Patient Care Management

Patient Care Management


Patient Care Management Support to Ensure Frictionless Patient Lifecycle Management

Healthcare organizations and medical facilities have to respond to constantly evolving industry regulations while maintaining consistency in their patient care deliveries. At Fusion CX, we are simplifying processes with our outsourcing patient care management services for healthcare facilities, empowering them to deliver superlative patient experiences across the board.

Fusion CX’s patient-focused end-to-end healthcare management services will help you streamline your organization’s care management practices to improve outcome. Together, we will overcome industry challenges to help your healthcare business stay ahead of the competition and build sustainable growth to provide extensive patient care.

Pioneering Patient Care Management Solutions for Superior Patient Experience Management

Curated by experienced and expert industry specialists, Fusion CX’s patient-centric and service-oriented patient care management solutions will help you to deliver efficient and effective medical care. Our managed services and personalized strategies help to expand your healthcare business’s capabilities to meet patient requirements and demands, transforming their experiences using complete digital solutions.

Fusion CX’s comprehensive patient care management system also empowers your healthcare business to improve the quality of patient care, provide better patient experiences, reduce indirect costs, and increase patient outreach.


Prescription Drug Assistance

We provide comprehensive support in managing prescriptions, offering prompt and reliable mail-order delivery of pharmaceutical products to patients’ doorsteps, and ensuring on-time medication fulfillment.


Prompt and efficient assistance is provided to patients, ensuring they receive timely and effective care. In addition, patients are supported in their preferred channel and language, creating a seamless process for hospital admission and subsequent recovery.

Appointment Management

Managing physician availabilities and appointment scheduling is the key to successful resource management and revenue generation. Fusion CX’s digital and AI-enabled appointment management services will help you maximize the utilization of your physicians and ensure on-time reminders and notifications to patients so that appointments are met.


We assist patients in finding the right physicians and medical professionals affiliated with your organization. We provide them with accurate information regarding the physician’s credentials, medical specialty, office hours, etc., and schedule appointments for them.

Revenue Management

Our fully-managed revenue cycle management will help your healthcare business seamlessly transition from fee-for-service to value-based care, ensuring the smooth execution of strategies and their implementation. This will maximize your business resources and increase your revenue productivity, generation, and profitability.

Billing and Payment Assistance

Our fully managed billing assistance team will help your healthcare business generate and submit timely and error-free claims to healthcare payers to ensure maximum reimbursement for your service.


We offer 24/7 medical help desk services to help your patients get timely and accurate answers to their medical queries and resolve their issues promptly, ensuring a better patient experience.

Communication pre- and post-discharge

From the moment a patient calls your helpdesk to the post-discharge survey – we take care of all your patient interactions across communication channels to ensure a seamless patient experience and better CSAT.


Tech Support



Ensured Business


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    For how long has Fusion CX been outsourcing patient care management solutions?

    With more than two decades of experience as a top medical BPM company, Fusion CX has become a leading name in the patient care management solutions sector. We manage and resolve complex medical inquiries and assist healthcare companies with a range of HIPAA-compliant BPM services, including:

    ● Customer support
    ● Physicians' referral
    ● Medical insurance verification and processing
    ● Appointment booking
    ● Pharmacy and prescription assistance
    ● Real-time patient-business communication support

    Will your patient care management support for patient services affect my performance?

    Yes, our HIPAA patient care management solutions will definitely affect your patient, but positively. We will reduce wait time for patients and provide 24/7 support for inquiries through dedicated emergency helpline support. In addition, we will help patients with physician referral service and appointment booking, prescription filing support, and other services to improve the overall patient experience.

    Is it expensive outsorce care management services?

    Outsourcing care management service involves investments that yield more significant ROI. By outsourcing your non-core medical services and customer support necessities, you will be able to reduce your overhead, administrative expenses, and patient, and patient dissatisfaction while also building a positive brand image.

    How does hospital care management benefit patients?

    Hospital care management benefits patients by ensuring coordinated care, enhancing communication among healthcare teams, promoting patient safety, facilitating smooth transitions of care, and providing continuity of care after discharge. These efforts improve patient outcomes and satisfaction.

    How do medication management services improve patient safety?

    Medication management services improve patient safety by reducing medication errors, ensuring accurate and appropriate medication use, monitoring for potential drug interactions or allergies, and promoting adherence to prescribed medications.

    What factors should be considered when choosing an outsourcing pharmacy support provider?

    When selecting an outsourcing pharmacy support provider, important factors to consider include their experience and expertise, reputation, compliance with regulations, security measures, technology infrastructure, scalability, cost-effectiveness, and the ability to customize services to meet specific needs.

    Why should I choose Fusion CX among other patient care management support providers?

    Fusion CX has been delivering top-notch customer support outsourcing for patients in the healthcare industry for over two decades. It has carved a name as one of the leading healthcare outsourcing companies in the world. Our centers across 27 locations in the United States, UK, Albania, Morocco, India, Philippines, Colombia, Canada, El Salvador, Jamaica, Thailand, Mexico, Kosovo, and Indonesia help you find the best nearshore healthcare BPM solutions. In addition, we are a HIPAA-compliant service provider and serve 24x7 to boost your customer satisfaction.