabled a leading U.S. EEG provider…

Case Study
Nationwide Scaling for a U.S. Home Renovation Leader thumbnail

Nationwide Scaling for a U.S. Home Renovation Leader

Discover how Fusion CX enabled a leading home remodeling company…

Case Study
Agile CX for a Premium Footwear Brand thumbnail

Agile CX for a Premium Footwear Brand

See how Fusion CX helped a renowned U.S. footwear and…