Latest from Fusion CX
Fusion BPO Services achieves PCI Certification and Compliance version 3.0 for four of its centers
May 1 2015 – The management of Fusion BPO Services…
Want Better Quality? Start By Keeping Your Customers Happy!
In the world of call centers, customer satisfaction is considered…
3 Ways to Reduce Call Abandonment Rates in a Call Center
In today’s fast-paced world, customers expect instant answers. But call…
How a Congenial Work Culture Fuels the Growth of Manila’s BPO Industries
Manila’s BPO industry thrives, and Fusion CX knows why. A…
Find The Right Customer Support Channel For Your Customer Base
In today’s fast-paced, customer-centric world, providing exceptional support is no…
Call Center Gamification: Boosting Engagement and Performance
In the fast-paced world of call centers, particularly Business Process…
Call Center Outsourcing Trends: Six Predictions for 2015 and Beyond
In 2015, businesses encountered a growing challenge: meeting the ever-increasing…
Fusion included among the Best Outsourcing Service Providers in IAOP’s Global Outsourcing 100 List.
Montreal, Canada, Fusion BPO Services is proud to announce that…
5 Ways a Call Center Can Benefit Using Virtual Queuing
Let’s face it—waiting on hold is about as fun as…
7 Ways a Customer Service Representative Can Deal with an Irate Customer
Let’s start with a simple truth: You can’t make everyone…
5 New Trends That Are Changing The Face Of Call Center Industry In 2015
Call center outsourcing trends are evolving fast, and at Fusion…
The Ten C’s of Employee Engagement in Call Centers
Picture this: A call center manager is asked, “How many…
