Locations

Locations

We have 27 global offices spread across 14 countries. This allows us to bring the most talented professionals on board to deliver defining customer experiences. It also provides the flexibility of choosing a suitable location for our clients from a range of shoring options.

NALATAM

APAC

EMEA

NALATAM

We have 8 offices across the Americas. From startups to Fortune 500 organizations - here we serve some of our most exciting clients. This wide presence in the continent allows us to work with a diverse range of talents and help us build a global understanding of the market dynamics.

United StatesCanadaEl SalvadorJamaicaColombiaMexico

APAC

The availability of a cost-effective talent pool makes APAC an ideal outsourcing region. We have 8 solution centers spread across India and the Philippines. From here we serve 9 industrial domains in all the major Asian languages.

India Philippines ThailandIndonesia

EMEA

EMEA has a huge and diverse marketplace. Outsourcing your services to this region allows you to cost-effectively leverage from an idea-rich workforce and gives you access to the best of the latest innovations. We are currently operational in 3 countries in this region and are planning to expand into more.

AlbaniaMoroccoUKKosovo

KNOWLEDGE CENTER

Fusion CX Unveils New Career Site, Streamlining Job Search Experience

Fusion CX, a leading provider of customer experience solutions, announced the launch of its brand-new career website on February 13th, 2024. Designed to enhance the job search experience, the user-friendly platform offers several key features, attracting both seasoned professionals and recent graduates. Intuitive Navigation and Seamless Job Exploration: From the moment you visit careers.fusioncx.com, the […]

Fusion CX Opens New Service Delivery Site in Mumbai

Plans to hire over 500 people in the next quarter Mumbai, India – February 2, 2024: Fusion CX, a global leader in business process management (BPM) and customer experience (CX) solutions, proudly announced the opening of its new site in Mumbai today. This significant development is part of Fusion CX's extensive PAN India expansion strategy […]

Revolutionizing Debt Collection: How Automation is Changing the Game for Compliance

In the exciting world of debt management, the winds of change are blowing strong and steady! As someone dancing in the eye of this storm, I am bringing this article to inform you about a groundbreaking shift reshaping our industry: the rise of automation in ensuring compliance. Let’s embark on this thrilling journey to explore […]

Wings of Change: Forecasting the Future of Travel CX in 2024

In the ever-evolving travel landscape, 2024 is poised to witness a paradigm shift in customer experience (CX). The future seems promising for the travel and tourism sector. According to a 10-year forecast by the World Travel and Tourism Council (WTTC), the industry will continue to surpass global growth, boasting an annual rate of 5.8%. In […]

Unlocking the Future: Home Service CX Trends in 2024

Welcome, readers, to a sneak peek into the not-so-distant future of home improvement services! The globally available online on-demand home services market is projected to reach USD 1,574.86 billion by 2024. Business Wire indicates a robust Compound Annual Growth Rate (CAGR) exceeding 53% throughout the forecast period[1]. Buckle up as we explore the fascinating trends […]

Digital CX Trends Reshaping the Insurance Industry in 2024 & Beyond

Over the past decade, termed the ‘Age of the Customer,’ a digital revolution has reshaped customer experiences, underscoring the significance of personalization. The insurance industry, facing regulatory challenges and technological disruptions, has adeptly adapted by leveraging digital technologies to enhance efficiency and customer interactions. The global insurance market, projected to reach USD 5.8 trillion by […]