TRAVEL, TRANSPORT
& TOURISM

TRAVEL, TRANSPORT
& TOURISM

FASTER CXM WITHOUT TURBULENCE WITH CUSTOMER SUPPORT OUTSOURCING SERVICES FOR TRAVEL INDUSTRY

Take the Fast Lane to Business Success by Outsourcing Customer Service for Travel, Transport and Tourism Companies

The travel, transport and tourism industry is gathering tailwind to regain its speed in the post-pandemic era with a customer-first approach. We help them analyze, anticipate, and prepare to steer away from industry turbulences and deliver an exceptional quality customer experience along the way.

With the change in customer behavior, rapid digital adoption and regular business disruptions, travel, transport and tourism companies are refocusing on acquiring new customers and retaining their existing ones. Our multilingual and omnichannel customer support outsourcing services for travel industry are designed to make interactions simpler, safer, faster and more cost-efficient with a blend of human touch and digital innovations.

Our AI-driven and personalized customer experience management for travel, transport and tourism industry has helped leading travel and hospitality brands regain customer satisfaction and loyalty.

Traveler experience management

Hospitality

Aviation

Traveler experience management

TRAVELER EXPERIENCE MANAGEMENT

With the traveler needs and expectations constantly evolving, travel businesses are reshaping their customer experience management for travel, transport and tourism industry, adopting a highly personalized and data-driven approach. Our global presence, 40+ language support, omnichannel capability, skilled resources and AI, ML and Automation-enabled digital transformation solutions help your travel business understand customer needs and deliver an exceptional traveler experience at every touchpoint along the customer journey.

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Hospitality

HOSPITALITY

We have helped leading hospitality brands deliver a tailored customer experience to their guests. As a leading provider of outsourcing customer service for travel, transport and tourism companies we offer right-shoring and multilingual customer support solutions that help you meet customer demands and expectations in a timely manner.

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Aviation

AVIATION

We aid the aviation sector reach new heights of success with our end-to-end customer support outsourcing services that set the right tone for customer experience. Our omnichannel customer communication, 40+ language support and digital transformation capabilities help you boost operational efficiency, facilitate frictionless customer experience, and better cater to the wide and varied needs of a multi-country customer base.

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THE FUSION CX-FACTOR

PCI-DSS
Certified

Quality
Assurance

Multichannel
Support

Ensured Business
Continuity

FROM THE BLOG

Wings of Change: Forecasting the Future of Travel CX in 2024

In the ever-evolving travel landscape, 2024 is poised to witness a paradigm shift in customer experience (CX). The future seems promising for the travel and tourism sector. According to a 10-year forecast by the World Travel and Tourism Council (WTTC), the industry will continue to surpass global growth, boasting an annual rate of 5.8%. In […]

5 ways a Superior CX Delivery Can Transform The Travel and Tourism Industry

A recent McKinsey report on the travel and tourism industry shows the landscape has seen some “unprecedented” changes since the pandemic, such as – lockdowns, restrictions on travel, and an overall ban on hospitality-based experiences. These challenges have left the sector in a state of turmoil. However, the demand for amazing travel and tourism experience […]

Can New-Age Customer Management Help the Tourism Industry Overcome Post-Covid Challenges?

As the world continues to suffer sizeable losses and setbacks due to COVID-19, industries everywhere are trying hard to recover its losses. The Travel & Tourism sector has been one of the worst-affected sectors due to the pandemic. As 90% of the global population adjusted to life under travel restrictions and others stayed home in […]

Why Call Center Services for Travel Industry Is Crucial For Catering To Modern-day Travelers

While much of 2020 have thrown the travel and hospitality sector into dismay, things have started getting back to normal gradually. Although travel limitations and lockdowns are still imposed due to the deadly COVID-19 virus, people have begun stepping out with all the necessary precautions. As a key player in the hospitality and transportation industry, […]

How Can Travel Call Centers Help The Travel And Hospitality Industry Get Back Into Shape After The Pandemic?

The travel and hospitality industry is among the worst victims of the recent pandemic that has brought the world to a standstill with international travel bans, lockdown situations, and stay-at-home orders. With people preferring to stay at home, the airlines, hotels, restaurants, and other hospitality businesses face severe losses. With the exponential growth of tourism […]

How Can Hospitality Industry Benefit From A BPO

The hospitality industry has performed very well in the past few years and it is expected to have robust growth in this financial period as well.  Thanks to increasing income levels in emerging markets and the current global economy, the hospitality industry has come across a sea of opportunities. As corporate travels, adventure holidays, and […]

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    FAQs

    FAQs

    What kind of travel services can be outsourced?

    Services that travel businesses can outsource to a call center for the travel industry are Customer Service, Billing/Invoicing Support, Refunds/Claims Processing, Email, and Chat Support, Ticketing, Failed Bookings, Refunds/Exchanges/Schedule Changes and Fare Optimization.

    How does travel services outsourcing help customers?

    The travel sector has to communicate with customers constantly. As customers book vacations and airline tickets, hunt for deals, change plans, or check their status, they expect excellent service. While outsourcing travel management services, you will look for an outsourcing provider that ensures outstanding service by handling travel inquiries, bookings, and cancellations, customizing travel itineraries, and providing loyalty program subscription support.

    Is it expensive to outsource?

    Customer support outsourcing services for travel industry agents have an in-depth understanding of the tourism sector, often serving as virtual travel consultants. An experience center for the travel industry or a hospitality BPM provider can help you save costs by up to 70 percent. There are various pricing structures and service packages to choose from. In addition, you will find customer support services for travel and hospitality that suits your requirement and budget.

    Why should I outsource customer experience management for the travel, transport, and tourism industry to Fusion CX?

    At Fusion CX, when outsourcing customer service for travel, transport, and tourism companies, we provide scalable and flexible customer support services for travel and hospitality businesses. We provide services second to none, from multichannel customer service and marketing support to collaborative and bespoke travel, hospitality, and transportation BPM solutions.

    Do I need multilingual services for customer experience management in the travel, Transport, and Tourism industry?

    Multilingual customer support outsourcing services for the travel industry help you connect with the widespread customer base in their native language and enhance engagement. Fusion CX exists in the United States, UK, Albania, Morocco, India, Philippines, Colombia, Canada, El Salvador, Jamaica, Thailand, Mexico, Kosovo, and Indonesia. This helps us tap into the skilled workforce with excellence in all the global native languages. Our centers across 27 locations worldwide offer multilingual support for the travel industry. This helps you have the edge over the others in the industry. We also provide hospitality BPM services and transportation CXM services for our hospitality and transportation clients from all our 27 locations and in over 40 languages.