Latest from Fusion CX
Agent Retention in Contact Centers: Strategies to Keep Your Team Engaged
High turnover rates are a persistent challenge in contact centers.…
3 B2B Telemarketing Aspects That Hits Potential Leads Bang On Target
B2B telemarketing isn’t just dialing numbers—it’s cracking the code to…
Is Your Outsourcing Partner Meeting Out The Business Goals?
Outsourcing can be a powerful strategy to drive efficiency and…
Top 5 Contact Center Trends To Follow In the Upcoming Months
In a recent survey on the upcoming communication channel for…
How IVR Boosts Customer Loyalty in Call Centers – Fusion CX Leads the Way
Customer loyalty—trust and commitment to a brand—is gold for any…
Call Center Customer Satisfaction – Top 3 Practices Customers Prefer
Customers are the heartbeat of any business, and keeping them…
Can Innovative Contact Center Technologies Boost Up the Key Performance Indicators (KPI)?
Contact centers invest millions annually in advanced technologies with the…
5 Obstacles Hurting Call Center Customer Experience
Call volumes keep climbing—up 20% yearly—driven by mobile users and…
5 Tips for Cost-Effective Call Center Outsourcing Solutions
Entrepreneurs live by “cut corners” and “boost the bottom line,”…
Why Outsourcing Customer Support Builds Loyalty
Surveys reveal a harsh truth: 3% of customers abandon brands they…
Agent Training – The Key to Call Center Success
In the fast-paced world of customer service, there’s no better…
Will Measuring Sales Leads Affect the Changing Strategies of Lead Generation?
In today’s competitive business landscape, generating high-quality sales leads is…
