Locations
Locations
We have 30+ global offices spread across 15 countries. This allows us to bring the most talented professionals on board to deliver defining customer experiences. It also provides the flexibility of choosing a suitable location for our clients from a range of shoring options.
NALATAM
APAC
EMEA
NALATAM
We have 8 offices across the Americas. From startups to Fortune 500 organizations - here we serve some of our most exciting clients. This wide presence in the continent allows us to work with a diverse range of talents and help us build a global understanding of the market dynamics.
United StatesCanadaEl SalvadorJamaicaColombiaMexico ColombiaBelize
APAC
The availability of a cost-effective talent pool makes APAC an ideal outsourcing region. We have 8 solution centers spread across India and the Philippines. From here we serve 9 industrial domains in all the major Asian languages.
India Philippines ThailandIndonesia
EMEA
EMEA has a huge and diverse marketplace. Outsourcing your services to this region allows you to cost-effectively leverage from an idea-rich workforce and gives you access to the best of the latest innovations. We are currently operational in 3 countries in this region and are planning to expand into more.
KNOWLEDGE CENTER
Fusion CX Announces Strategic Investment in RCC BPO, Belize
Fusion CX, a leading provider of customer experience (CX) and business process management solutions, announced the completion of strategic investment into RCC BPO, a prominent outsourcing services provider based in Belize. This strategic investment will further expand Fusion CX’s global footprint and enhance its ability to deliver exceptional CX services to its clients. “Joining forces […]
Essential KPIs for B2B Lead Generation Services
In the competitive realm of B2B lead generation, understanding and leveraging Key Performance Indicators (KPIs) is essential for success. KPIs guide your lead generation strategy and ensure you’re on the path to achieving your business goals. At FusionCX, we’re dedicated to helping you excel in this vital area. Let’s dive into the KPIs that can […]
Travel Call Center Outsourcing & The Strategic Advantage It Offers to Travel Businesses
The travel industry has always been fast-paced. However, with the rise of digital transformation and the increasing expectations of modern travelers, it’s become more dynamic—and demanding—tthan ever. Travelers today are not just looking for a vacation; they’re seeking an experience! What’s more? Travelers want that experience to start the moment they book their trips. This […]
Boosting Patient Satisfaction and Revenue for Medical Practices with Smart Healthcare Appointment Scheduling
In today’s competitive healthcare landscape, medical practices are constantly seeking ways to improve patient satisfaction and revenue. One often-overlooked area with significant impact is patient scheduling. Traditional in-house scheduling can be a bottleneck, leading to frustration for both patients and staff. Challenges of Traditional Healthcare Appointment Scheduling: High call volume: Receptionists are swamped, leading to […]
Data-Driven Approaches in Patient Scheduling for Healthcare Providers
In today’s healthcare environment, where efficiency and patient satisfaction are paramount, the integration of data analytics in patient scheduling processes is transforming how healthcare providers manage appointments. Healthcare CX solution providers are increasingly leveraging advanced data-driven methodologies to optimize patient scheduling for healthcare providers, ensuring a seamless and efficient process that benefits both providers and […]
Masterclass for CX Service Providers from the Olympics 2024
As the world tuned in to witness the breathtaking performances at the Olympics 2024, we were reminded that the pursuit of excellence isn’t limited to the track or field. For Customer Experience (CX) service providers, the Games offer a masterclass in dedication, resilience, and innovation. Just as athletes push the limits of human performance, CX […]
