Fusion CX Limited

Modern Slavery Statement

Financial year ended 31 March 2026
Updated 1 September 2026

01Purpose of the Statement

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms — including slavery, servitude, forced and compulsory labor, and human trafficking — all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain. Fusion CX has a zero-tolerance approach to modern slavery and is committed to acting ethically and with integrity in all of its business dealings and relationships, and to implementing effective systems and controls to safeguard against slavery and human trafficking within our business and our supply chain.

As a business operating across 12 countries, Fusion CX recognizes that the prevention of modern slavery is governed by a range of laws that extend beyond any single jurisdiction.

Accordingly, while this statement is issued under the UK MSA and has been prepared having regard to the applicable statutory guidance on transparency in supply chains, it also reflects our commitment to comply with other applicable modern slavery, forced labor and human trafficking legislation in the territories in which we operate — including Canada’s Fighting Against Forced Labour and Child Labour in Supply Chains Act, Australia’s Modern Slavery Act 2018 (Cth) and the California Transparency in Supply Chains Act — and with any other applicable modern slavery regulations.

In doing so, we are guided by internationally recognized standards, including the International Labour Organization’s core conventions on forced and compulsory labor, the United Nations Guiding Principles on Business and Human Rights, and the Universal Declaration of Human Rights.

We regard the steps set out in this statement as part of an evolving process, and we will continue to monitor and review our risk profile in order to strengthen our practices.

02Our Business

Fusion CX Limited (formerly Xplore-Tech Services Private Limited) is a multinational customer experience (CX) and business process outsourcing (BPO) provider, delivering services across voice, email, chat, social media and messaging channels, together with back-office, technical support and IT services. The Company is incorporated in India, with its registered and corporate office in Kolkata, West Bengal, and is the parent company of the Group.

As at 31 March 2026, the Group operated the following global footprint:

The Group operates across the following 12 countries:

The subsidiaries and step-down subsidiaries on whose behalf this statement is made are listed in full in Annexure A.

03Our Supply Chain

Our supply chain supports the delivery of CX and BPO services across our global operations and broadly comprises:

• Suppliers of people — recruitment agencies, staffing partners and contractors who support our delivery operations;
• Suppliers of services — providers of facilities-related services such as security, catering, cleaning, transportation and site maintenance at our delivery centers; and
• Suppliers of products — providers of IT hardware and software, telecommunications equipment, furniture and office consumables.

We select our suppliers and business partners carefully and, where possible, conduct due diligence on them, so that we are satisfied that we are doing business with trusted and known parties who conduct business in full compliance with local law and best practice. Fusion CX expects all of its suppliers, contractors, customers, service providers and other business partners to act ethically and with integrity, and to maintain effective systems, safeguards and controls to ensure modern slavery is not taking place anywhere in their own business or in their supply chains. As part of our contracting processes, we include specific prohibitions against the use of forced, compulsory or trafficked labor, and against holding any person in slavery or servitude, whether adults or children.

04Our Policies

We have adopted an Anti-Slavery Policy which sets out our zero-tolerance stance on slavery and human trafficking, and which provides our employees with guidance on how to identify and report concerns where necessary, using our separate Whistleblowing Policy.

This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, interns, agents, contractors, external consultants, third-party representatives and business partners.

The prevention, detection and reporting of modern slavery in any part of our business or supply chains is the responsibility of all those working for us or under our control. All such persons are required to avoid any activity that might lead to, or suggest, a breach of this policy. Any breach may lead to disciplinary action, up to and including dismissal for gross misconduct. Employees and others acting on our behalf must notify a Director or the Global HR Director as soon as possible if they believe or suspect that a conflict with this policy has occurred or may occur in the future.

05Due Diligence

We take a risk- and materiality-based approach to due diligence. When entering into an agreement with a new supplier or customer, or renewing an existing contract, we conduct a due diligence exercise and undertake a risk assessment to evaluate the potential risks associated with the relationship. Using the information gathered through this process, we are better positioned to identify areas of concern and, where appropriate, to develop capability-building programs with our customers and suppliers.

06Training

We hold mandatory training and due diligence sessions and facilitate knowledge- and information-sharing workshops to help our people identify and respond to the risks of modern slavery and human trafficking.

07Risks of Modern Slavery in Our Operations and Supply Chains

Fusion CX operates in the customer experience and business process outsourcing sector, where our core workforce is directly employed and the inherent risk of modern slavery within our own operations is assessed as low. We recognize, however, that operating a large, multilingual workforce across 12 countries — together with the use of recruitment intermediaries, facilities-service providers and other third parties — gives rise to areas that require ongoing attention, and that risk profiles vary across the jurisdictions in which we operate. We evaluate these risks on an ongoing basis through our supplier onboarding, contracting and due diligence framework.

Modern slavery is a complex challenge that requires ongoing, evolving and continually improving effort. We will continue to review our internal processes to ensure that our obligations under applicable modern slavery legislation are met.

To measure the effectiveness of the steps taken to prevent modern slavery and human trafficking within our business and supply chain, we monitor indicators such as:

• the proportion of relevant suppliers who have acknowledged our anti-slavery requirements or supplier code of conduct;
• completion rates for modern slavery awareness training among relevant employees;
• the number and nature of concerns raised through our whistleblowing and grievance mechanisms, and the corrective actions taken; and
• the outcomes of periodic internal audits and supplier reviews.

AAnnexure A — Group Entities Covered by this Statement

This statement is made on behalf of Fusion CX Limited and each of the following subsidiaries and step-down subsidiaries, as set out in the Company’s Draft Red Herring Prospectus: