Fusion CX delivers a comprehensive suite of telehealth and virtual care support services that improve patient access, streamline digital healthcare operations and enhance the overall virtual care experience. We support healthcare organizations with appointment scheduling, remote patient monitoring coordination, telehealth platform technical support and patient and provider assistance, so engagement stays seamless across digital care environments.
Our telehealth enablement model is built for health systems, hospitals and digital health providers managing growing virtual care demand. Backed by our healthcare call center infrastructure, we handle high-volume scheduling, help patients access platforms and troubleshoot problems, and keep care continuous across every digital touchpoint, with 24/7 support when patients need it.
With over 20 years of healthcare experience, we combine advanced technology, structured workflows and trained support teams, including medical scribing for virtual encounters and device support through our MedTech programs. The result is secure, efficient, patient-centered virtual care at scale, with less administrative burden on your clinicians.
Appointment management, remote monitoring, platform support and patient and provider service in one virtual care program.
A seamless scheduling process for virtual consultations, with automated reminders that reduce no-shows and help patients arrive prepared.
Virtual triage that assesses patient needs and guides each person to the appropriate professional or service, based on symptoms or concerns.
Help configuring and maintaining monitoring devices that track vital signs and chronic conditions, with ongoing support to keep them connected.
Personalized virtual coaching and chronic care programs that combine monitoring with consultations for diabetes, hypertension and COPD.
Troubleshooting for telehealth platforms, plus integration support that connects them to existing healthcare systems and provider workflows.
Fast help with connectivity and technical issues during video consultations, so patients and providers connect with minimal disruption.
Dedicated 24/7 service for telehealth inquiries from patients and providers, resolving questions and concerns about virtual care quickly.
HIPAA-compliant record management, EHR integration and qualified scribes who keep virtual encounter documentation accurate and timely.
Most virtual visits that fail do so for simple reasons: a missed link, a muted mic, a device that will not pair. Here is how we prevent that.
Visits are scheduled across provider calendars, reminders go out by SMS and email, and first-time patients get a quick device and link check.
Agents help patients log in, verify details and complete intake steps, so the provider joins a visit that is ready to start.
Connectivity, audio and video problems are resolved in real time, and visits that cannot continue are rebooked before the patient hangs up.
After the visit, teams schedule follow-ups, set up monitoring devices and update records, keeping each patient connected to their care plan.
Omind products sit inside every telehealth program. Clinical questions always go to your licensed care team.
Conversational AI sends scheduling reminders, usage tips and proactive follow-ups, reducing no-shows and handing patients to an agent when needed.
Automates audits and compliance checks on every telehealth interaction to uphold HIPAA standards, maintain accuracy and keep remote care support high quality.
Voice harmonization and noise reduction bring clarity and courtesy to virtual care conversations, with reliable call quality across every interaction.
Full-scope virtual care support with the controls and reach healthcare demands.
Scheduling, remote monitoring, technical support and care navigation from a single partner.
Platform, video connectivity and integration support that minimizes disruption to virtual consultations.
Automated reminders and chatbot-based symptom assessment that improve efficiency and patient engagement.
Round-the-clock help for patients and providers with any virtual care issue.
Multilingual virtual care support with continuity across 40+ delivery centers in 13 countries.
What happened when healthcare organizations handed patient support and operations to Fusion CX.
Tell us about your virtual care platform, patient volumes and service hours. A telehealth specialist will follow up with a scope, ramp plan and pricing.
Guides for providers building patient-friendly virtual care programs.
The questions health systems and digital health providers ask us most often.
Fusion CX offers appointment scheduling, tele-triage, remote patient monitoring support, technical support for telehealth platforms and customer service for telehealth inquiries. We also provide digital health coaching, medical record management and scribing support for virtual encounters.
We provide platform assistance, video call connectivity support and troubleshooting to ensure smooth, reliable telehealth consultations. Our teams also support platform integration with existing healthcare systems, so providers work in a seamless workflow.
Fusion CX offers digital health coaching and personalized support that help patients manage chronic conditions remotely, combining remote monitoring with virtual consultations and coaching for conditions such as diabetes, hypertension and COPD.
We streamline appointment scheduling for virtual consultations and send automated reminders to patients, ensuring timely, well-organized telehealth sessions and fewer no-shows for providers. First-time patients can also get help testing their device and visit link before the appointment.
Fusion CX offers end-to-end telehealth support, including AI-driven solutions, technical support and patient and provider assistance, ensuring seamless virtual care experiences. Our HIPAA-compliant teams work 24/7 across 40+ delivery centers and 28 languages.
