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Voice support
Professional voice programs for customer service, sales and retention.
Scalable, multilingual customer support from delivery centers across India, the Philippines, serving global brands across industries.
Fusion CX is a leading provider of contact center services in APAC, operating multiple delivery centers across South and Southeast Asia to support global brands across industries. We help organizations scale customer engagement, reduce operating costs and deliver consistent, high-quality experiences across voice and digital channels.
The Asia-Pacific region offers a powerful combination of multilingual talent, mature CX infrastructure and cost efficiency. Fusion CX leverages this advantage through strategically located contact centers that support diverse customer bases across time zones, without compromising service quality, compliance or brand experience.
Our APAC footprint spans India and the Philippines, so you can place each program where the language skills, time-zone coverage and cost profile fit best.
AI-enabled quality and performance management. Structured QA across voice and digital channels, real-time analytics and smart automation keep every APAC program compliant, consistent and measurable.
Most enterprises build a blended footprint rather than relying on one region. Here is where APAC fits.
| Dimension | APAC | LATAM nearshore | Onshore US |
|---|---|---|---|
| Strongest for | Scale, multilingual Asian CX, tech support and back office | Nearshore voice, bilingual EN/ES, peak overflow | Regulated, high-complexity domestic programs |
| Languages | English plus major Asian and regional languages | Bilingual English and Spanish | English, with Spanish options |
| Time-zone fit | APAC + 24/7 follow-the-sun | Real-time US/Canada coverage | Native US hours |
| Cost profile | Lowest overall cost-to-serve | Moderate | Highest |
Voice and non-voice programs, run with structured quality processes across every APAC center.
Professional voice programs for customer service, sales and retention.
Email, chat, messaging and back-office tasks handled with accuracy and speed.
Customer inquiries, service requests and order support handled with consistency.
Sales, follow-ups, surveys and proactive outreach programs.
Structured troubleshooting across products, platforms and devices.
Real-time chat support that resolves questions while customers are still engaged.
Compliant, empathetic collections programs that protect customer relationships.
Scheduling and appointment programs that reduce no-shows and fill calendars.
Monitoring across voice and digital channels to uphold standards and compliance.
Reliable call answering that ensures every customer reaches a live person.
APAC teams trained on the workflows, regulations and customer expectations of each sector we serve.
Secure, efficient support for banking, loans, insurance and financial products.
24/7 support for product questions, order tracking and returns.
Troubleshooting, billing assistance and subscription management that reduce churn.
Bookings, inquiries and cancellations for airlines, OTAs, car rental and hotels.
HIPAA-compliant patient engagement, scheduling and claims support.
Technical support, customer service and lead generation for fast-growing tech firms.
Billing queries and service changes that keep essential services running.
Inquiries, order processing and after-sales service for contractors and homeowners.
A vast talent pool, multilingual reach and strong cost efficiency make APAC a top BPO destination for businesses worldwide.
A large, young talent pool trained into skilled CX professionals for your programs.
Native-language engagement that helps brands penetrate APAC markets and build loyalty.
Rapid scaling that cuts wait times, reduces AHT and improves customer experience.
Lower setup and maintenance costs for industry-specific infrastructure and technology.
Lower infrastructure, labor and operating costs that reduce your outsourcing spend.
Multiple APAC time zones that support 24/7 follow-the-sun delivery.
Experienced talent, AI-powered technology and industry expertise delivered from four APAC countries.
Voice, email, chat, social media and messaging in one framework.
Delivery centers in India and the Philippines.
AI-driven automation, real-time analytics and speech insights across programs.
Actionable insight into customer behavior, product performance and workflows.
28+ international and regional languages from APAC delivery teams.
Rapid ramp-ups that match seasonal peaks and business growth.
Distributed operations across countries for uninterrupted service.
Share your volumes, channels and languages. We’ll design a program across our APAC centers and respond within one business day.
Guides for leaders evaluating contact center outsourcing across Asia-Pacific.
What buyers ask before outsourcing to Asia-Pacific.
The Asia-Pacific region combines a vast, trainable talent pool, multilingual capability, mature CX infrastructure and lower operating costs. Together these let brands scale support and reduce cost-to-serve without compromising quality.
Fusion CX operates delivery centers in India and the Philippines, giving you options for language coverage, time-zone fit and business continuity.
We provide voice and non-voice support, inbound and outbound programs, technical support, live chat, debt collection, appointment setting, quality assurance and answering services.
Yes. Our APAC teams deliver customer communications in 28+ international and regional languages, helping brands engage customers in their native language.
Structured QA across voice and digital channels, AI-driven analytics and processes aligned with PCI DSS, SOC 2, ISO and HIPAA keep every program consistent and secure.
