Billions of people use social media, and many younger customers prefer it for contacting brands. Customers expect quick, helpful answers where they already spend their time.
As a social media support provider, Fusion CX helps you use social channels to reach business goals, with integrated solutions that deliver superior social customer service and a better customer experience.
With two decades of industry experience, we understand customer journeys and changing needs, and design engaging social responses that raise satisfaction, generate conversion-ready leads and keep your brand ahead, alongside omnichannel support.
Social support happens in public, so every reply needs the right tone, accurate information and fast escalation paths.
Monitoring of mentions and sentiment so no customer is missed.
Trained agents who reply quickly in your brand voice.
Clear paths to move complex issues to private channels.
Reporting on response time, sentiment and reputation.
Technology helps us monitor and prioritize at scale, while people craft every reply with empathy and judgment.
Integrated social solutions that serve customers and support sales.
Well-trained executives managing customer service across all major social platforms.
Campaigns that gather high-quality, conversion-ready B2C and B2B leads.
Social market research and insight that measure your brand’s reputation.
Engagement activities that make your brand visible and active in the conversation.
Monitoring of sentiment and mentions to address concerns promptly.
Moving complex or sensitive issues to private channels for resolution.
AI-driven listening, sentiment and quality tools help prioritize and improve responses, while agents keep every reply human and on-brand.
Automated, real-time QA scoring that moves from sample audits to up to 100% coverage, with coaching insights.
Real-time accent translation for voice clarity: faster resolutions, fewer repeats and escalations.
GenAI voice agents for inbound and outbound calling, with built-in telephony, integrations and analytics.
Agent assessment, onboarding and upskilling, with performance tracking and productivity visibility.
What changes when specialists run your social customer service.
Social care around the clock.
Quick answers that protect your reputation.
Engaging responses that lift CSAT.
Social campaigns that feed your pipeline.
Measurement that informs strategy.
Social integrated with chat, email and voice.
Two decades of customer experience expertise.
Share your platforms, volumes and goals. We will come back with a scope, ramp plan and pricing.
Guides and perspectives for social care leaders.
What brands ask us before they outsource social care.
Social media is one of the best platforms for B2C and B2B leads. It lets you promote products and services directly to customers and capture high-quality, conversion-ready leads.
Targeted lead generation and social customer service campaigns reach the right audience on key platforms. High-quality leads are captured and routed quickly to your sales team.
Our experts promote your business across major platforms with targeted campaigns that reach your ideal audience, then capture and route leads to your team.
Yes. We are committed to quality social customer service and lead generation at a reasonable price. Ask us for a detailed quote.
Fusion CX operates from the United States, UK, Canada, India, the Philippines, Colombia, Jamaica, Albania, Morocco and more, with 40+ centers worldwide.
