Case Studies
Hibbett Sports – Sustaining CX Excellence in a Low Volume Environment with Lean Chat & Email Support
Fusion CX helped a national sporting goods retailer maintain high-quality…
Crafting Holiday-Ready Customer Care with a Lean, Surge-Capable Operating Model
Fusion CX helped a specialty home décor retailer build a…
Elevating White-Glove Concierge for a Private Aviation Leader
Fusion CX partnered with a premier U.S. private aviation membership…
Assisting a Pharmacy Leader Scale Prescription Fulfillment and Revenue
Fusion CX worked with a premier compounding and mail-order pharmacy…
How Culturally Aligned CX Drove Medicare Member Engagement
Fusion CX helped a Medicare Advantage plan serving Asian American…
Scaling Customer Support for a Fast-Growing MVNO
Discover how Fusion CX reduced resolution times by 83%, lifted…
Unlocking Advanced Analytical Support for an MVNO
Discover how Fusion CX empowered an established MVNO with real-time…
Driving Operational Excellence for a New MVNO
Discover how Fusion CX helped a newly launched MVNO achieve…
Surge-Ready CX for a Global Luxury Beauty Brand
Discover how Fusion CX helped a prestige beauty leader flex…
Accelerating EEG Support for Higher Quality and Faster Revenue
Discover how Fusion CX enabled a leading U.S. EEG provider…
Nationwide Scaling for a U.S. Home Renovation Leader
Discover how Fusion CX enabled a leading home remodeling company…
Agile CX for a Premium Footwear Brand
See how Fusion CX helped a renowned U.S. footwear and…
