CERTIFICATIONS &
AFFILIATIONS

CERTIFICATIONS &
AFFILIATIONS

Your trust is the most valuable asset for us. We strive to earn it with our prowess in delivering what we promise. Our certifications and affiliations with renowned organizations are testimonials to it.

ALL CERTIFICATIONS

ISO 27001

Fusion CX is proud to announce that it has successfully secured ISO 27001: 2022 certification.

Locations

All Locations

PCI DSS

Fusion CX successfully secured the PCI Data Security Standards Certification the Payment Card Industry's Data Security Standards v4 (PCI-DSS) Certification.

Locations

India (Kolkata), Philippines (Manila, Cebu), Morocco, El Salvador, Jamaica, Mexico, Belize (Dangriga, Orange Walk, Cayo), USA (Higbee, Boca, Spindale, Houston)

HIPAA (For Healthcare)

Fully compliant with The Health Insurance Portability and Accountability Act (HIPAA) sets the standard for sensitive patient data protection.

Locations

India (Kolkata), Philippines (Manila, Cebu), USA (Higbee, Boca, Spindale), EL Salvador, Jamaica, Belize (Chetumal, Icon, Cayo, Orange Walk, Dangriga)

SOC 2

Fusion CX announced the successful completion of its SOC 2 audit. The audit was conducted by an independent accounting firm.

Locations

India (Kolkata, Bangalore, Gurugram, Mumbai), Philippines (Manila, Cebu, Legazpi), Jamaica, Belize (Chetumal), El Salvador, Colombia, USA (Spindale, Houston), Morocco

ISO 9001

Fusion CX has successfully achieved ISO 9001 certification

Locations

India (Bangalore, Gurugram)

HITRUST

Fusion CX is now HITRUST CSF certified — the gold standard in cybersecurity frameworks

Locations

USA (Pittsburgh, Utah), EL Salvador, Singapore, Philippines (Eastwood)

MSME Certification

Fusion CX has received the certification from Ministry of Micro, Small & Medium Enterprises (MSME), Government of India.

Locations

India

NASSCOM Member

Fusion CX proudly announces itself as a NASSCOM member - an acknowledgment of authenticity and expertise in the BPO & ITES industry.

Locations

India

NMSDC Certification

Ameridial Inc., a Fusion CX Group Company, has been successfully certified by the Ohio Minority Supplier Development Council, an affiliate of the NMSDC.

Locations

USA

Related Posts

Post thumb

Retail Returns Are No Longer a January Problem. They Are a Margin Strategy

Post thumb

Customers Are Asking AI About Your Retail Brand Before They Contact You. Is Your Support Operation Ready?

Post thumb

Optimizing Revenue Cycle Management Through Claim Processing Outsourcing

Post thumb

Nearshore Call Center Outsourcing Services: 2026 Enterprise BPO & Vendor Selection Guide

Post thumb

Beyond the Fitting Room: Designing a Fashion Customer Journey for High-Stakes Occasions

Post thumb

When Retail Prices Change, Is Customer Service Ready to Explain Why?

Post thumb

Why Multi-Brand Home Services Platforms Need One CX Operating Model Before Fall Demand Peaks

Post thumb

The Back-to-School Electronics Surge Does Not End at Checkout

Post thumb

FWA’s Missing Bridge: Why Onboarding, Not Airwaves, Decides Who Crosses the Chasm

Post thumb

Buy Now Pay Later: How to Manage Risks, Terms, and Operations for a Growing Userbase