Capabilities
Capabilities
SPECIALIZED
SERVICE SOLUTIONS
THAT KEEP YOUR
BUSINESS ONE STEP
AHEAD
Leverage Contact Center Services Capabilities To Add Value To Your Business
Improve your business processes and your customer experience by choosing the right outsourcing partner. With our state-of-the-art multichannel and omnichannel services, a strong, multilingual global workforce, and innovative shoring solutions we can add value to your business and give it the edge it needs to stay ahead of the competition. To keep the standards high, we also provide quality assurance mechanisms, strategized communication models, and knowledge process outsourcing.
Right Shoring
Find the right outsourcing model for your business. With our 18 BPO centers spread across nine countries, we can provide your business with the most suitable outsourcing model, capable of delivering maximum ROI with minimum risk exposure.
Multilingual
Providing support in the native language of the customer helps a brand connect better with them. Building on this insight, we have created a service architecture with 6500+ multilingual associates capable of resolving customer queries in more than 40 languages. It gives your business a competitive edge by improving the overall CX level while saving the cost that comes with physical expansion.
Omnichannel
Omnichannel customer communication enables your business to deliver an integrated, seamless experience across multiple devices and touchpoints. It can result in a faster resolution rate, enhanced consumer experience, better data insights, and a significant drop in customer churn.
QUALITY ASSURANCE
Timely quality assurance keeps the standards of service high and ensures operational efficacy. With our cost-effective, strategic, and user-focused quality assurance (QA) and quality control (QC) service, we can monitor, identify, and resolve operational issues, error-free.
THE FUSION CX-FACTOR
Customizable
Solutions
17K+
Skilled
Agents
PCI-DSS
Certified
FROM THE BLOG
Fusion CX Announces Strategic Investment in RCC BPO, Belize
Fusion CX, a leading provider of customer experience (CX) and business process management solutions, announced the completion of strategic investment into RCC BPO, a prominent outsourcing services provider based in Belize. This strategic investment will further expand Fusion CX’s global footprint and enhance its ability to deliver exceptional CX services to its clients. “Joining forces […]
Essential KPIs for B2B Lead Generation Services
In the competitive realm of B2B lead generation, understanding and leveraging Key Performance Indicators (KPIs) is essential for success. KPIs guide your lead generation strategy and ensure you’re on the path to achieving your business goals. At FusionCX, we’re dedicated to helping you excel in this vital area. Let’s dive into the KPIs that can […]
Travel Call Center Outsourcing & The Strategic Advantage It Offers to Travel Businesses
The travel industry has always been fast-paced. However, with the rise of digital transformation and the increasing expectations of modern travelers, it’s become more dynamic—and demanding—tthan ever. Travelers today are not just looking for a vacation; they’re seeking an experience! What’s more? Travelers want that experience to start the moment they book their trips. This […]
Boosting Patient Satisfaction and Revenue for Medical Practices with Smart Healthcare Appointment Scheduling
In today’s competitive healthcare landscape, medical practices are constantly seeking ways to improve patient satisfaction and revenue. One often-overlooked area with significant impact is patient scheduling. Traditional in-house scheduling can be a bottleneck, leading to frustration for both patients and staff. Challenges of Traditional Healthcare Appointment Scheduling: High call volume: Receptionists are swamped, leading to […]
Data-Driven Approaches in Patient Scheduling for Healthcare Providers
In today’s healthcare environment, where efficiency and patient satisfaction are paramount, the integration of data analytics in patient scheduling processes is transforming how healthcare providers manage appointments. Healthcare CX solution providers are increasingly leveraging advanced data-driven methodologies to optimize patient scheduling for healthcare providers, ensuring a seamless and efficient process that benefits both providers and […]
Masterclass for CX Service Providers from the Olympics 2024
As the world tuned in to witness the breathtaking performances at the Olympics 2024, we were reminded that the pursuit of excellence isn’t limited to the track or field. For Customer Experience (CX) service providers, the Games offer a masterclass in dedication, resilience, and innovation. Just as athletes push the limits of human performance, CX […]
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FAQs
FAQs
How will my project be handled if I outsource to Fusion CX?
As a leading BPM company, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.
Are your services cost-effective?
Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing.
Why outsource customer services to Fusion CX?
The major reason why you should outsource customer service to Fusion CX is that we can help you deliver better CX and customer engagement cost-effectively. We also help you focus on your business goals and planning and contribute to business growth.
How can I outsource my customer service to Fusion CX?
Once you've decided to outsource customer service to Fusion CX, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.
