REDUCE CHURN RATE WITH Industry-Leading CX Management

Premier Call Center in Kosovo for Enhanced Customer Engagement and Experience

Coming from the call center industry, we know what it takes to provide excellent customer service. That's why we've made our call center in Kosovo a world-class choice for companies across all industries. Our call centers employ the latest technology and trends to create a work environment with unparalleled opportunities. We’re proud to be a leading BPO company in Kosovo, even in the highly competitive nature of the industry.

Fusion CX delivers world-class customer support outsourcing in Kosovo to adapt to the changing landscape in the country

Fusion CX, a global customer engagement and digital solutions provider offers customer-focused call center solutions in Kosovo to ensure better CX. With a presence in 14 countries, we are one of the fastest-growing companies in EMEA. Our experience and expertise help us to specialize in customer engagement, data marketing, and digital solutions, among other important customer support capabilities.

Our multilingual and omnichannel capabilities enable us to offer scalable, personalized customer support outsourcing in Kosovo tailored to each client's specific needs. As such, we work with clients in different industries, including retail, healthcare, telecom, and the BFSI sector. As a multilingual BPO company in Kosovo, we also have an English call center in the country that helps our clients penetrate the broader European market. Besides working with numerous languages and providing high-quality solutions tailored to your needs, we have a global presence and 33+ years of industry expertise – all of which contribute to boosting your CSAT rates and improving revenue generation.


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    Inbound & Outbound Customer Engagement

    We offer state-of-the-art inbound and outbound customer support from our call center in Kosovo, with a large volume of competent and highly skilled call center agents. These representatives are adequately capable of handling all incoming customer inquiries and sales-related requests, as well as outbound communication for sales, market research, surveys, etc.

    Voice & Non-Voice Customer Support

    Our call center outsourcing in Kosovo includes voice-based and non-voice-based customer communications, offering quality customer engagement across communication channels. Regardless of whether your customers prefer to communicate verbally with a representative or talk to them via text and chats, we can equally accommodate both communications.

    Multilingual Communications in 40+ Global Languages

    With multiple offices around the globe employing a vastly diverse workforce, Fusion CX has the capability to deliver customer communications in over 40 different international and local languages. As a top call center in Kosovo, we deliver efficient customer communication in English, French, and multiple other regional languages in Kosovo, delivering personalized communications for customers across the country.

    Omnichannel Support

    Our call center services outsourcing capabilities apply to multiple communication channels, including phones, text messages, instant messengers and apps, chat forums, social media platforms, emails, etc. This allows our clients to offer personalized communication to customers and offer them support via the communication channels preferred by their customers.

    Appointment Scheduling & Management

    Fusion CX’s wide range of contact center solutions includes premium appointment scheduling and management services for our clients around the globe. With our call center services in Kosovo, you will never have to worry about missed appointments or no-shows, ensuring that your business resources are maximized for improved outcomes, productivity, and profitability.

    Tech Support

    We help software companies and technology developers ensure efficient and effective communication with their customers for superior customer experience (CX) management. Our customer support outsourcing in Kosovo will enable brands to ensure that their customers are always provided with accurate and updated information about the technical aspects of their products and services.

    100% Quality Assurance

    Our call center solutions in Kosovo include 100% quality assurance for all customer communications across multiple channels to ensure superior engagements with customers. This helps our clients ensure cost-effective, strategic, timely, and customer-centric quality control over customer engagements for valuable insights about customers, products, processes, etc.

    Digital Solutions

    As a premier BPO company in Kosovo, Fusion CX also specializes in a number of digital solutions that help businesses automate operations and business-critical functions within the company. Our digital solutions have helped our clients improve their operational outcomes significantly while also reducing their operational expenses across the board, improving profitability massively.

    Banking, Financial Services & Insurance

    As a multichannel and multilingual BPO company in Kosovo with over 33 years in the industry, we specialize in the Banking, Financial Services & Insurance sectors, delivering robust and cost-effective support through voice, live chat, email, and social media channels.

    Retail & Ecommerce

    Our call center solutions in Kosovo help retail and E-commerce companies cater to their customers’ needs with highly personalized customer support that boosts customer experiences and builds brand loyalty. Our customer-centric call center solutions will help you boost sales and revenues.


    As a top brand for call center outsourcing in Kosovo, Fusion CX can be your telecom business’s ideal partner for superior customer experience (CX) management. We help telcos unlock the potential of their value chain with a wide range of BPO services, including customer support, billing assistance & payments, etc.

    Travel, Tourism & Hospitality

    We have already earned the reputation of being a top company in call center services outsourcing for the Travel, Tourism & Hospitality industry. We have helped major players in the space to build strong customer relationships, improve operational efficiencies, and enter new markets.


    Our call center services in Kosovo are perfectly suited to a wide range of businesses in the Healthcare & Life Sciences industry, allowing its service providers to manage and resolve complex product inquiries, empathetically attending to the specific needs of patients/customers.

    High-Tech Growth

    We have built a reputation for being a customer-centric IT helpdesk for technology companies, including Fintech brands, EdTech businesses, startups, software developers, etc. Our BPO company in Kosovo prioritizes each customer interaction, ensuring prompt resolution of every IT-related query.

    Energy & Utility

    With our call center in Kosovo as the customer service outsourcing partner, businesses in the Energy & Utility industry will be able to enjoy unimpeded access to state-of-the-art infrastructure and innovative technology. This will empower Utility companies to maximize our call center outsourcing in Kosovo to deliver best-in-class CX.


    Kompleksi Pika Exclusive, St “Gazmend Zajmi”, Kati 2, Prishtina, Kosovo
    One of Kosovo’s most rapidly-developing business hubs, Prishtina, features some of the leading companies in the region. Our talent acquisition team ensures candidates are chosen from a pool of skilled and talented workers to provide you with premium call center services in Kosovo. With Fusion CX, you can be sure of receiving expert-level professionalism paired with superior customer support practices for good Customer Experience Management.


    Why Should We Choose a Call Center in Kosovo for Outsourcing?

    Kosovo's language skills, rapid cultural and intellectual adaptability, and impressive work ethic have enabled many of its citizens to become successful in their chosen fields. Also, the labor cost is much lower in Kosovo than in other European countries, so you can save significant expenses by outsourcing to a call center in Kosovo. Additionally, the quality of the work performed by call centers in Kosovo is generally very high, so you can be confident that your customers will be well-served by the call center staff. Finally, the technology and infrastructure in Kosovo are as per industry standards, so you can trust that your customers will enjoy seamless interactions with the call center.

    Why Should I Prefer Fusion CX for Call Center Outsourcing in Kosovo?

    Fusion CX comprises exceptionally skilled and experienced professionals fluent in English and Albanian, the two official languages of Kosovo. We offer a wide range of call center outsourcing services, including customer support, technical support, telemarketing, and lead generation. We strive to deliver our clients the highest quality service at competitive rates. We hold an impressive track record of delivering results, and our clients are delighted with our services.