TELECOM

TELECOM

TRANSFORM YOUR TELECOM CUSTOMER EXPERIENCE

Unleash Unmatched Loyalty & Growth with End-To-End Telecom CX Solutions from Fusion CX

Boost customer engagement and satisfaction, turning them into your biggest brand advocates with a comprehensive suite of services from Fusion CX to supercharge every stage of your customer journey - from lead generation and sales to back office and customer retention. Minimize customer churn and boost customer satisfaction along with your bottom line with our seamless omnichannel engagement and AI-powered chatbots that deflect calls and resolve tickets faster- delivering a superior customer experience at each touchpoint. Ready to maximize ARPU and customer lifetime value? Partner with Fusion CX to supercharge your business processes and achieve exceptional results.

 

OUR SERVICES

Customer Acquisition and Support

Lead generation

Stop chasing unqualified leads. We identify and nurture high-potential customers ready to convert to your plans using targeted strategies across various channels.

Sales

Convert more leads into loyal customers with targeted sales campaigns led by our experienced representatives, leveraging the power of multichannel communication.

Tech Support 

Our tech gurus diagnose and troubleshoot problems quickly, getting your customers back online in no time, regardless of their communication preferences.

Product Promotion

Unleash the power of your offerings. We craft compelling promotions to showcase your latest plans, bundles, and features, reaching your audience on their preferred channels.

AI Chatbot

24/7 customer support doesn't have to break the bank. Our AI Chatbot delivers instant answers and reduces wait times in 25+ languages.

Customer Care & Helpdesk

Our dedicated team provides professional, friendly, and efficient customer support and helpdesk support across multiple channels and languages, delighting your customers.

Customer Retention

Outbound Retention

Say goodbye to churn! We proactively identify at-risk customers and offer solutions to keep them happy, utilizing data-driven insights and targeted communication across channels.

Renewal

Make renewals a breeze with a streamlined process that keeps your customers on board quickly, offering multichannel options for a convenient experience.

Win Backs 

We keep lost customers from being lost forever by launching targeted campaigns with irresistible offers to bring them back, reaching them through their preferred channels and languages.

Loyalty Programs Management 

Design, implement, and manage a custom loyalty program with us - rewarding your most valuable customers and driving long-term engagement and advocacy.

Back Office

Order Fulfilment

Experience lightning-fast order processing and activation, ensuring a smooth onboarding experience.

Billing/Invoicing Support

No more billing headaches! Our team provides precise and efficient support for all billing inquiries in multiple languages.

Order Tracking

Keep your customers informed with real-time order tracking, eliminating the need for follow-up calls and delivering updates through their preferred channel.

Refunds/Claims Processing

We handle refunds and claims promptly and professionally, maintaining customer satisfaction.

Line Number Porting (LNP)

Simplify switching to your network with hassle-free line number porting assistance.

Third-Party Verification

Add an extra layer of security and build trust with seamless third-party verification.

Debt Collections

Recover outstanding payments efficiently with omnichannel first-party and third-party collection services without damaging customer relationships.

Data Entry

Enhance telecom operations with accurate, efficient data entry for seamless customer information management.

Other Services

Third-party QA Monitoring

Ensure exceptional customer interactions with independent quality monitoring of multichannel communication.

Digital Innovation

We develop and implement cutting-edge digital tools that transform your customer experience, leveraging AI-powered chatbots, advanced analytics, and targeted strategies.

THE FUSION CX-FACTOR

Certified
Tech Support

PCI-DSS
Certified

40+
Language
Support

Ensured Business
Continuity

 

OPERATIONAL EDGE

Unified CX

Deliver consistent, high-quality service across all touchpoints (voice, chat, email, SMS, social media) and easily engage customers on their preferred platforms.

AI-powered Engagement

Resolve queries faster, capture more leads, and offer 24/7 multilingual support with our advanced AI chatbot- Connect.

Smarter Lead Prioritization

Optimize marketing efforts. Leverage AI to pinpoint high-potential leads, ensuring targeted outreach and effective resource allocation.

Automated Efficiency

State-of-the-art automation reduces errors and streamlines workflows. It also manages documents efficiently, freeing up valuable time.

 

HOW WE WORK

Deep Dive & Discovery

We understand your business goals, target audience, and current customer journey and analyze your existing data to identify pain points, opportunities, and key customer segments.

Strategic Planning & Targeting

Leverage our expertise in identifying the most effective channels and creating targeted marketing and sales campaigns using AI-powered lead scoring to prioritize high-potential leads and develop a personalized customer journey roadmap.

Seamless Engagement & Support

Our omnichannel approach leverages human engagement with AI-driven efficiency to ensure consistent, high-quality interactions across all communication channels.

Frictionless Operations & Automation

We streamline your back-office functions with automated document management, minimizing errors and freeing up resources while offering automated order fulfilment and real-time order tracking.

Retention & Loyalty Focus

We leverage data insights and implement proactive retention strategies to keep at-risk customers happy. We help you design, implement, and manage a customized loyalty program and execute targeted winback campaigns to regain lost customers.

Continuous Optimization & Improvement

We continuously monitor and analyze customer interactions to find valuable insights that help you understand customer expectations, optimize customer touchpoints, and refine your campaigns.

 

KEY BENEFITS

  • Enhanced Operational Efficiency: Streamline workflows, automate tasks, and reduce costs across all departments.
  • Boosted Customer Satisfaction: Exceptional experiences at every touchpoint lead to happier and more loyal customers.
  • Increased Customer Lifetime Value: Effective retention strategies and loyalty programs ensure long-term customer relationships.
  • Reduced Customer Churn: Proactive interventions and winback campaigns minimize customer loss.
  • Improved Revenue Growth: Increased customer satisfaction and loyalty directly translate to higher revenue.
  • Data-Driven Decision Making: Gain valuable customer insights to personalize your offerings and optimize marketing campaigns.
  • Enhanced Brand Reputation: Building strong customer relationships fosters brand loyalty and positive word-of-mouth.

GET IN TOUCH

 Kindly fill-out the following form and we will get back to you.


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    FAQs

     

    FAQs

    How do I evaluate customer support outsourcing for telecom industry partners?

    You can evaluate customer experience management for telecom services provider partners by checking out factors like global reach, size of the organization, future expansion plans, recognition and accreditations, relevant experience, learning, and development programs, pricing, and client testimonials.

    Will I lose control of quality if I choose any customer support outsourcing for a telecommunication industry company?

    There are performance tracking metrics and KPIs for quality control and productivity assessment in customer support outsourcing for the telecommunication industry. You won't lose control of quality if you access the KPI reports and analytics and verify them from time to time.

    Why are so many businesses choosing to outsource their telecom management?

    Customer experience management for telecom services providers handles how people connect and do business on a global basis. Consistent and timely communication is the lifeblood of a business. It determines brand reputation, productivity, and overall success. This is why so many businesses outsource their telecom management to a telecommunication CXM solution provider provider.

    Will your services affect my existing customers?

    Existing customers can enjoy superior services and support when outsourcing customer service to Telecom companies. Telecommunication BPM solution provider providers understand customer expectations, deliver omnichannel solutions, bring spontaneity in scripts, leverage Big Data and Analytics and customize engagement for better outcomes.

    In which countries does Fusion CX have centers?

    Fusion CX is a global name in 14 countries, namely United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, Jamaica, El Salvador, Thailand, Mexico, Kosovo, Belize and Indonesia. Our centers are spread across 27 locations and provide efficient telecom outsourcing services to companies.