Board of directors

Guided by experience, governed with independence.

Meet the directors who oversee Fusion CX strategy, risk and corporate governance.

Modern boardroom set for a board meeting
4 independentdirectors on the board
Governance

A board built for independent oversight.

Experienced directors from finance, investment banking, human capital and operations guide Fusion CX’s strategy and corporate governance.

8directors on the board
4independent directors
2executive directors
Pankaj Dhanuka, Co-founder, MD & CEO, Fusion CX
Co-Founder, Chairman, Managing Director & CEO
Co-Founder
1
Co-founder, Chairman, Managing Director and CEO. He holds a bachelor’s degree in commerce from the University of Calcutta, is an associate member of the Institute of Company Secretaries of India and holds a certificate of practice from the Institute of Chartered Accountants of India. With the company since 2004 and previously with Unit Trust of India, he drives growth, innovation, vision and strategy.
Kishore Saraogi, Co-founder & MD, Fusion CX
Co-Founder, Managing Director & COO
Co-Founder
1
Co-founder, Managing Director and Chief Operating Officer. He holds a bachelor’s degree in commerce from the University of Calcutta and is an associate member of the Institute of Chartered Accountants of India and the Institute of Cost and Works Accountants of India. With the company since 2004 and previously with Usha Martin Telecom and ICICI Securities and Finance, he leads operations and executes strategic and growth initiatives.
Brad Call, Vice President, BFSI, Boomsourcing and Retail, Fusion CX
Vice President, BFSI, Boomsourcing and Retail
Vice President for BFSI, Boomsourcing and Retail at the Fusion Group and a Non-Executive Non-Independent Director. He holds a B.S. in finance from the Woodbury School of Business, Utah Valley University, and was previously with Digital Media Solutions and Boomsourcing LLC.
Kashi Prasad Khandelwal, Independent Director, Fusion CX
Independent Director
A Chartered Accountant and Fellow of The Institute of Chartered Accountants of India with more than 48 years of experience. He holds a B.Com. (Hons.) and a law degree from Calcutta University, a Diploma in Information System Audit (DISA) and Computerized Accounting & Auditing Techniques (CAAT) from ICAI, and an Independent Director’s Certificate from the Institute of Corporate Affairs under the Ministry of Corporate Affairs.
Michael Lamm, Independent Director, Fusion CX
Independent Director
Co-founder of CAS, an independent investment and merchant banking firm in Philadelphia, PA. He leads the firm’s M&A, consulting, valuation, compliance and regulatory practices in the global tech-enabled outsourced business services sector and is responsible for its strategic direction and growth.
Sanjay Banka, Independent Director, Fusion CX
Independent Director
A finance professional with more than 28 years of experience, currently Chief Financial Officer of Senco Gold and Diamonds. His career includes leadership roles at Tata, Hutchison, Reliance, Bharti Airtel, Sistema Russia (MTS), SREI and Merino across retail, infrastructure, telecom and manufacturing.

Ready to make CX your advantage?

Tell us what your queues look like today. We’ll come back with a plan for staffing, AI and locations, and what it should cost.

Join 17.5K+ people
Explore careers at Fusion CX
(opens in new tab)