Call Center
Outsourcing to India

Call Center
Outsourcing to India

Maximize CXM with Seamless Cross-Channel Call Center Outsourcing in India

Call Center Outsourcing in India: Streamline Your Operations and Maximize Efficiency

Since the beginning of 1990s, call center services are being used by businesses from different verticals for providing a more efficient and personalized communication. Today, call centre outsourcing in India enables billions of people to connect to their choice brands over the phone every day. Contact centers are your best aid to engage with your customers and prospects through voice and non-voice platforms. With the help of call centers, your customers can reach your business via phone calls, email, text messaging, social media, mobile app, virtual assistant, chatbot, video or web chat.

The function of call centers has grown more difficult in an age where everything is driven by and regulated by consumer behavior. In a recent survey of global contact centers, Deloitte found that 88% of those surveyed said that their ability to provide excellent customer service was the main factor in their expansion. At the same time, over 50% of consumers focus their purchasing decisions on the quality of customer service.

India has become the world's largest hub for call center services thanks to its low-cost workforce and advanced technology infrastructure. This makes it easier for companies to communicate with their customers around the globe. Partnering with a call center will enable you to deliver premium support to your customer, reduce wait times, improve accuracy & productivity, and enhance the overall customer experience. Providing an enjoyable and rewarding experience to customers who call your business, will not only make you stand out, but it will also result in significantly increased customer loyalty.

How is Fusion CX, a leading BPO Company in India, competent in Delivering Customer Support for Global Clients?

Fusion CX is a top BPO company in India with a huge network of call centers across the nation and globally. We deliver superior customer service across different industry verticals using skilled expert agents, the latest AI-driven technology, market trends and high-end infrastructure. By outsourcing your customer support needs to an India-based call center, you can bring a result-driven approach to your customer service operations personalized to your business needs and customer expectations.

What Are the Benefits of Outsourcing Call Center Services in India?

Do you need help in keeping your company focused on core competencies? Call center outsourcing in India can help you provide maximum customer satisfaction with their inbound and outbound functions. Here are some of the prime benefits of call center operations for your business:

  • Round-the-clock Support for your business
  • Highly skilled and trained support agents
  • Reduced costs of labour and infrastructure
  • Flexibility in handling high call volumes
  • Specialized industry knowledge
  • Expert quality monitoring & Reporting

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    OUR CAPABILITIES

    INDUSTRIES WE SERVE

    OUR LOCATIONS

    Inbound & Outbound Customer Engagement

    Our highly skilled and competent team of agents at our call center in India are dedicated to providing you with the best inbound and outbound customer support. With our inbound and outbound customer engagement services, we can capably handle all incoming inquiries and sales requests as well making outbound communications like market research, surveys, and other customer service-related activities.

    Voice and Non-Voice Customer Support

    Our call center outsourcing in India offers a wide range of customer engagement solutions, including voice-based and non-voice-based customer communications. We can equally handle all forms of interaction, whether your consumers choose to speak verbally with a person or communicate with them through text and chats. Our priority is to satisfy your customer needs while delivering exemplary service.

    Multilingual Support in 40+ Languages

    Fusion CX is a global company with offices spread in 27 locations across 14 countries. Hence, we employ a diverse workforce and train them to be able to deliver customer communications in over 40 different international and local languages. As a leading call center in India, we provide adequate customer service in English as well as numerous regional Indian languages, providing personalized communications for customers throughout the nation.

    Omnichannel Support

    Omnichannel Support is a key component of our call center services outsourcing capabilities. Our India-based call center assists our clients to be able to offer personalized communication to their customers, which allows them to offer Support via the communication channels preferred by their customers.

    Appointment Scheduling & Management

    Appointment scheduling and management is an integral part of a contact center's success. Managing your contacts by appointment will allow you to get the most out of your business resources by becoming more organized and improving contact satisfaction.

    Tech Support

    Our team of skilled professionals have extensive experience in providing IT support services to clients across the globe. We understand that each client has its unique requirements, so we tailor our services to meet those needs. Our focus is on helping you improve customer experience (CX) management through improved customer satisfaction, reduced costs, increased productivity and better ROI.

    100% Quality Assurance

    At Fusion CX, we believe in the power of quality assurance to ensure that our clients are getting the best possible results from their customer communications. That is why we provide 100% quality assurance for all customer communications across multiple channels to ensure superior engagements with customers. This enables our clients to maintain quality control over customer engagements that is affordable, strategic, timely, and customer-centric to gain insightful data about customers, goods, processes, etc.

    Digital Solutions

    As a leading India-based call center, Fusion CX has several digital solutions under its belt that aid businesses in automating internal operations and mission-critical processes. Our digital solutions have significantly helped our clients improve their operational outcomes, thanks to our digital solutions, which have also significantly decreased their overall operating costs.

    Banking, Financial Services & Insurance

    Fusion CX is an omnichannel and multilingual call center in India with expertise 33 years of in serving the BFSI industry. With the Support of the latest technology and skilled workforce, Fusion CX delivers an effective interaction through various modes of communication through voice, live chat, email and social media channels, thus helping BFSI companies improve their brand value.

    Retail & Ecommerce

    Our call center solutions in India help retail & ecommerce companies deliver seamlessly personalized experiences with our prompt and effective customer support. We are aware of the latest technology and trends in the industry and can provide you with solutions that will help you grow your business by delivering exceptional results.

    Telecom

    As a top BPO company in India, Fusion CX provides customized call center solutions for telecommunication companies of all sizes and backgrounds. We have been aiding telecom companies for over 33 years to provide superior customer experience (CX) management to their customers with a wide range of BPO services, including customer support, billing assistance & payments, etc.

    Travel, Tourism & Hospitality

    We use our years of expertise to build and effective inbound and outbound call center support strategy for travel, tourism, and hospitality brands. We are committed to providing our clients with world-class service quality and cost-effective solutions that boost operational efficiency, minimize risks, and maximize opportunities for growth in new markets.

    Healthcare

    Leverage a robust customer relationship management (CRM) solution with our healthcare call center services, ideal for companies in the Healthcare & Life Sciences industry. We understand that each of your customers is unique and has different needs, so we offer a range of services that meet those needs. Our team is here to help you manage patient inquiries with empathy, ease, and attention to detail.

    High-Tech

    We understand that every business is different and that each one has its unique challenges and opportunities. That's why we take pride in our ability to offer tailored solutions specifically for high-tech brands like FinTech, EdTech, startups, software platforms, etc., enabling you to focus on running your business.

    Energy & Utility

    With call center outsourcing to India, businesses in the energy & utility sector can leverage uninterrupted efficient call center services. Our in-depth knowledge and experience will help energy and utility companies streamline operations, maximize financial performance, and improve long-term success. Our technology-based solutions deliver transformational value for your energy & utility business.

    KOLKATA, WEST BENGAL

    Y9, EP Block, Sector V, Salt Lake City, Bidhan Nagar, Kolkata – 700091
    Equipped with a team of skilled and experienced customer support representatives, our office in Kolkata is one of the primary locations for call center outsourcing to India. Our call center agents work collaboratively to deliver superior customer experience (CX) management to our global clients across an array of industries through our customer support services.

    HOWRAH, WEST BENGAL

    Module 206, 2nd Floor, Ankurhati, Beside Gems & Jewellery Park, Domjur, Makardah, Howrah – 711409
    Regardless of your industry, our call center in Howrah can provide a lot of value to your company by outsourcing professional call center services to strengthen your customer support operations. Our outcome-driven, technologically supported approach ensures uncompromised service quality to promote superior customer interactions and positive experiences.

    KALYANI, WEST BENGAL

    Webel Technology Park, Block B, Kalyani, West Bengal – 741235
    We have our contact center located in Kalyani, which expands our presence in the state and allows us better to serve local and global audiences. Additionally, it enables us to access local talent from the Kolkata suburbs, guaranteeing that our clients receive the best agents delivering first-rate customer care outsourcing in India for greater CX delivery.

    DURGAPUR, WEST BENGAL

    Webel IT PARK – Durgapur , Palashdiha, Industrial Area, Durgapur, West Bengal – 713208
    Our contact center in the industrial city of Durgapur, West Bengal, is one of the widely known call center in India. It strengthens our presence in the eastern region and helps us deliver premium call center outsourcing services in India. The top-notch infrastructure backed by the latest technology guarantees global-standard customer support operations at competent prices.

    MUMBAI, MAHARASHTRA

    No 919, 9th Floor, Rupa Solitaire, A1 Sector 1, Millennium Business Park, Mahape Navi Mumbai Maharashtra india 400710
    Our contact center in Mumbai, which has a remarkable presence in one of the largest cities in the country, enables us to service customers from all over India as well as from other nations across the world. To achieve exceptional CX delivery, all agents from our call center in India receive the best training in product knowledge about client businesses and customer interaction ethics.

    CHENNAI, TAMIL NADU

    626, 1st floor ,Alayamman Koil Street, Near Raintree Hotel, Thyagaraya Nagar, Chennai, Tamil Nadu 600017
    Being one of the major metropolises, Chennai is renowned for having one of the best call center infrastructures in the country. One of India's major metropolises, Chennai, is renowned for having one of the best call centre infrastructures in the country. Our contact centre services in Chennai adhere to the most recent industry standards and are compliant with all local rules regarding offshoring to other countries. Because of this, we provide compliance services that guarantee your brand will experience no operational difficulties.

    NOIDA, UTTAR PRADESH

    Office No 44, H Block, Floor 2nd, Sector 63, Noida - 201301, Uttar Pradesh
    Noida is home to some of the most well-known businesses in India and is one of the nation's fastest-growing business destinations. For the delivery of top-notch call center solutions in India, our talent acquisition team makes sure to hire the most qualified and competent agents. Fusion CX offers outstanding customer support with expert-level professionalism, ensuring a positive CXM.

    MOHALI, PUNJAB

    Plot No.- 1, IT Park, Sector 67, Mohali, Punjab – 160062
    C157, Phase – 7, Tynor Hi St , Sector 73, Mohali, Punjab – 160055
    We have two dedicated call centers in the city of Mohali, making our presence more potent in the northwest part of the country. This enables us to tap the talented workforce in Punjab and train them to deliver high-quality professional customer support to national and international customers. As a result, our customer care services in the region have become synonymous with the best BPO services in India.

    KOCHI, KERALA

    Jos Annex Building, 2nd Floor, Bearing Ward no-40, Door No-6806A, Jos Junction,MG Road, Emakulam,Kochi, Kerala – 682016
    With our operational contact center in Kochi, we have now built a strong presence in the western India call center industry. Our widespread reach helps us to deliver the best-in-class multilingual and omnichannel contact center solutions to your customers globally.

    FAQ's

    Why should I consider call center outsourcing in India?

    Call center outsourcing in India offers several advantages. It provides access to a large pool of skilled and English-speaking professionals at a cost-effective rate. India has a well-established reputation for delivering high-quality customer service and has a robust technological infrastructure to support call center operations.

    What types of call center services can be outsourced to India?

    India offers a wide range of call center services that can be outsourced, including inbound customer support, outbound telemarketing, technical helpdesk, order processing, lead generation, appointment setting, and more. The flexibility and expertise of Indian call centers allow them to cater to diverse industry verticals.

    What is the cost advantage of outsourcing call center operations to India?

    Outsourcing call center operations to India can provide significant cost savings. Labor costs in India are comparatively lower than many other countries, allowing businesses to reduce overhead expenses while maintaining service quality. The cost advantage combined with a highly skilled workforce makes India an attractive destination for call center outsourcing.

    What kind of infrastructure and technology can I expect from Indian call centers?

    Indian call centers generally have state-of-the-art infrastructure and advanced technology systems. They employ robust telephony setups, CRM software, call recording, analytics tools, and other necessary technologies to ensure smooth operations and optimal customer experiences.

    Is Fusion CX a Good Choice for Call Center Outsourcing in India?

    While considering call center outsourcing in India, you opt for the one that can offer customized solutions. With Fusion CX, you'll get premium call center services in India - catering to businesses across industry verticals for over three decades. In addition, we have a presence in all four quarters in India, which enables us to better cater to your specific needs and customer service goals.