Thailand

Thailand

REDUCE CUSTOMER ATTRITION WITH Professional CX Management

Enhance Customer Engagement Through a Call Center in Thailand

Fusion CX has strengthened its presence in the APAC market with a call center in Thailand. Our call center solutions in Thailand are designed to leverage the latest technology, infrastructure, and resources while delivering timely and accurate customer engagement solutions to our clients.

Fusion CX’s Call Center in Thailand Leverages the Best Talents to Deliver a Superior CX

Thailand is well known for its skilled and experienced talent pool for the outsourcing sector. As a result, we can onboard the top talents in Thailand and use their knowledge and industry-specific skills to deliver high-quality call center services in Thailand. We have created a diverse workforce that includes talented professionals with varied skill sets, working together to provide the best call center solutions in Thailand.

By outsourcing your customer experience management services to Fusion CX, you can enhance your customer-brand relationship with the latest tools and resources, such as - monitoring and assurance, AI-driven market research and analysis, and much more. Our high-end industry-specific solutions and tailored services will help you ensure a result-driven customer engagement process customized to your business’s needs. With us as your contact center partner, you can maximize revenue and improve customer loyalty to your business.

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    OUR CAPABILITIES

    INDUSTRIES WE SERVE

    OUR LOCATIONS

    Inbound & Outbound Customer Engagement

    We offer state-of-the-art inbound and outbound customer support from our call center in Thailand, with a large volume of competent and highly skilled call center agents. These representatives are adequately capable of handling all incoming customer inquiries and sales-related requests, as well as outbound communication for sales, market research, surveys, etc.

    Voice & Non-Voice Customer Support

    Our call center in Thailand includes voice-based and non-voice-based customer communications, offering quality customer engagement across communication channels. So regardless of whether your customers prefer to communicate verbally with a representative or talk to them via text and chats, we can equally accommodate both communications.

    Multilingual Communications in 40+ Global Languages

    With multiple offices around the globe employing a vastly diverse workforce, Fusion CX can deliver customer communications in over 40 different international and local languages. As a top BPO company in Thailand, we provide efficient customer communication in English and multiple international languages, delivering personalized communications for customers worldwide.

    Omnichannel Support

    Our call center services outsourcing capabilities apply to various communication channels, including phones, instant messengers, text messages, apps, chat forums, social media platforms, emails, etc. It allows our clients to offer personalized communication and support via the communication channels preferred by their customers.

    Appointment Scheduling & Management

    Fusion CX’s wide array of contact center solutions includes premium appointment scheduling and management services for our clients around the globe. With our call center services in Thailand, you will never have to worry about missed appointments or no-shows, ensuring that your business resources are maximized for improved outcomes, productivity, and profitability.

    Tech Support

    We help software companies and technology developers ensure efficient and effective communication with their customers for superior customer experience (CX) management. Our call center in Thailand will enable brands to ensure that their customers are always provided with accurate and updated information about the technical aspects of their products and services.

    100% Quality Assurance

    Our call center in Thailand include 100% quality assurance for all customer communications across multiple channels to ensure superior engagements with customers. It enables our clients to have cost-effective, timely, strategic, and customer-centric quality control over customer engagements, which offers them valuable insights about customers, products, processes, etc.

    Digital Solutions

    Besides being a premier BPO company in Thailand, Fusion CX also specializes in several digital solutions that help its clients automate operations and business-critical functions within the company. Our digital solutions have helped our clients significantly improve their operational outcomes while also reducing their operational expenses, resulting in a boost in revenue and business growth.

    Banking, Financial Services & Insurance

    We are a multichannel and multilingual BPO company in Thailand, trusted by the Banking, Financial Services & Insurance sectors. We deliver robust and cost-effective support through voice, live chat, email, and social media channels.

    Retail & Ecommerce

    Our customer support outsourcing in Thailand are designed to aid retail, and E-commerce companies cater to their customers’ needs and expectations with highly personalized customer support that boosts customer experiences and builds brand loyalty. Our customer-centric call center solutions will help you increase sales and revenues.

    Telecom

    As a top brand for call center outsourcing in Thailand, Fusion CX can be your telecom business’s ideal partner for superior customer experience (CX) management. We help telecom companies unlock the potential of their value chain with a wide range of BPO services, including customer support, billing assistance & payments, etc.

    Travel, Tourism & Hospitality

    We have already earned the reputation of being a top company in call center services outsourcing for the Travel, Tourism & Hospitality industry. We have helped major players in the space to build strong customer-company relationships, improve operational efficiencies, and enter new markets.

    Healthcare

    Our call center services in Thailand are perfectly suited to a wide range of businesses in the Healthcare & Life Sciences industry, allowing its service providers to manage and resolve complex product inquiries, empathetically attending to the specific needs of patients/customers.

    High-Tech Growth

    We have built a reputation as a customer-centric IT helpdesk for technology companies, including Fintech brands, EdTech businesses, startups, software developers, etc. Our customer support outsourcing in Thailand prioritizes each customer interaction, ensuring prompt resolution of every IT-related query.

    Energy & Utility

    With our call center in Thailand as the customer service outsourcing partner, businesses in the Energy & Utility industry can enjoy unimpeded access to state-of-the-art infrastructure and innovative technology. It will empower Utility companies to maximize our BPO company in Thailand to deliver best-in-class CX.

    BANGKOK, THAILAND

    Servcorp, Level 29, The Offices at Central World, 999/9 Rama I Rd. Pathumwan District, Bangkok 10330, Thailand
    Fusion CX ensures superior CX delivery across all communication channels and in various languages from its call center in Bangkok, Thailand. We have the experience, expertise, technology, and infrastructure to offer the best-in-class service delivery. One of the leading call centers in Bangkok, we cater to a wide range of industries across different business verticals.

    FAQ's

    Is it Worth Considering a Call Center in Thailand as My Outsourcing Partner?

    Thailand is an emerging force for call center outsourcing in the APAC region. Its cost-effective yet high-quality resources set Thailand apart from other countries, which has helped many companies grow to new heights. First, their government policies are welcoming to make the country more appealing to investors. Second, they have a multilingual workforce which can help a call center in Thailand to offer customer service in various languages. As a result, outsourcing to a Thai call center can help you deliver a superior CX to a multilingual customer base cost-effectively.

    Why Is Fusion CX a Good Choice Among BPO Companies in Bangkok?

    Fusion CX is a leading call center in Thailand with over 30+ years of experience. Our company offers various BPO services, including customer service, technical support, telemarketing, and multilingual and omnichannel support. In addition, we have a team of experienced and professional staff ready to take on your project requirements. Our experience, quality of service, global presence in 14 countries, multilingual capabilities, and competitive pricing makes us a good choice for those looking for BPO companies in Bangkok.