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When Is the Right Time for Outsourcing Your Call Center? Best Practices to Guide Your Decision thumbnail

When Is the Right Time for Outsourcing Your Call Center? Best Practices to Guide Your Decision

Outsourcing your call center can be a transformative decision for…

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Importance of Prompt Answering Service For Small Businesses thumbnail

Importance of Prompt Answering Service For Small Businesses

In today’s fast-paced business world, small businesses are constantly juggling…

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Voice-Enabled vs. DTMF-Based IVR: Choosing the Right System for Your Call Center in 2025 thumbnail

Voice-Enabled vs. DTMF-Based IVR: Choosing the Right System for Your Call Center in 2025

In today’s rapidly evolving customer service landscape, Interactive Voice Response…

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Role of Healthcare Call Centers in Managing Medical Emergencies thumbnail

Role of Healthcare Call Centers in Managing Medical Emergencies

In the high-stakes world of healthcare, emergencies can happen at…

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Why is Telemarketing Outsourcing to India so Alluring? thumbnail

Why is Telemarketing Outsourcing to India so Alluring?

As businesses globally strive to maximize efficiency and reduce costs,…

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Supercharge Your Appointment Setting with Call Center Outsourcing thumbnail

Supercharge Your Appointment Setting with Call Center Outsourcing

Every minute your highest-paid sales reps spend searching for contact…

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O’Currance TeleServices Inc. Receives the Privilege to Attend DMA Event thumbnail

O’Currance TeleServices Inc. Receives the Privilege to Attend DMA Event

O’Currance Teleservices Inc., a part of Fusion BPO Company, had…

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Fusion BPO Services Continues to Meet PCI Standards for the Second Year in a Row thumbnail

Fusion BPO Services Continues to Meet PCI Standards for the Second Year in a Row

Fusion BPO Services has achieved PCI DSS version 2.0 certification…

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Centennial Marketing Group Obtains PCI Data Security Standards Certification thumbnail

Centennial Marketing Group Obtains PCI Data Security Standards Certification

Montreal, June 22nd, 2011 – Fusion BPO Services Inc, a…