Healthcare

Healthcare

HEALTHCARE CUSTOMER SERVICE & EXPERIENCE MANAGEMENT WITH A HUMAN TOUCH

End-To-End Patient Care Management with HIPAA-Compliant Healthcare Customer Support Outsourcing

The healthcare industry has grown exponentially over the last couple of years, both in terms of size, patient volume, and capabilities. With the rapid adoption of digital healthcare and telehealth services, the healthcare sector has had to adopted a patient-first approach and focus on meeting the rapidly changing needs of patients and members.

As a healthcare customer service provider with 30+ years of experience, Fusion CX has extensive subject matter expertise, data intelligence, and automation solutions to deliver measurable results with all your patient and member support operations. Our HIPAA-compliant omnichannel/multichannel CX solutions are customizable to your needs and known to offer a seamless experience.

Fusion CX is reimagining patient experience in the current medical service industry

At Fusion CX, we understand that outsourcing customer service management for healthcare differs from that of other industries. We offer customized patient and member support solutions that perfectly fit the needs of medical service providers, health insurance companies, durable medical equipment providers, and much more.

Our services ensure superior member experience at each touchpoint, helping your healthcare business grow in an incredibly competitive business landscape. As your patient experience management partner, we aim to help you build lasting relationships with patients. At the same time, we also ensure long-term partnerships, striking the perfect balance between costs, risks, and rewards.

Patient Care

Healthcare Plans

Devices & Products

Health & Wellness

Patient Care Management

PATIENT CARE MANAGEMENT

As an experienced Healthcare customer support outsourcing provider, we understand the role of effective patient care management for the growth and success of healthcare businesses. Our end-to-end omnichannel and multilingual patient experience management solutions encompass multiple aspects of patient care, including patient access management, complaint management, referral management, post-care survey, and support. Our human-centric approach ensures compassionate, compliant, and continuous support for greater patient satisfaction.

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Healthcare Plans 

HEALTHCARE PLANS

A prominent customer support outsourcing provider for healthcare payers, we assist you in successfully mitigating spikes in member enrollment and support communications and claim inquiries with prompt and accurate information regarding their healthcare plans, coverage, benefits, and claim statuses. Our experience in offering member support to healthcare payers, our omnichannel capabilities, and superior CX deliveries help us offer your members eligibility and enrollment support, claim handling, and self-service support.

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MEDICAL DEVICES AND PRODUCTS

MEDICAL DEVICES AND PRODUCTS

Our medical customer services are designed to perk up your customer interactions by offering industry-specific contact center solutions for the durable medical device industry. Our comprehensive services for the sector include omnichannel answering support, product launch and guidance, LI, L2, and L3 level technical assistance, new app support, complaint handling, order taking, processing, and much more.

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HEALTH AND WELLNESS MANAGEMENT

HEALTH AND WELLNESS MANAGEMENT

As a leading healthcare customer support outsourcing provider, we offer health and wellness management companies the proper support they need to deliver a superior CX, improve customer satisfaction, boost customer retention and loyalty, and maximize profitability. With 30+ years of experience in the healthcare domain, we have an array of omnichannel customer support services for health and wellness companies offering lifestyle and wellness coaching, healthcare system navigation, chronic disease management, vaccination records, palliative care, and telehealth.

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THE FUSION CX-FACTOR

PCI-DSS
Certified

Quality
Assurance

Multichannel
Support

Ensured Business
Continuity

FROM THE BLOG

Difference Between Annual Enrollment Period vs Open Enrollment Period : What You Need to Know

In the world of Medicare, there are various enrollment periods that members and healthcare plan providers must be aware of. Among these are the Annual Enrollment Period (AEP) and the Open Enrollment Period (OEP). Although the terms sound similar, some key differences set them apart. In this blog, we’ll break down these differences, highlight some […]

Transforming Healthcare: Ten MedTech Trends to Keep an Eye on in 2023

The healthcare industry constantly evolves, with new technological advancements and innovations transforming healthcare delivery. In current years, there has been a significant elevation in the development and use of medical technology, also known as “MedTech.” As we move into 2023, several emerging trends have the potential to transform healthcare in new and exciting ways. From […]

Outsourcing Patient Access Call Center Services – How Can Healthcare Providers Improve Patient Experience

With patients becoming consumers, healthcare providers are looking to transform their patient experience with patient access, which is considered the first and the most frequent contact point of patient-provider interaction. Patient access can often significantly influence a patient’s idea about the healthcare organization and their journey with that provider.   Patients today have high expectations from […]

How Can A Healthcare Call Center Improve Patient Communication For Healthcare Providers?

Today two-thirds of hospitals and other healthcare providers in the United States use a medical call center both in-house and outsourced. The reason behind the growing popularity of healthcare call center is their numerous benefits. In the past few years, the healthcare sector has seen a massive transformation. Besides the introduction of virtual patient care […]

7 Healthcare Call Center Best Practices For Patient Care Management

If you are willing to build a practice your patients enjoy working with, your call center is an excellent place to lay focus on. By employing call center best practices, you can enhance overall patient care management from improving patient care and reducing overhead costs to growing your healthcare business. Unfortunately, as anyone who’s had […]

How To Improve CX Delivery Performance In Healthcare Industry

The healthcare industry is growing at a rapid pace, especially during the pandemic. However, with the number of customers and patients increasing, the healthcare businesses are facing challenges regarding how best to cater to the new customers while also offering a stellar customer support to their existing customer base. With customer experience becoming a key […]

8 Ways to Improve Patient Experience in Your Healthcare Organization

The healthcare industry underwent some rapid changes in the past two years while responding to the COVID challenges. The pandemic has drastically changed patient care as well as patient expectations. To manage the expectation and deliver a stellar patient experience, healthcare institutes and medical practitioners need to streamline their patient interactions. Why is patient experience […]

11 Qualities of A High Performing and Successful Healthcare BPO Partner

Irrespective of the industry, an ideal BPO partnership should not be restricted to fulfilling just the basics. It should also serve the purpose of delivering value beyond expectations. Healthcare BPO has become an integral part of most hospitals and medical care departments. It helps with cost efficiency, provide domain-centric services, and improve patient satisfaction. The rapidly changing […]

What Is The Role Of Healthcare BPO Company In Medical And Healthcare Sector

It won’t be an overstatement to say that most healthcare companies and pharmaceutical firms are still not out-and-out customer-driven. With an increasing demand for customer-centric healthcare services, it is only essential to consider healthcare BPO assistance for better patient care and superior customer experience.    When patients call a hospital reception desk, the last thing they […]

3 Ways Live Chat Support Can Help Healthcare Industry

At present, every customer expects to get answers to their questions promptly and efficiently across all industries. Why should the healthcare industry be any different? To meet the ever-changing patient demand and deliver exceptional customer experience, healthcare providers and companies are resorting to modern technologies like live chat.  Thanks to this communication channel perplexed or […]

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    FAQs

    FAQs

    For how long has Fusion CX been outsourcing healthcare customer service Solutions?

    With more than two decades of experience as a top medical customer services company, Fusion CX has become a leading name in the healthcare industry. We manage and resolve complex medical inquiries and assist healthcare companies with a range of HIPAA-compliant BPM services, including:

    ● Customer support
    ● Physicians' referral
    ● Medical insurance verification and processing
    ● Appointment booking
    ● Pharmacy and prescription assistance
    ● Real-time patient-business communication support

    Will your Healthcare customer support outsourcing affect my patients?

    Yes, our HIPAA-compliant BPM Services for healthcare will definitely affect your patient, but positively. We will reduce wait time for patients and provide 24/7 support for inquiries through dedicated emergency helpline support. In addition, outsourcing healthcare customer services will help patients with physician referral service and appointment booking, prescription filing support, and other services to improve the overall patient experience.

    How much training is associated with your solutions?

    A healthcare BPM services provider should have an in-depth knowledge of your healthcare domain to serve at its best. Therefore, rigorous training and industry-specific learning programs are regularly conducted to familiarize our agents with your healthcare business.

    Is it expensive with to outsourcing customer service management for the healthcare industry?

    Healthcare customer support outsourcing services involve investments that yield more significant ROI. By outsourcing your non-core medical services and customer support necessities, you will be able to reduce your overhead after overhead administrative expenses, and patient dissatisfaction while also building a positive brand image.

    Why should I choose Fusion CX for healthcare customer support outsourcing services?

    Fusion CX has been delivering top-notch outsourcing services in the healthcare industry for over two decades and has carved a name as one of the leading healthcare BPM companies in the world. Our centers across 27 locations in the United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, Jamaica, El Salvador, Thailand, Mexico, Kosovo and Indonesia help you find the best nearshore healthcare BPM solutions. In addition, we are a HIPAA-compliant service provider and serve 24x7 to boost your customer satisfaction.