Customers expect immediate attention and an instant solution to their concerns. That is why live chat support outsourcing has become an essential tool for businesses that want to stay competitive and meet customer demand.
Live chat outsourcing means hiring a partner like Fusion CX to run live chat support for your business. Your customers chat with trained professionals in real time, 24/7, to get answers to their questions, resolve their issues and share feedback.
Let Fusion CX be the voice, and the text, of your brand, delivering seamless, intelligent and empathetic chat experiences that keep your customers coming back, alongside omnichannel support.
We have years of experience providing live chat outsourcing across industries. Our team handles everything from simple questions to complex issues, with 24/7 multilingual support that improves satisfaction, reduces response times and increases loyalty.
Trained chat professionals who resolve simple questions and complex issues.
Complex issues transferred to live agents with full context.
24/7 multilingual coverage for every time zone.
Conversational AI chatbots handle routine queries and self-service, then hand complex issues to live agents, so every customer gets a fast answer and a human when it matters.
Text-based support that resolves questions quickly and helps grow revenue.
Text confirmation for order verification, purchase details, tracking status and other queries across the order cycle.
AI and ML-powered chatbots that understand intent and keep customer interactions glitch-free in real time.
Chatbots and live chat agents who make well-judged recommendations that increase the chance of a sale.
24/7 and after-hours chat coverage, with urgent issues passed to your team so you can act quickly.
Chat support in 28 languages so customers get help in the language they prefer.
Reporting on satisfaction, response times and feedback that turns chat data into business insight.
AI QMS scores up to 100% of chats with coaching insights, conversational AI handles routine requests, and agents keep every conversation human and on-brand.
Automated, real-time QA scoring that moves from sample audits to up to 100% coverage, with coaching insights.
Real-time accent translation for voice clarity: faster resolutions, fewer repeats and escalations.
GenAI voice agents for inbound and outbound calling, with built-in telephony, integrations and analytics.
Agent assessment, onboarding and upskilling, with performance tracking and productivity visibility.
What changes when specialists run your live chat.
A positive chat experience that lifts CSAT, loyalty and retention.
Prompt, accurate answers 24/7 with high first-contact resolution.
One agent handles several chats at once, with no in-house hiring or training.
Each chat tailored to the customer and the outcome you want.
Visitors turned into buyers through quick answers, upselling and cross-selling.
Chat data and reporting that inform product and service decisions.
Live oversight of queues, quality and service levels.
Share your chat volumes, hours of coverage and channels. We will come back with a scope, ramp plan and pricing.
Guides and best practices for live chat leaders.
What businesses ask us before they outsource live chat.
Customers today want you to value their time. Live chat support lets you resolve customer queries quickly without making them wait in a call queue to talk to a live agent. Chat process outsourcing also boosts customer satisfaction and customer experience, the two main differentiators of modern businesses.
Our chat process gets your customer queries answered quickly and efficiently. With AI-enabled live chatbots and human agents, we handle everything from routine queries to complex problems.
We offer 24/7 live chat and after-hours chat support to help your customers find answers to their questions. In an emergency, we pass the information to you so you can take appropriate action.
Fill out the enquiry form on this page, or click the Get Started button at the top right of the page. We will get back to you as soon as we receive your request.
You can work with our BPO centers in the United States, UK, Albania, Morocco, India, the Philippines, Colombia, Canada, Jamaica, El Salvador, Kosovo and Belize, across 40+ locations globally. Our agents complete extensive training to deliver excellent support.
