Our leadership

Meet the people leading Fusion CX.

The pioneers, mentors and innovators guiding how we serve clients, employees and investors.

Executive team in a strategy discussion
Founder-ledSince 2004
Management team

The team leading Fusion CX.

Meet the pioneers, mentors and innovators at the helm of our success. Their diverse experience guides how we serve our clients, employees and investors.

Pankaj Dhanuka, Co-founder, MD & CEO, Fusion CX
Co-Founder, Chairman, Managing Director & CEO
Co-Founder
1
Co-founder, Chairman, Managing Director and CEO. He holds a bachelor’s degree in commerce from the University of Calcutta, is an associate member of the Institute of Company Secretaries of India and holds a certificate of practice from the Institute of Chartered Accountants of India. With the company since 2004 and previously with Unit Trust of India, he drives growth, innovation, vision and strategy.
Kishore Saraogi, Co-founder & MD, Fusion CX
Co-Founder, Managing Director & COO
Co-Founder
1
Co-founder, Managing Director and Chief Operating Officer. He holds a bachelor’s degree in commerce from the University of Calcutta and is an associate member of the Institute of Chartered Accountants of India and the Institute of Cost and Works Accountants of India. With the company since 2004 and previously with Usha Martin Telecom and ICICI Securities and Finance, he leads operations and executes strategic and growth initiatives.
Manish Jain, Chief Marketing and Strategy Officer, Fusion CX
Chief Marketing and Strategy Officer
Chief Marketing and Strategy Officer since January 2024, leading corporate marketing, branding and marketing strategy. He holds a bachelor’s degree in textile technology from DKTE, Shivaji University, and a PGDBM from IMT Ghaziabad. He was previously SVP Marketing at Access Healthcare and Solutions Architect Director at Dell, where he twice received the Dell Circle of Excellence Award, and co-founded CMO Needs.
Andrew Wilmott, President, Telecom & Utilities, and Healthcare, Fusion CX
President, Telecom & Utilities, and Healthcare
President, Telecom and Utilities, and Healthcare for the Fusion CX Group since November 2022, overseeing strategic growth, client engagement and delivery operations. He holds a BA and a certificate in IT application and management from the University of Victoria, Canada, and was previously with Sequential Technology International, with more than 22 years of experience.
Brad Call, Vice President, BFSI, Boomsourcing and Retail, Fusion CX
Vice President, BFSI, Boomsourcing and Retail
Vice President for BFSI, Boomsourcing and Retail at the Fusion Group and a Non-Executive Non-Independent Director. He holds a B.S. in finance from the Woodbury School of Business, Utah Valley University, and was previously with Digital Media Solutions and Boomsourcing LLC.
Amit Soni, Chief Financial Officer, Fusion CX
Chief Financial Officer
Chief Financial Officer since August 2022, responsible for global finance, administration and facilities, ERP, investor relations and business strategy. A B.Com. graduate of the University of Calcutta and an associate member of ICAI, he was previously with SRBC & Co LLP (a member firm of Ernst & Young), Avtec Limited (CK Birla Group) and Translumina Therapeutics.
Barun Singh, Company Secretary and Compliance Officer, Fusion CX
Company Secretary and Compliance Officer
Company Secretary and Compliance Officer since December 2013, overseeing secretarial functions, legal compliance and corporate governance. He holds a B.Com. from the University of Calcutta and is an associate of the Institute of Company Secretaries of India, with more than 15 years of experience.

Ready to make CX your advantage?

Tell us what your queues look like today. We’ll come back with a plan for staffing, AI and locations, and what it should cost.

Join 17.5K+ people
Explore careers at Fusion CX
(opens in new tab)