MVNO CUSTOMER SUPPORT &
OPERATIONS OUTSOURCING
MVNO CUSTOMER SUPPORT &
OPERATIONS OUTSOURCING
The Mobile Virtual Network Operator (MVNO) industry is expanding rapidly, driven by subscriber demand for affordability, flexibility, and innovation. But MVNOs also face mounting challenges: delivering seamless activations, achieving high porting success rates, managing complex carrier integrations, and supporting subscribers across multiple channels.
Balancing cost efficiency with exceptional customer experience makes MVNO outsourcing solutions essential. By partnering with Fusion CX, MVNOs can achieve scalability, reduce churn, and focus on growth while we manage critical support functions.
Fusion CX brings 25+ years of telecom expertise and a global BPM delivery model to help MVNOs thrive. Our solutions span Tier 1–3 customer support, porting & activation, analytics, and back-office outsourcing—all powered by the Omind AI suite (Arya, MindVoice, MindSpeech).
Whether you’re a startup MVNO needing scalable support or an established operator optimizing efficiencies, Fusion CX ensures smoother workflows, higher CSAT, and stronger subscriber retention.
Omnichannel support for activations, billing, SIM swaps, device transitions, and rate plans.
Complex escalations, backend provisioning, and dealer/carrier coordination.
Efficient handling of service issues to protect brand reputation.
Proactive support that drives satisfaction and reduces churn.
Jeopardy management, fallout reduction, and improved port success rates (85%+).
Real-time KPI dashboards, MTTR reduction, and predictive analytics with Arya AI.
Order management, fallout handling, documentation, and dealer support.
25+ languages supported across chat, voice, email, and social platforms.
Global
Delivery
Deep Telco
Expertise
AI-Enhanced
Support
Scalability
Aggressive
Pricing Models
Next-gen AI voice agents for intelligent subscriber interactions.
Real-time voice harmonization to improve agent efficiency and customer satisfaction.
Advanced AI engine to bring about holistic agent assistance and analytics
AI-powered quality management to streamline audits and ensure compliance.
Human-like chatbots and voicebots for consistent omnichannel support.
We start by analyzing your MVNO’s challenges—whether in activations, porting workflows, or subscriber care—and design tailored BPM solutions that address them. Fusion CX then deploys trained Care Xperts and AI-powered tools across global delivery centers, ensuring efficiency, compliance, and measurable improvements in CX.
Fill out the form below and our MVNO specialists will connect with you to discuss how Fusion CX can help scale your operations.
Fusion CX manages Tier 1–3 support, porting & activation, business analytics, and back-office operations.
Outsourcing ensures scalability, cost efficiency, faster resolutions, and improved subscriber retention.
Through jeopardy monitoring, fallout handling, and carrier coordination, achieving 85%+ success rates.
Yes, we ramp up trained teams within 30 days to support fast growth and subscriber onboarding.
Yes, we deliver omnichannel support in 25+ languages.
Arya provides analytics, MindVoice delivers AI voice interactions, and MindSpeech optimizes communication efficiency.
Our operations are PCI-DSS certified and adhere to industry-leading data security practices.
We flexibly ramp teams up or down to match subscriber acquisition campaigns and seasonal spikes.
83% faster resolutions, 24% CSAT improvement, 85%+ port success rates, and 50% fewer reactive tickets.
Contact us at MVNO@fusioncx.com or submit the form to schedule a consultation.
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© 2025 Fusion CX. All Rights Reserved. | Privacy Policy | Modern Slavery Statement | Cookies
