Healthcare Customer Service
Healthcare
HEALTHCARE CUSTOMER SERVICE & EXPERIENCE MANAGEMENT WITH A HUMAN TOUCH
End-To-End Patient Care Management with HIPAA-Compliant Healthcare Customer Support Outsourcing
The healthcare industry has grown exponentially over the last couple of years, both in terms of size, patient volume, and capabilities. With the rapid adoption of digital healthcare and telehealth services, the healthcare sector has had to adopted a patient-first approach and focus on meeting the rapidly changing needs of patients and members.
As a healthcare customer service provider with 30+ years of experience, Fusion CX has extensive subject matter expertise, data intelligence, and automation solutions to deliver measurable results with all your patient and member support operations. Our HIPAA-compliant omnichannel/multichannel CX solutions are customizable to your needs and known to offer a seamless experience.
Fusion CX is reimagining patient experience in the current medical service industry
At Fusion CX, we understand that outsourcing customer service management for healthcare differs from that of other industries. We offer customized patient and member support solutions that perfectly fit the needs of medical service providers, health insurance companies, durable medical equipment providers, and much more.
Our services ensure superior member experience at each touchpoint, helping your healthcare business grow in an incredibly competitive business landscape. As your patient experience management partner, we aim to help you build lasting relationships with patients. At the same time, we also ensure long-term partnerships, striking the perfect balance between costs, risks, and rewards.
Patient Care
Healthcare Plans
Devices & Products
Health & Wellness
PATIENT CARE MANAGEMENT
As an experienced Healthcare customer support outsourcing provider, we understand the role of effective patient care management for the growth and success of healthcare businesses. Our end-to-end omnichannel and multilingual patient experience management solutions encompass multiple aspects of patient care, including patient access management, complaint management, referral management, post-care survey, and support. Our human-centric approach ensures compassionate, compliant, and continuous support for greater patient satisfaction.
HEALTHCARE PLANS
A prominent customer support outsourcing provider for healthcare payers, we assist you in successfully mitigating spikes in member enrollment and support communications and claim inquiries with prompt and accurate information regarding their healthcare plans, coverage, benefits, and claim statuses. Our experience in offering member support to healthcare payers, our omnichannel capabilities, and superior CX deliveries help us offer your members eligibility and enrollment support, claim handling, and self-service support.
MEDICAL DEVICES AND PRODUCTS
Our medical customer services are designed to perk up your customer interactions by offering industry-specific contact center solutions for the durable medical device industry. Our comprehensive services for the sector include omnichannel answering support, product launch and guidance, LI, L2, and L3 level technical assistance, new app support, complaint handling, order taking, processing, and much more.
HEALTH AND WELLNESS MANAGEMENT
As a leading healthcare customer support outsourcing provider, we offer health and wellness management companies the proper support they need to deliver a superior CX, improve customer satisfaction, boost customer retention and loyalty, and maximize profitability. With 30+ years of experience in the healthcare domain, we have an array of omnichannel customer support services for health and wellness companies offering lifestyle and wellness coaching, healthcare system navigation, chronic disease management, vaccination records, palliative care, and telehealth.
THE FUSION CX-FACTOR
PCI-DSS
Certified
Quality
Assurance
Multichannel
Support
Ensured Business
Continuity
FROM THE BLOG
Seize the Open Enrollment Opportunity: Empower Beneficiaries with Fusion CX
The annual Medicare Open Enrollment period is a crucial time for private insurance companies offering Medicare Advantage Plans (Part C) and Part D prescription drug plans. It’s your chance to connect with new beneficiaries, showcase your plans’ value, and retain existing members. However, navigating the complexities of the Open Enrollment Experience can be challenging. This […]
Open Enrollment: From Frustration to Celebration with Fusion CX
Imagine this in this year’s Open Enrollment season. Instead of a dreaded phone tag and information overload period, it’s a smooth, efficient process that empowers employees and HR teams. Sounds like a dream, right? Well, with the innovative open enrollment support from Fusion CX, it can become a reality. The Open Enrollment Challenge and Opportunity […]
The Future of Open Enrollment: How Technology Revolutionizes Experience for Medicare Beneficiaries
The yearly Open Enrollment Period (OEP) is a crucial time for companies offering Medicare Advantage (Part C) and Part D prescription drug plans. It’s your chance to connect with new beneficiaries, showcase your plans’ value, and retain existing members. But navigating OEP’s complexities can be tricky. This blog explores how technology is revolutionizing OEP for […]
Healthcare Contact Centers: A Game Changer for the Healthcare Industry
The tides of patient communication are shifting. Traditional methods, often plagued by long wait times and limited access to information, are giving way to a revolution driven by healthcare contact centers. Here at Fusion CX, we understand the interconnectedness of the healthcare ecosystem and how empowered healthcare contact centers can benefit payers, providers, pharmaceutical companies, […]
Transforming Patient Experience by Outsourcing Patient Access Call Center Services
As patients evolve into consumers, healthcare providers must rethink how they manage patient access, especially through patient-access call center services. The first and most frequent contact point between patients and providers is crucial. This initial interaction significantly shapes a patient’s perception of the healthcare organization and influences their entire journey with that provider. Effective patient […]
7 Best Practices for Healthcare Call Centers to Optimize Patient Care
Healthcare call centers change patient care, improve communication, and coordinate care efficiently. They’re crucial for smoother operations and enhancing patient satisfaction and outcomes. Let’s explore the best practices for healthcare call centers and their role in setting new standards in patient care. Elevating Patient Communication Healthcare call centers are essential as the initial contact for […]
Elevating Member and Provider Experience for Healthcare Payers with Outsourced Call Centers
Delivering exceptional member and provider experience (CX) is paramount in the complex and highly regulated healthcare insurance world. Members depend on their insurance providers for timely, accurate coverage of their medical needs. Providers rely on smooth insurer interactions to ensure efficient claim processing and billing. Managing CX in this industry can be daunting due to […]
Transforming Healthcare: Ten Medical Technology Trends to Keep an Eye on in 2024
The healthcare industry constantly evolves, driven by technological advancements that reshape medical service delivery. In recent years, there’s been a significant surge in medical technology, or MedTech, promising to enhance patient outcomes, boost efficiency, and reduce costs. As we look forward to 2024, several emerging Medical Technology Trends are poised to transform healthcare in exciting […]
Find Your Perfect Match: 11 Must-Haves in a Healthcare BPO Partner
Finding the right BPO (Business Process Outsourcing) partner is more than just a necessity—it’s a game-changer. A strong healthcare BPO partner can deliver tangible benefits, streamline tasks, ensure compliance, and elevate patient satisfaction, helping your organization grow and thrive. Healthcare BPOs can significantly improve hospitals’ and medical centers’ performance by managing routine tasks, maintaining regulatory […]
Call Center Solutions for the Open Enrollment Season
At Fusion CX, we understand the pressure cooker environment call centers face during the Open Enrollment Period (OEP). A surge in inquiries, strict deadlines, and a competitive talent pool can quickly turn this crucial period into a logistical nightmare. But fear not! Here, our member experience experts share their battle-tested strategies to ensure your call […]
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FAQs
FAQs
For how long has Fusion CX been outsourcing healthcare customer service Solutions?
With more than two decades of experience as a top medical customer services company, Fusion CX has become a leading name in the healthcare industry. We manage and resolve complex medical inquiries and assist healthcare companies with a range of HIPAA-compliant BPM services, including:
● Customer support
● Physicians' referral
● Medical insurance verification and processing
● Appointment booking
● Pharmacy and prescription assistance
● Real-time patient-business communication support
Will your Healthcare customer support outsourcing affect my patients?
Yes, our HIPAA-compliant BPM Services for healthcare will definitely affect your patient, but positively. We will reduce wait time for patients and provide 24/7 support for inquiries through dedicated emergency helpline support. In addition, outsourcing healthcare customer services will help patients with physician referral service and appointment booking, prescription filing support, and other services to improve the overall patient experience.
How much training is associated with your solutions?
A healthcare BPM services provider should have an in-depth knowledge of your healthcare domain to serve at its best. Therefore, rigorous training and industry-specific learning programs are regularly conducted to familiarize our agents with your healthcare business.
Is it expensive with to outsourcing customer service management for the healthcare industry?
Healthcare customer support outsourcing services involve investments that yield more significant ROI. By outsourcing your non-core medical services and customer support necessities, you will be able to reduce your overhead after overhead administrative expenses, and patient dissatisfaction while also building a positive brand image.
Why should I choose Fusion CX for healthcare customer support outsourcing services?
Fusion CX has been delivering top-notch outsourcing services in the healthcare industry for over two decades and has carved a name as one of the leading healthcare BPM companies in the world. Our centers across 27 locations in the United States, UK, Albania, Morocco, India, Philippines, Colombia , Canada, Jamaica, El Salvador, Thailand, Mexico, Kosovo, Belize and Indonesia help you find the best nearshore healthcare BPM solutions. In addition, we are a HIPAA-compliant service provider and serve 24x7 to boost your customer satisfaction.
