Case Studies
Nationwide Scaling for a U.S. Home Renovation Leader
Discover how Fusion CX enabled a leading home remodeling company to scale nationwide, cutting agent costs by 45% while handling 400,000+ monthly transactions through a dual-site nearshore model.
Agile CX for a Premium Footwear Brand
See how Fusion CX helped a renowned U.S. footwear and accessories brand deliver premium digital support in a low-volume, high-expectation environment through smart scheduling, targeted hiring, and proactive engagement.
Transforming DME Call Center Workflows for Faster, Compliance-Ready Care
How Fusion CX helped a MedTech leader remove operational bottlenecks and accelerate patient care.
Fraud Prevention Excellence for a Leading E-Commerce Marketplace App
Discovered how we slashed losses by 50% for a top e-commerce platform with AI-driven detection, automation, and expert fraud prevention team.
Maximizing ROI During Seasonal Surges for A Leading Ecommerce Brand in the US
Discover how our custom BPO solutions transformed an eCommerce giant’s seasonal surges, maximizing ROI and enhancing customer experience.
Enhancing Conversion Rates & CSAT For A Retail Giant in The Wellness-Tech Space
Discover how our strategic partnership skyrocketed conversion rates and customer satisfaction for a leading wellness retail corporation.
Enabling Expansion for a Global Beauty Brand With Customer Support Solutions
Discover how our innovative solutions revolutionized customer support for a global beauty brand, driving expansion and slashing costs.
Simplifying Compliance Risk Monitoring Through Text Annotation
Fusion CX transformed compliance risk monitoring for a lending company, boosting efficiency through automation, enhancing governance, and correlating customer satisfaction with QA scores.
Streamlining Autonomous Shopping Through Data Annotation
Discover how Fusion CX's collaboration with an industry-leading provider of autonomous solutions assists them in addressing their challenges in enhancing customer convenience, scaling operational efficiency, and optimizing staff productivity.
Boosting Revenue for a Top Home Improvement Brand
Fusion CX’s customizable & scalable customer support solutions helped a leading Home Improvement & Wellness brand handle high volumes of incoming customer queries, ensuring superior CX management for increased customer retention and conversions for a significant boost in revenue.
Empowering a Leading Home Improvement Brand to Achieve Cost Reduction
Fusion CX collaborated with a prominent home improvement brand to effectively expand their service capabilities during periods of high demand, all while achieving substantial cost reductions. Furthermore, Fusion CX successfully aided the client in mitigating agent attrition, resulting in a…
Optimizing Efficiency and Productivity in the Radiology Sector
Discover how Fusion CX partnered with a renowned radiology network in Southern California to overcome operational challenges and enhance efficiency and productivity — by addressing ....
