Modern Slavery Statement

Modern Slavery Statement 

Statement – Feb 2021

This Statement is made on behalf of Fusion CX and its affiliate undertakings pursuant to section 54(1) of the Modern Slavery Act 2015 (MSA). This statement has been prepared by us in relation to the MSA and relates to actions and activities during the financial year.


This statement/policy is prepared for the purposes of Section 54(1) of the Modem Slavery Act 2015 and forms our slavery and human trafficking statement for the calendar year ended 31st December, 2020. It takes into account the revised Government Guidance on supply chain transparency issued in October, 2017.

Fusion CX and its Group Companies are committed to act ethically and with Integrity and transparency in all business dealings and to putting effective systems and controls in place to safeguard against any form of slavery and human trafficking taking place within the business or our supply chain.


This serves as an understanding and our commitment to the

Anti-slavery and human trafficking


Policy. Scope

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labor and human trafficking, all of which have in common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain. This statement sets out the steps taken by Fusion CX and its Group Companies during the past financial year, to help prevent slavery and human trafficking within our business and its supply chain. Fusion CX and its Group Companies views the steps being taken as an evolving process and will continue to monitor and review its risk profile to improve and strengthen its practices going forwards.

Our Structure

Fusion CX and its Group Companies

comprises the following separate and distinct entities (and their Parent and subsidiaries):

  • Xplore-Tech Services Private Limited, India (Parent Company)
  • Fusion CX Ltd., Canada (wholly owned subsidiary)
  • O’Currance Inc., USA (wholly owned subsidiary)
  • Ameridial Inc., USA (Step down Subsidiary)
  • Fusion CX S.A. DE C.V., El Salvador (Step down Subsidiary)
  • Fusion CX Philippines Inc., Philippines (Step down Subsidiary)
  • M K B Enterprise, USA (Step down Subsidiary)
  • Vital Solutions Inc., USA (Step down Subsidiary) and its Subsidiaries
  • Fusion CX Ltd., UK (Step down Subsidiary)
  • Fusion CX Ltd., Jamaica (Step down Subsidiary)
  • Finances BPO, Morocco (Step down Subsidiary) and its Subsidiaries

This statement is made on behalf of all of the above entities (and their Parent and subsidiaries):

Fusion CX is a multinational company providing outbound/inbound call center services including back office and technical support & IT. Currently the Company’s presence is in 9 countries with total 18 centers– USA (5 centers), Canada (1), Philippines (2), El Salvador (1), Jamaica (1), UK (1), India (5), Albania (1), Morocco (1), and we are 6000+ employees globally. Our Parent company’s head offices are in India and USA.

Our Supply' Chains

We select our suppliers and business partners carefully and, where possible, conduct due diligence on them, so that we are comfortable that we are doing business with trusted partners and, known parties, who effect business in full compliance with local law and best practice. We encourage all of our suppliers and subcontractor to comply with our policies, often by raising awareness: of our policies 'as' part of our procurement of our services and/or we expect that they will have similar policies in place.

Fusion CX and its Group Companies expects all of its suppliers, contractors, customer, service providers and other business partners to act ethically and with integrity and to have in place effective systems, safeguards and controls to ensure modem slavery is not taking place anywhere in their own business or in their supply chains.

Our policies to mitigate the risk of modern slavery

We have adopted an Anti-Slavery Policy, which sets out our zero-tolerance stance on slavery and human trafficking, as well as providing our employees with guidance on how to identify and report slavery concerns, if necessary, using the separate Whistleblowing Policy.

We have a zero-tolerance approach to modern slavery and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.

We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains, consistent with our obligations under the Modern Slavery Act 2015. We expect the same high standards from all of our contractors, customers, suppliers and other business partners, and as part of our contracting processes, we include specific prohibitions against the use of forced, compulsory or trafficked labor, or anyone held in slavery or servitude, whether adults or children.

This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, interns, agents, contractors, external consultants, third-party representatives and business partners.

The prevention, detection and reporting of modern slavery in any part of our business or supply chains is the responsibility of all those working for us or under our control. You are required to avoid any activity that might lead to, or suggest, a breach of this policy. If found to be in breach of this policy, please note that this could lead to disciplinary action up to and including dismissal for gross misconduct.

You must notify any Director or Global HR Director as soon as possible, if you believe or suspect that a conflict with this policy has occurred, or may occur in the future.

Due diligence

We take a risk and materiality-based approach to due diligence, when entering into an agreement with new suppliers and customers or renewing contract with them we conduct a due diligence exercise and undertake a risk assessment. This helps us to evaluate potential risk associated.

Using information gathered in our risk assessment and due diligence process, we are better positioned and could lead to the development of a capability-building program with these customers and suppliers.


We held mandatory training and due diligence session and facilitated knowledge and information sharing workshop.