Redefining the new normal

We are FUSION CX.

Redefining the new normal

We are FUSION CX.

At FUSION CX, our passion drives us to redefine customer experiences. We aim to provide a seamless experience to our clients and end consumers – across devices and channels at the speed of the consumer.

We see our role as more than an outsourcing services provider; We aim to empower and accelerate our clients’ success. By applying innovative customer acquisition and retention strategies and delivering excellent services, we are on a mission to transform customer experience. Our commitment lies in our investments in global delivery, multi-lingual local and global teams, state-of-the-art infrastructure, and groundbreaking digital solutions to make this transformation a reality.

In our world, every customer interaction is an opportunity to make a difference. That's why we've tailored our customer engagement and Customer Experience Management (CXM) services to ensure not just satisfaction but delight in every encounter. Armed with the latest AI technology, we are not just more efficient; we are catalysts in bringing about a positive change. With the right mix of skills, tools, and capabilities, our team focuses on what truly matters: transforming experience, one consumer at a time.

BY THE NUMBERS: Fusion CX

17K+

Employees

15

Countries

30+

Locations

250+

Clients

DRIVEN BY COMMITMENT
POWERED BY HUMANS

Value Driven.

We passionately cultivate authentic human connections in every interaction, ensuring each customer's needs are met with empathy and precision, fostering a deep sense of mutual understanding and value.

Global Insights,
Local Touch.

Our ethos at Fusion CX is rooted in collaborative culture. Our unique global delivery results in unique, impactful, multi-lingual, multi-channel transformational customer experiences - that deliver the local touch at the scale of a global service provider.

Human +
Tech.

We blend advanced AI technology with empathetic human engagement, ensuring every customer touchpoint is a seamless fusion of high-tech efficiency and heartfelt connection.

OUR PURPOSE

Our purpose is to deliver transformational customer experiences,

 

by harnessing the power of the human connect to forge meaningful connections and propel human progress.

 


OUR VISION

At Fusion CX, our vision is to create a future where customer satisfaction

and business growth are not just goals but realities.

 

We aspire to revolutionize customer experience by:

 

  • - Setting new standards in customer engagement,
  • - Applying proprietary tech to enhance the power of the human connect and
  • - Forging collaboration and growth-focused partnerships

 


 

OUR MISSION

Continuously hone the “Human + Tech” CX delivery model to deliver unparalleled

customer satisfaction & exceed the expectations of clients & consumers.

OUR PURPOSE

Our purpose is to deliver transformational customer experiences,

 

by harnessing the power of the human connect to forge meaningful connections and propel human progress.

 


OUR VISION

At FUSION CX, our vision is to create a future where customer satisfaction

and business growth are not just goals but realities.

 

We aspire to revolutionize customer experience by:

 

  • - Setting new standards in customer engagement,
  • - Applying proprietary tech to enhance the power of the human connect and
  • - Forging collaboration and growth-focused partnerships

 


 

OUR MISSION

Continuously hone the “Human + Tech” CX delivery model to deliver unparalleled

customer satisfaction & exceed the expectations of clients & consumers.