Healthcare

Healthcare

HEALTHCARE CUSTOMER SERVICE & EXPERIENCE MANAGEMENT WITH A HUMAN TOUCH

End-To-End Patient Care Management with HIPAA-Compliant Healthcare Customer Support Outsourcing

The healthcare industry has grown exponentially over the last couple of years, both in terms of size, patient volume, and capabilities. With the rapid adoption of digital healthcare and telehealth services, the healthcare sector has had to adopted a patient-first approach and focus on meeting the rapidly changing needs of patients and members.

As a healthcare customer service provider with 30+ years of experience, Fusion CX has extensive subject matter expertise, data intelligence, and automation solutions to deliver measurable results with all your patient and member support operations. Our HIPAA-compliant omnichannel/multichannel CX solutions are customizable to your needs and known to offer a seamless experience.

Fusion CX is reimagining patient experience in the current medical service industry

At Fusion CX, we understand that outsourcing customer service management for healthcare differs from that of other industries. We offer customized patient and member support solutions that perfectly fit the needs of medical service providers, health insurance companies, durable medical equipment providers, and much more.

Our services ensure superior member experience at each touchpoint, helping your healthcare business grow in an incredibly competitive business landscape. As your patient experience management partner, we aim to help you build lasting relationships with patients. At the same time, we also ensure long-term partnerships, striking the perfect balance between costs, risks, and rewards.

Patient Care

Healthcare Plans

Devices & Products

Health & Wellness

Patient Care Management

PATIENT CARE MANAGEMENT

As an experienced Healthcare customer support outsourcing provider, we understand the role of effective patient care management for the growth and success of healthcare businesses. Our end-to-end omnichannel and multilingual patient experience management solutions encompass multiple aspects of patient care, including patient access management, complaint management, referral management, post-care survey, and support. Our human-centric approach ensures compassionate, compliant, and continuous support for greater patient satisfaction.

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Healthcare Plans 

HEALTHCARE PLANS

A prominent customer support outsourcing provider for healthcare payers, we assist you in successfully mitigating spikes in member enrollment and support communications and claim inquiries with prompt and accurate information regarding their healthcare plans, coverage, benefits, and claim statuses. Our experience in offering member support to healthcare payers, our omnichannel capabilities, and superior CX deliveries help us offer your members eligibility and enrollment support, claim handling, and self-service support.

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MEDICAL DEVICES AND PRODUCTS

MEDICAL DEVICES AND PRODUCTS

Our medical customer services are designed to perk up your customer interactions by offering industry-specific contact center solutions for the durable medical device industry. Our comprehensive services for the sector include omnichannel answering support, product launch and guidance, LI, L2, and L3 level technical assistance, new app support, complaint handling, order taking, processing, and much more.

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HEALTH AND WELLNESS MANAGEMENT

HEALTH AND WELLNESS MANAGEMENT

As a leading healthcare customer support outsourcing provider, we offer health and wellness management companies the proper support they need to deliver a superior CX, improve customer satisfaction, boost customer retention and loyalty, and maximize profitability. With 30+ years of experience in the healthcare domain, we have an array of omnichannel customer support services for health and wellness companies offering lifestyle and wellness coaching, healthcare system navigation, chronic disease management, vaccination records, palliative care, and telehealth.

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THE FUSION CX-FACTOR

PCI-DSS
Certified

Quality
Assurance

Multichannel
Support

Ensured Business
Continuity

FROM THE BLOG

Transforming Patient Experience by Outsourcing Patient Access Call Center Services

As patients evolve into consumers, healthcare providers must rethink how they manage patient access, especially through patient-access call center services. The first and most frequent contact point between patients and providers is crucial. This initial interaction significantly shapes a patient’s perception of the healthcare organization and influences their entire journey with that provider. Effective patient […]

7 Best Practices for Healthcare Call Centers to Optimize Patient Care

Healthcare call centers are redefining patient care management by enhancing communication efficiencies and seamlessly coordinating care across the healthcare continuum. These centers are pivotal, not just for streamlining operations but also for significantly boosting patient satisfaction and overall healthcare outcomes. In this in-depth exploration, we’ll delve into the transformative role of healthcare call centers and […]

Elevating Member and Provider Experience for Healthcare Payers with Outsourced Call Centers

Delivering exceptional member and provider experience (CX) is paramount in the complex and highly regulated healthcare insurance world. Members depend on their insurance providers for timely, accurate coverage of their medical needs. Providers rely on smooth insurer interactions to ensure efficient claim processing and billing. Managing CX in this industry can be daunting due to […]

Transforming Healthcare: Ten Medical Technology Trends to Keep an Eye on in 2024

The healthcare industry constantly evolves, driven by technological advancements that reshape medical service delivery. In recent years, there’s been a significant surge in medical technology, or MedTech, promising to enhance patient outcomes, boost efficiency, and reduce costs. As we look forward to 2024, several emerging Medical Technology Trends are poised to transform healthcare in exciting […]

Call Center Solutions for the Open Enrollment Season

At Fusion CX, we understand the pressure cooker environment call centers face during the  Open Enrollment Period (OEP).  A surge in inquiries, strict deadlines, and a competitive talent pool can quickly turn this crucial period into a logistical nightmare. But fear not!  Here, our member experience experts share their battle-tested strategies to ensure your call […]

Healthcare Revenue Cycle Trends – A Tech-led Future

Healthcare providers have borne witness to remarkable advancements, from the advent of minimally invasive surgeries like laparoscopic cholecystectomy to the development of life-saving medications such as HIV antiretrovirals. Yet, amidst these triumphs, they’ve grappled with escalating challenges. In the United States alone, healthcare costs surged to a staggering $4.3 trillion in 2021, while millions in […]

Strategic Imperative of Outsourcing Patient Access Call Centers: A Deep Dive

Outsourcing healthcare call centers has become a cornerstone strategy for organizations aiming to enhance patient satisfaction, operational efficiency, and financial performance. This deep dive explores the multifaceted benefits of outsourcing, supported by observed industry trends and general knowledge.  1. Enhanced Patient Experience and Satisfaction Patient satisfaction and experience are pivotal pillars at the heart of […]

Role of Patient Access Coordinators in transforming the Patient Care Journey

The intricacies of modern healthcare demand more than just medical excellence; they require a seamless and inclusive patient access experience that sets the foundation for the entire patient care journey. As healthcare systems evolve, the significance of efficient patient access has never been more critical. This article explores the transformative power of advanced patient access […]

Difference Between Annual Enrollment Period vs Open Enrollment Period : What You Need to Know

In the world of Medicare, there are various enrollment periods that members and healthcare plan providers must be aware of. Among these are the Annual Enrollment Period (AEP) and the Open Enrollment Period (OEP). Although the terms sound similar, some key differences set them apart. In this blog, we’ll break down these differences, highlight some […]

How Pharma Call Center Outsourcing Enhances Customer Experience (CX)

The pharmaceutical industry has undergone dynamic changes over recent years, presenting new challenges such as managing complex supply chains and navigating compliance and regulatory requirements. Building strong relationships with prescribers and patients is crucial, and effective communication is key. One efficient way to achieve this is through a call center. However, operating an internal call […]

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    FAQs

    FAQs

    For how long has Fusion CX been outsourcing healthcare customer service Solutions?

    With more than two decades of experience as a top medical customer services company, Fusion CX has become a leading name in the healthcare industry. We manage and resolve complex medical inquiries and assist healthcare companies with a range of HIPAA-compliant BPM services, including:

    ● Customer support
    ● Physicians' referral
    ● Medical insurance verification and processing
    ● Appointment booking
    ● Pharmacy and prescription assistance
    ● Real-time patient-business communication support

    Will your Healthcare customer support outsourcing affect my patients?

    Yes, our HIPAA-compliant BPM Services for healthcare will definitely affect your patient, but positively. We will reduce wait time for patients and provide 24/7 support for inquiries through dedicated emergency helpline support. In addition, outsourcing healthcare customer services will help patients with physician referral service and appointment booking, prescription filing support, and other services to improve the overall patient experience.

    How much training is associated with your solutions?

    A healthcare BPM services provider should have an in-depth knowledge of your healthcare domain to serve at its best. Therefore, rigorous training and industry-specific learning programs are regularly conducted to familiarize our agents with your healthcare business.

    Is it expensive with to outsourcing customer service management for the healthcare industry?

    Healthcare customer support outsourcing services involve investments that yield more significant ROI. By outsourcing your non-core medical services and customer support necessities, you will be able to reduce your overhead after overhead administrative expenses, and patient dissatisfaction while also building a positive brand image.

    Why should I choose Fusion CX for healthcare customer support outsourcing services?

    Fusion CX has been delivering top-notch outsourcing services in the healthcare industry for over two decades and has carved a name as one of the leading healthcare BPM companies in the world. Our centers across 27 locations in the United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, Jamaica, El Salvador, Thailand, Mexico, Kosovo and Indonesia help you find the best nearshore healthcare BPM solutions. In addition, we are a HIPAA-compliant service provider and serve 24x7 to boost your customer satisfaction.