Capabilities

Capabilities

SPECIALIZED
SERVICE SOLUTIONS
THAT KEEP YOUR
BUSINESS ONE STEP
AHEAD

Leverage Contact Center Services Capabilities To Add Value To Your Business

Improve your business processes and your customer experience by choosing the right outsourcing partner. With our state-of-the-art multichannel and omnichannel services, a strong, multilingual global workforce, and innovative shoring solutions we can add value to your business and give it the edge it needs to stay ahead of the competition. To keep the standards high, we also provide quality assurance mechanisms, strategized communication models, and knowledge process outsourcing.

Right Shoring

Multilingual

Omnichannel

Quality Assurance

Right Shoring Call Center

Right Shoring

Find the right outsourcing model for your business. With our 18 BPO centers spread across nine countries, we can provide your business with the most suitable outsourcing model, capable of delivering maximum ROI with minimum risk exposure.

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Multilingual Call Center Outsourcing Services

Multilingual

Providing support in the native language of the customer helps a brand connect better with them. Building on this insight, we have created a service architecture with 6500+ multilingual associates capable of resolving customer queries in more than 40 languages. It gives your business a competitive edge by improving the overall CX level while saving the cost that comes with physical expansion.

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Omnichannel Call Center

Omnichannel

Omnichannel customer communication enables your business to deliver an integrated, seamless experience across multiple devices and touchpoints. It can result in a faster resolution rate, enhanced consumer experience, better data insights, and a significant drop in customer churn.

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End-to-End Quality Assurance Services and Audit Services

QUALITY ASSURANCE

Timely quality assurance keeps the standards of service high and ensures operational efficacy. With our cost-effective, strategic, and user-focused quality assurance (QA) and quality control (QC) service, we can monitor, identify, and resolve operational issues, error-free.

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THE FUSION CX-FACTOR

Customizable
Solutions

14K+
Skilled
Agents

PCI-DSS
Certified

FROM THE BLOG

Elevating E-Commerce CX: Best Practices for Exceptional Customer Service

The e-commerce sector has experienced unprecedented growth, with online retail sales projected to hit $5.4 trillion globally by 2025. As digital shopping becomes more ingrained in our daily lives, e-commerce companies face the challenge of not just attracting customers but retaining them through exceptional customer experiences (CX). Here’s how your business can differentiate itself and […]

Engaging Generation Z: Strategies to improve CX

The shift towards digital commerce has been monumental, with the rise of Generation Z as a pivotal consumer force. This demographic will reshape the retail landscape with its substantial purchasing power and distinct preferences. As they become the primary consumer base, understanding and tailoring experiences to their needs isn’t just beneficial—it’s essential. Studies show that […]

Silence the Where is My Order? – WISMO Calls

In the whirlwind world of e-commerce, where speed is king and instant gratification is the kingdom’s currency, customers expect their shopping conquests to arrive faster than a superhero on a mission. But, alas, even the mightiest retailers can sometimes stumble, triggering a flood of dreaded “Where’s my order?” – WISMO calls. These calls don’t just […]

Transforming Patient Experience by Outsourcing Patient Access Call Center Services

As patients evolve into consumers, healthcare providers must rethink how they manage patient access, especially through patient-access call center services. The first and most frequent contact point between patients and providers is crucial. This initial interaction significantly shapes a patient’s perception of the healthcare organization and influences their entire journey with that provider. Effective patient […]

Supercharge Your Business with Lead Generation Contact Center Services

In today’s competitive marketplace, generating high-quality leads is the lifeblood of any business. However, finding and nurturing these leads can be daunting and time-consuming. This is where lead generation contact center services come in. These specialized services can help businesses identify potential customers, nurture relationships, and drive sales. Let’s dive into how lead generation contact […]

7 Best Practices for Healthcare Call Centers to Optimize Patient Care

Healthcare call centers are redefining patient care management by enhancing communication efficiencies and seamlessly coordinating care across the healthcare continuum. These centers are pivotal, not just for streamlining operations but also for significantly boosting patient satisfaction and overall healthcare outcomes. In this in-depth exploration, we’ll delve into the transformative role of healthcare call centers and […]

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    FAQs

    FAQs

    How will my project be handled if I outsource to Fusion CX?

    As a leading BPM company, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    Are your services cost-effective?

    Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing.

    Why outsource customer services to Fusion CX?

    The major reason why you should outsource customer service to Fusion CX is that we can help you deliver better CX and customer engagement cost-effectively. We also help you focus on your business goals and planning and contribute to business growth.

    How can I outsource my customer service to Fusion CX?

    Once you've decided to outsource customer service to Fusion CX, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.