At Fusion CX, we provide robust collections and recovery solutions tailored for the payments sector, including credit cards, Buy Now Pay Later (BNPL) and more. Our comprehensive services cover first-party collections, delivering efficient debt recovery while maintaining positive customer relationships.
Acting as an extension of your firm, our teams collect in your brand voice and engage customers early in the delinquency cycle with solutions and payment plans that fit their circumstances. Skilled negotiators work toward amicable resolutions, and consumer counseling helps customers understand their finances and make informed repayment decisions.
Every program is built to comply with regulatory standards. Omnichannel communications, AI-powered collections that identify optimal contact times and automated workflow management then help you improve recovery rates while reducing operational costs.
First-party collections for card issuers, BNPL providers and payment companies, run in your brand voice.
Collections managed in your brand voice as an extension of your firm, meeting regulatory standards while maintaining customer goodwill.
Early engagement in the delinquency cycle, offering solutions and payment plans that encourage timely payments and reduce delinquency rates.
Skilled negotiators use soft negotiation to resolve outstanding balances amicably, protecting relationships and encouraging future compliance.
Financial guidance that helps customers understand their situation and make informed repayment decisions, building trust and positive payment behaviors.
A unified experience across phone, SMS, email, chat and portals, reaching customers on preferred platforms with context and history intact.
AI tools identify optimal contact times and suggest personalized approaches, increasing the likelihood of successful, well-timed collections conversations.
Automation streamlines account queues, payment reminders and follow-ups, reducing manual effort and errors across collections and recoveries.
Approved scripts, required disclosures and quality reviews on collections interactions, so practices stay consistent with regulatory standards and your policies.
Recovery improves when customers are treated as customers, not accounts. Our four-part approach is built on that.
Early, well-timed outreach through each customer's preferred channel, before small delinquencies grow, reducing roll rates and improving recovery outcomes.
Skilled negotiators handle first-party collections, offering payment plans and settlements within your policy to reach favorable, sustainable resolutions.
Consumer counseling helps customers facing hardship understand their options and navigate financial challenges, encouraging positive payment behaviors over time.
Every call and message is reviewed against disclosure, contact-frequency and complaint rules, with findings fed into weekly coaching and strategy updates.
Omind products sit inside every collections program, and people make every decision about a customer's payment arrangement.
Scores every collections call and message for required disclosures, tone and prohibited language, flagging risks for review before they become complaints.
Automated voice agents handle payment reminders, promise-to-pay confirmations and standard call workflows, passing hardship conversations to a trained negotiator.
Real-time accent harmonization and noise reduction keep balances, due dates and payment plan terms clear on every multilingual collections call.
The compliance controls, technology and reach a first-party collections program needs.
Card and account data protected by certified controls on every payment conversation.
First-party agents represent your brand, keeping tone, offers and escalations consistent with your policies.
Human negotiators supported by AI tools for contact timing, quality scoring and automated reminders.
Native-language collections that reach customers wherever they are, in the language they trust.
Trained technical teams keep dialers, payment portals and messaging channels running smoothly.
40+ delivery centers in 13 countries keep collections moving through outages and seasonal peaks.
Fraud, compliance monitoring and surge support Fusion CX has delivered for clients in regulated, high-volume sectors.
Tell us about your portfolio, delinquency stages and channels. A collections specialist will follow up with a scope, compliance plan and pricing.
Perspectives for payment and lending leaders on compliant, customer-centric recovery.
The questions card issuers, BNPL providers and payment companies ask us most often.
Fusion CX manages first-party collections as an extension of your firm. We use a customer-centric approach that maintains your brand voice and adheres to regulatory standards. We engage customers early in the delinquency cycle to offer solutions and payment plans, ensuring compliance and fostering positive customer relationships.
Fusion CX uses proactive engagement strategies to connect with customers early, reducing delinquency rates. Our AI-powered tools identify optimal contact times and suggest personalized approaches, increasing the likelihood of successful collections. Skilled negotiators use soft negotiation to reach amicable resolutions, maximizing recovery outcomes.
Fusion CX offers consumer counseling services that help customers understand their financial situations and make informed decisions about their debt repayments. This financial guidance fosters trust, encourages positive payment behaviors and supports customers in managing their debts responsibly.
Fusion CX uses automation technologies and AI-powered tools to streamline workflow management and enhance debt recovery. Our solutions include real-time accent harmonization and noise reduction for clearer calls, and automated voice agents for standardized call workflows, reducing manual effort and associated errors.
Fusion CX provides an omnichannel communication experience, ensuring consistency and quality across all customer touchpoints. We engage customers on their preferred platforms while maintaining context and history, creating a unified and effective communication strategy for collections and recoveries.
