Capabilities
Capabilities
SPECIALIZED
SERVICE SOLUTIONS
THAT KEEP YOUR
BUSINESS ONE STEP
AHEAD
Leverage Contact Center Services Capabilities To Add Value To Your Business
Improve your business processes and your customer experience by choosing the right outsourcing partner. With our state-of-the-art multichannel and omnichannel services, a strong, multilingual global workforce, and innovative shoring solutions we can add value to your business and give it the edge it needs to stay ahead of the competition. To keep the standards high, we also provide quality assurance mechanisms, strategized communication models, and knowledge process outsourcing.
Right Shoring
Find the right outsourcing model for your business. With our 18 BPO centers spread across nine countries, we can provide your business with the most suitable outsourcing model, capable of delivering maximum ROI with minimum risk exposure.
Multilingual
Providing support in the native language of the customer helps a brand connect better with them. Building on this insight, we have created a service architecture with 6500+ multilingual associates capable of resolving customer queries in more than 40 languages. It gives your business a competitive edge by improving the overall CX level while saving the cost that comes with physical expansion.
Omnichannel
Omnichannel customer communication enables your business to deliver an integrated, seamless experience across multiple devices and touchpoints. It can result in a faster resolution rate, enhanced consumer experience, better data insights, and a significant drop in customer churn.
QUALITY ASSURANCE
Timely quality assurance keeps the standards of service high and ensures operational efficacy. With our cost-effective, strategic, and user-focused quality assurance (QA) and quality control (QC) service, we can monitor, identify, and resolve operational issues, error-free.
THE FUSION CX-FACTOR
Customizable
Solutions
17K+
Skilled
Agents
PCI-DSS
Certified
FROM THE BLOG
Debt Resolution Services – Achieve Success with Fusion CX
The financial world is changing. Consumer debt is on the rise; Debt Resolution companies are emerging to help borrowers manage their burdens. They help borrowers with strategies like negotiation, consolidation, and disciplined planning. But the impersonal, number-driven approach of the past is fading. Today, Debt Resolution is becoming more compassionate and personalized. This transformation is […]
Seize the Open Enrollment Opportunity: Empower Beneficiaries with Fusion CX
The annual Medicare Open Enrollment period is a crucial time for private insurance companies offering Medicare Advantage Plans (Part C) and Part D prescription drug plans. It’s your chance to connect with new beneficiaries, showcase your plans’ value, and retain existing members. However, navigating the complexities of the Open Enrollment Experience can be challenging. This […]
Open Enrollment: From Frustration to Celebration with Fusion CX
Imagine this in this year’s Open Enrollment season. Instead of a dreaded phone tag and information overload period, it’s a smooth, efficient process that empowers employees and HR teams. Sounds like a dream, right? Well, with the innovative open enrollment support from Fusion CX, it can become a reality. The Open Enrollment Challenge and Opportunity […]
The Future of Open Enrollment: How Technology Revolutionizes Experience for Medicare Beneficiaries
The yearly Open Enrollment Period (OEP) is a crucial time for companies offering Medicare Advantage (Part C) and Part D prescription drug plans. It’s your chance to connect with new beneficiaries, showcase your plans’ value, and retain existing members. But navigating OEP’s complexities can be tricky. This blog explores how technology is revolutionizing OEP for […]
Unlock Efficiency: Applications of AI in Data Annotation Services
Data annotation remains a critical but time-consuming hurdle as AI evolves at breakneck speed. At Fusion CX, we recognize the need to streamline this process, and that’s where Artificial Intelligence comes into play, offering a powerful solution to supercharge data annotation services. Applications of AI in Data Annotation Services Pre-annotation and Auto-labeling Imagine AI algorithms […]
Empathetic AI-Powered Services- Transforming Debt Resolution
Millions of us are struggling with debt these days, which is no surprise considering consumer debt is at an all-time high. That’s where Fusion CX comes in. We’re a partner for banks, financial institutions, and debt resolution companies that want to help people recover. We use innovative technology with a human touch to create compassionate […]
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FAQs
FAQs
How will my project be handled if I outsource to Fusion CX?
As a leading BPM company, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.
Are your services cost-effective?
Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing.
Why outsource customer services to Fusion CX?
The major reason why you should outsource customer service to Fusion CX is that we can help you deliver better CX and customer engagement cost-effectively. We also help you focus on your business goals and planning and contribute to business growth.
How can I outsource my customer service to Fusion CX?
Once you've decided to outsource customer service to Fusion CX, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.
