Latest from Fusion CX
From Booking to Goodbye: How DMCs Can Deliver VIP Travel Experiences at Scale
Imagine this: A traveler books a luxury tour to Bali,…
How Business Process Outsourcing in Jamaica is Revolutionizing Customer Support
Jamaica has emerged as one of the top destinations for…
Omnichannel Member Support: Meeting Members Where They Are
In an experience-driven healthcare economy, how you support members matters…
How Multilingual Customer Support Drives Global Growth for OTAs?
In today’s globalized travel landscape, Online Travel Agencies (OTAs) cater…
How Call Centers Help CPG Brands Navigate Product Recalls Without Losing Consumer Trust
When consumer packaged goods (CPG) companies face product recalls, the…
Enhancing Customer Loyalty in Key Industries with German-Speaking Call Center
Imagine a customer in Munich, frustrated with a billing issue.…
First-Party Collections in eCommerce: When CX Meets AR
In this fast-paced world of eCommerce, customer expectations are sky-high,…
Mastering the Consumer Loan Lifecycle: From Origination to First-Party Collections
Why First-Party Collections and Proactive AR Are the Secret Weapons…
The Importance of Cultural Relevance in Portuguese Call Centers
In today’s globally interconnected economy, offering multilingual customer support is…
Why Summer Is the Best Time to Outsource Your Home Improvement Call Center
Summer isn’t just about sunshine and backyard barbecues—it’s also the…
Why Effective AR and Denial Management Should Precede Collections in Healthcare
In healthcare, collections are often viewed as the final step…
Measuring First-Party Collections Call Center Effectiveness
The first-party collections call center is becoming a cornerstone of…
