Accurate product selection inside stores was proving difficult, allocating customer credits from video monitoring was complex, and technical glitches such as failed invoices hurt efficiency and reputation.
Selecting the right products in-store.
Video-based credits needed expertise.
Systems and invoices not working as expected.
Internal teams stretched by back-office work.
Fusion CX developed a comprehensive strategy to address the challenges and meet the client's requirements.
Multiple global locations resolving issues promptly.
Swift ticket handling for faster resolution.
Continuous analysis and adjustment of operations.
Freeing client staff to focus on core tasks.
Within 18 months, the team grew from a minimal headcount to 300 personnel and achieved a quality assurance accuracy score of over 98%.
75% of cases were resolved within 10 minutes of arrival, and average handling time fell 25%, improving operational efficiency and the overall customer experience.
Human-in-the-loop annotation keeps AI-powered stores accurate as they scale.
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