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Value driven
We cultivate authentic human connections in every interaction, meeting each customer’s needs with empathy and precision.
A global BPO and customer experience partner, blending AI innovation with human empathy since 2004.
Fusion CX, formerly Fusion BPO Services, is a BPO and customer experience solutions provider. It was founded in 2004 by Pankaj Dhanuka and Kishore Saraogi and has grown rapidly under their leadership. Pankaj’s vision for growth and operational excellence, together with Kishore’s deep industry expertise, laid the foundation for the company’s success.
We deliver customer experience across voice, email, chat, social media and messaging, cost-effectively and with technology at the core of the delivery model. Our work spans telecom and utilities, healthcare and life sciences, high tech, travel, BFSI and retail, each backed by deep domain specialization.
Across 40+ locations in 13 countries, we blend AI innovation and human empathy into a digital CX ecosystem that lifts customer satisfaction and business performance. Our global presence and multilingual capabilities help brands win customers, keep them and exceed expectations at every touchpoint.
Three ideas that shape every program we run, in every country we run it.
We cultivate authentic human connections in every interaction, meeting each customer’s needs with empathy and precision.
A collaborative culture and global delivery model that creates multilingual, multichannel experiences with a local feel at global scale.
AI technology blended with empathetic human engagement, so every touchpoint is efficient and genuinely warm.
We strive to be the most admired provider of transformational CX services and solutions.
We will transform customer interactions into impactful journeys by applying the latest “human + tech” solutions to enable our customers to grow and thrive.
They show up in how we treat customers, clients and each other.
We are honest and ethical and strive to earn the trust of our clients and stakeholders.
We will never be afraid to speak up and do the right thing.
We are committed to the highest standards in service delivery and continuous improvement.
We will have fun as we build this great company.
We constantly seek new ways to push boundaries and improve the customer experience.
We value the human element in every interaction and create an environment where everyone feels heard and appreciated.
We work together across teams and with clients to achieve the best outcomes.
Our history, the people who lead us, and how we are recognized.
Twenty years from Fusion BPO Services to Fusion CX.
The team leading Fusion CX today.
Governance and oversight for the group.
Independent recognition for our work.
Security, quality and compliance credentials.
How we give back and build an inclusive workplace.
Our MBE certification and supplier diversity.
Announcements, acquisitions and press coverage.
Tell us what your queues look like today. We’ll come back with a plan for staffing, AI and locations, and what it should cost.