Customer Engagement

Customer Engagement

ENGAGEMENT POWERED WITH
HUMAN CONNECT

Strengthen Your Relationship With Your Customers By Partnering With Customer Engagement Services Outsourcing

With 30+ years of experience as a 24/7 customer engagement services provider and a deep understanding of the consumer lifecycle, we help you deliver an excellent customer experience (CX) at each touchpoint of a customer’s journey. Our customer engagement services help you boost the CSAT score, customer experience, and consumer loyalty through the power of human connect.

Customer Service

Tech Support

Live Chat

Social Media

Email

24/7  Customer Engagement Services Provider – Fusion CX

CUSTOMER SERVICE

We help you streamline your customer service by making it simpler, faster, and cost-effective. As a 24/7 customer engagement services provider, we have the experience, expertise, technology, infrastructure, and resources to deliver superior customer service and appointment setting services across all communication channels. Our team of customer service experts can handle customer service through multiple support channels in over 40 languages.

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24/7 Tech Support Services - Fusion CX

TECH SUPPORT

Our team of certified engineers and tech support experts helps you deliver high-quality tech support to your customers. Our multilingual and multichannel L0, L1, and L2 tech support aim to resolve your customers' queries and tech-related issues while focusing on first-contact-resolution (FCR).

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Live Chat Support Services - BPO Chat Process

Live Chat

Live chat is an essential channel to deliver a high-quality digital customer experience. The cost-effective call center solution can deliver customer support in real-time, resulting in better customer engagement and customer satisfaction. A 24/7 customer engagement services provider, we can integrate our live chat solution seamlessly into your customer engagement strategy to deliver better CX.

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Social Customer Service - Social Media Lead Generation

SOCIAL MEDIA

Social media customer engagement is an essential aspect of boosting customer experience. We help you deliver prompt and effective customer support via all leading social media channels, engage your social media audience, generate quality leads and build a digital presence.

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Outsource Email Support Services

EMAIL

Our email support solutions can enhance your customer service process by providing your customers with prompt and accurate customer support via email. Our 24/7 multilingual email support service reduces the pressure on voice channels, helps your customers get detailed solutions to their problems, and boosts customer experience - the cost-effective way.

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THE FUSION CX-FACTOR

Multichannel &
Multilingual

Quality
Assurance

Report and
Analysis

FROM THE BLOG

Unlocking the Future: Home Service CX Trends in 2024

Welcome, readers, to a sneak peek into the not-so-distant future of home improvement services! The globally available online on-demand home services market is projected to reach USD 1,574.86 billion by 2024. Business Wire indicates a robust Compound Annual Growth Rate (CAGR) exceeding 53% throughout the forecast period[1]. Buckle up as we explore the fascinating trends […]

Digital CX Trends Reshaping the Insurance Industry in 2024 & Beyond

Over the past decade, termed the ‘Age of the Customer,’ a digital revolution has reshaped customer experiences, underscoring the significance of personalization. The insurance industry, facing regulatory challenges and technological disruptions, has adeptly adapted by leveraging digital technologies to enhance efficiency and customer interactions. The global insurance market, projected to reach USD 5.8 trillion by […]

Revolutionizing Patient Experience: Key Customer Experience Trends in Healthcare for 2024

The healthcare industry is at the forefront of innovation, constantly evolving to meet the needs of patients and improve overall outcomes. In 2024, healthcare customer experience (CX) is set to undergo significant transformations, leveraging cutting-edge technologies and novel approaches to enhance patient satisfaction and engagement. Let’s explore the key CX trends shaping the healthcare landscape […]

CX Challenges of TV and Internet Service Providers and How to Resolve the Same

Demand for entertainment, connectivity, and information never dies, and Television broadcasting and Internet Service Providers have dominated this arena for a long time. However, the industry is undergoing a rapid transition due to revolutionary technology and connectivity surge. Soaring costs and long-standing complaints for poor customer service have contributed to a significant rise in cord-cutters […]

Elevating Pharmaceutical Industry Performance: How Outsourcing Resolves the Top 5 Hurdles

The Pharmaceutical industry has witnessed dynamic changes over the last few years, including new challenges, from managing complex supply chains to navigating compliance and regulatory requirements. Pharmaceutical companies have a significant need to build relationships with the prescribers and patients, which requires them to take different approaches to communicate effectively with them. The most effective […]

Outsourcing Your IT Helpdesk: A Strategic Move for Superior Business Outcomes

In an era where technology underpins nearly every aspect of business, the role of IT support cannot go unnoticed. Today, many companies are discovering the immense benefits of outsourcing their IT helpdesk, turning what was once an in-house function into a strategic partnership. Rise of IT Helpdesk Outsourcing: A Trend Worth Embracing According to Precedence […]

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    FAQs

    FAQs

    How will my project be handled if I outsource to Fusion CX?

    As a 24/7 customer engagement services provider, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    Are your services cost-effective?

    Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing from us – your 24/7 customer engagement services provider.

    Do you have the adequate infrastructure and technology to support my business processes?

    Fusion CX is a leading 24/7 customer engagement services provider with 27 offices in 14 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.

    I want to outsource my services to Fusion CX. What should I do?

    Once you've decided to outsource your services to Fusion CX, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.