Capabilities

Capabilities

SPECIALIZED
SERVICE SOLUTIONS
THAT KEEP YOUR
BUSINESS ONE STEP
AHEAD

Leverage Contact Center Services Capabilities To Add Value To Your Business

Improve your business processes and your customer experience by choosing the right outsourcing partner. With our state-of-the-art multichannel and omnichannel services, a strong, multilingual global workforce, and innovative shoring solutions we can add value to your business and give it the edge it needs to stay ahead of the competition. To keep the standards high, we also provide quality assurance mechanisms, strategized communication models, and knowledge process outsourcing.

Work-at-Home

Right Shoring

Multilingual

Omnichannel

Quality Assurance

Work At Home Solutions by Expert Remote Agents

Work-at-home

Our work-at-home solution connects your business with our talent pool of 3000+ experienced agents. They work within a flexible and scalable infrastructure that effectively resolves problems of business continuity.

Learn More

Right Shoring Call Center

Right Shoring

Find the right outsourcing model for your business. With our 18 BPO centers spread across nine countries, we can provide your business with the most suitable outsourcing model, capable of delivering maximum ROI with minimum risk exposure.

Learn More

Multilingual Call Center Outsourcing Services

Multilingual

Providing support in the native language of the customer helps a brand connect better with them. Building on this insight, we have created a service architecture with 6500+ multilingual associates capable of resolving customer queries in more than 40 languages. It gives your business a competitive edge by improving the overall CX level while saving the cost that comes with physical expansion.

Learn More

Omnichannel Call Center

Omnichannel

Omnichannel customer communication enables your business to deliver an integrated, seamless experience across multiple devices and touchpoints. It can result in a faster resolution rate, enhanced consumer experience, better data insights, and a significant drop in customer churn.

Learn More

End-to-End Quality Assurance Services and Audit Services

QUALITY ASSURANCE

Timely quality assurance keeps the standards of service high and ensures operational efficacy. With our cost-effective, strategic, and user-focused quality assurance (QA) and quality control (QC) service, we can monitor, identify, and resolve operational issues, error-free.

Learn More

THE FUSION CX-FACTOR

Customizable
Solutions

14K+
Skilled
Agents

PCI-DSS
Certified

FROM THE BLOG

Fusion CX Unveils New Career Site, Streamlining Job Search Experience

Fusion CX, a leading provider of customer experience solutions, announced the launch of its brand-new career website on February 13th, 2024. Designed to enhance the job search experience, the user-friendly platform offers several key features, attracting both seasoned professionals and recent graduates. Intuitive Navigation and Seamless Job Exploration: From the moment you visit careers.fusioncx.com, the […]

Fusion CX Opens New Service Delivery Site in Mumbai

Plans to hire over 500 people in the next quarter Mumbai, India – February 2, 2024: Fusion CX, a global leader in business process management (BPM) and customer experience (CX) solutions, proudly announced the opening of its new site in Mumbai today. This significant development is part of Fusion CX's extensive PAN India expansion strategy […]

Revolutionizing Debt Collection: How Automation is Changing the Game for Compliance

In the exciting world of debt management, the winds of change are blowing strong and steady! As someone dancing in the eye of this storm, I am bringing this article to inform you about a groundbreaking shift reshaping our industry: the rise of automation in ensuring compliance. Let’s embark on this thrilling journey to explore […]

Wings of Change: Forecasting the Future of Travel CX in 2024

In the ever-evolving travel landscape, 2024 is poised to witness a paradigm shift in customer experience (CX). The future seems promising for the travel and tourism sector. According to a 10-year forecast by the World Travel and Tourism Council (WTTC), the industry will continue to surpass global growth, boasting an annual rate of 5.8%. In […]

Unlocking the Future: Home Service CX Trends in 2024

Welcome, readers, to a sneak peek into the not-so-distant future of home improvement services! The globally available online on-demand home services market is projected to reach USD 1,574.86 billion by 2024. Business Wire indicates a robust Compound Annual Growth Rate (CAGR) exceeding 53% throughout the forecast period[1]. Buckle up as we explore the fascinating trends […]

Digital CX Trends Reshaping the Insurance Industry in 2024 & Beyond

Over the past decade, termed the ‘Age of the Customer,’ a digital revolution has reshaped customer experiences, underscoring the significance of personalization. The insurance industry, facing regulatory challenges and technological disruptions, has adeptly adapted by leveraging digital technologies to enhance efficiency and customer interactions. The global insurance market, projected to reach USD 5.8 trillion by […]

GET IN TOUCH

Kindly fill-out the following form and we will get back to you.


    FAQs

    FAQs

    How will my project be handled if I outsource to Fusion CX?

    As a leading BPM company, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    Are your services cost-effective?

    Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing.

    Why outsource customer services to Fusion CX?

    The major reason why you should outsource customer service to Fusion CX is that we can help you deliver better CX and customer engagement cost-effectively. We also help you focus on your business goals and planning and contribute to business growth.

    How can I outsource my customer service to Fusion CX?

    Once you've decided to outsource customer service to Fusion CX, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.