ENERGY

ENERGY

SMART CX SOLUTIONS FOR THE ENERGY INDUSTRY

Powering New Possibilities Through Superior Customer Engagements with Positive Customer Support Management for Energy Companies

Fusion CX helps energy and utility companies build efficient and sustainable customer engagement practices to boost customer satisfaction, build trust and loyalty, and increase retention for improved revenue. Our CX management for energy service providers goes well beyond simple planning and executions, delivering true industry-specific expertise and end-to-end managed services.

Fusion CX’s customer-centric solutions will help your energy business power consumer experiences and deliver enhanced business services through customized solutions that cater to your unique requirements. Our customer engagement technologies are designed to ensure superior and satisfactory communication between clients and their customers, facilitating sustainable relationships between service providers and consumers.

Fusion CX Helps Clients Realize Their Goals Through Satisfactory And Sustainable Customer Engagements

At Fusion CX, our customer support outsourcing for the energy industry is curated to complement your operational infrastructure and deliver comprehensive solutions to consumers. While you focus on delivering clean and environment-friendly energy to your customers, we focus on delivering satisfactory engagements that will help them have incredible experiences during their association with your brand.

From strategizing to execution, from simple inquiries and consulting to escalations and complaints management, our CX solutions for the energy industry do it all, delivering personalized solutions along the way

SERVICE OFFERING

Inquiry Handling

From general inquiries about services and packages to targeted inquiries about specific aspects of your energy service deliveries for consumers, we will handle all kinds of incoming customer communications. Your consumers will get accurate answers that will help them make the best decisions for themselves and choose the ideal energy services for their requirements.

Customer Outreach

Our exclusive customer outreach practices will help your customer acquisition by reaching targeted customers and bringing them over to your energy brand from competitors. Through targeted efforts, we identify conversion-ready customers and help you win new customers with customer-centric solutions.

Service Requests & Dispatch

Choosing Fusion CX as your preferred partner for outsourcing customer service for energy companies will help you manage service requests seamlessly and conveniently. We will effectively communicate between your customers and engineers to ensure on-time servicing and resolutions.

Billing Assistance

Fusion CX’s customer-centric engagements ensure that your customers are able to enjoy billing assistance of the best kind, finding customized solutions to their billing concerns, subscription requirements, and other discrepancies with their energy expenses.

THE FUSION CX-FACTOR

Certified
Tech Support

PCI-DSS
Certified

40+
Language
Support

Ensured Business
Continuity

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    FAQs

     

    FAQs

    What kind of customer experience management for energy can be outsourced?

    Energy providers routinely opt for customer support outsourcing for energy services providers, including sales support, inbound customer service, emergency support during weather catastrophes and outages, account receivable management and collections, and omnichannel customer engagement.

    How does customer service outsourcing for the energy industry help customers?

    Expert energy BPM service providers offer 24-hour live customer support and manage multichannel communication. Customer support outsourcing for energy services provider helps customers by providing on-time and accurate answers to their queries, scheduling appointments for technician visits, and triaging and troubleshooting problems with customized scripting.

    Is it expensive to outsource customer experience management?

    Energy customer experience management services are cost-efficient. Customer services outsourcing for the energy industry comes with flexible pricing. Whether you are a large commercial company or a start-up, you can choose from a host of pricing plans.

    Why should I outsource our energy services to Fusion CX?

    Fusion CX provides global-standard BPM services from 27 locations in 14 countries. We are a leading name in customer services outsourcing for the energy industry domain. With our custom, scalable customer service, customer experience, and other customer engagement solutions. Energy and Utility companies can streamline business outcomes.