From a single support operation founded in 2004 to 40+ locations in 13 countries.
Fusion CX was founded to help businesses deliver customer experiences that create lasting value.
What began as a focused support operation has evolved into a global customer experience and business process outsourcing (BPO) partner, serving clients across telecom, utilities, retail, healthcare, BFSI, home services and technology-driven industries. From the start, Fusion CX has believed that great CX is built at the intersection of people, process and technology.
As customer expectations and business complexity increased, we expanded beyond traditional voice support to offer omnichannel engagement, back-office services and AI-powered CX solutions. Continuous investment in automation, analytics, quality management and multilingual delivery has helped our clients scale efficiently while keeping service consistent and compliant.
Today, Fusion CX combines skilled human talent with intelligent technologies to deliver flexible, right-shored CX solutions. Guided by a client-first mindset, we stay focused on long-term partnerships and measurable business outcomes.
Acquisitions, new delivery centers and new markets, from our founding in 2004 to today.
Tell us what your queues look like today. We’ll come back with a plan for staffing, AI and locations, and what it should cost.