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What Skills Does a Call Center Agent Need to Succeed? thumbnail

What Skills Does a Call Center Agent Need to Succeed?

At Fusion CX, we know that your call center agents…

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Can Contact Centers Eliminate Call Holding Time in the Age of Multi-Channel Communication? thumbnail

Can Contact Centers Eliminate Call Holding Time in the Age of Multi-Channel Communication?

For decades, the tinny, repetitive loop of hold music has…

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5 Proven Strategies to Boost Customer Loyalty in the CPG Industry thumbnail

5 Proven Strategies to Boost Customer Loyalty in the CPG Industry

Loyal customers aren’t just repeat buyers; they’re brand advocates, free…

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Leadership Perspective: Building Fusion CX Operations in El Salvador thumbnail

Leadership Perspective: Building Fusion CX Operations in El Salvador

In 2014, my partner Pankaj and I saw an incredible…

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How Can Seasonal Businesses Benefit from an Answering Service? thumbnail

How Can Seasonal Businesses Benefit from an Answering Service?

Is it back-to-school season already? For many seasonal business owners,…

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Turn Every Voyage into a Wow: 5 Ways Personalized Communication Creates Unforgettable Cruise Journeys thumbnail

Turn Every Voyage into a Wow: 5 Ways Personalized Communication Creates Unforgettable Cruise Journeys

Let’s face it: The cruise industry is booming, but it’s…

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Why Outsourced Accounting Services Are a Game-Changer for Businesses | Fusion CX thumbnail

Why Outsourced Accounting Services Are a Game-Changer for Businesses | Fusion CX

Let’s face it—running a business is like juggling flaming torches…

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Tax Season Surge: How Electronics Retailers Can Capitalize on Increased Demand thumbnail

Tax Season Surge: How Electronics Retailers Can Capitalize on Increased Demand

“April isn’t just about tax returns—it’s about big-ticket purchases and…

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Optimizing DME Order Management: The Case for Strategic Outsourcing thumbnail

Optimizing DME Order Management: The Case for Strategic Outsourcing

Durable Medical Equipment (DME) is a critical component of healthcare…

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How Apparel Brands Can Drive Sales Success This Wedding Season thumbnail

How Apparel Brands Can Drive Sales Success This Wedding Season

When it comes to the wedding season, retail businesses in…

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Offshore Call Centers for Small Businesses -Strategies for Success thumbnail

Offshore Call Centers for Small Businesses -Strategies for Success

Running a small business means wearing multiple hats. One minute…

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Navigating the New Financial Frontier: Fusion CX’s Early-Stage Collections Strategies for 2025 thumbnail

Navigating the New Financial Frontier: Fusion CX’s Early-Stage Collections Strategies for 2025

The financial landscape of 2025 is evolving at an unprecedented…