Customer Engagement

Customer Engagement

ENGAGEMENT POWERED WITH
HUMAN CONNECT

Strengthen Your Relationship With Your Customers By Partnering With Customer Engagement Services Outsourcing

With 30+ years of experience as a 24/7 customer engagement services provider and a deep understanding of the consumer lifecycle, we help you deliver an excellent customer experience (CX) at each touchpoint of a customer’s journey. Our customer engagement call center services help you boost the CSAT score, customer experience, and consumer loyalty through the power of human connect.

Customer Service

Tech Support

Live Chat

Social Media

Email

24/7  Customer Engagement Services Provider – Fusion CX

CUSTOMER SERVICE

We help you streamline your customer service by making it simpler, faster, and cost-effective. As a 24/7 customer engagement services provider, we have the experience, expertise, technology, infrastructure, and resources to deliver superior customer service and appointment setting services across all communication channels. Our team of customer service experts can handle customer service through multiple support channels in over 40 languages.

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24/7 Tech Support Services - Fusion CX

TECH SUPPORT

Our team of certified engineers and tech support experts helps you deliver high-quality tech support to your customers. Our multilingual and multichannel L0, L1, and L2 tech support aim to resolve your customers' queries and tech-related issues while focusing on first-contact-resolution (FCR).

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Live Chat Support Services - BPO Chat Process

Live Chat

Live chat is an essential channel to deliver a high-quality digital customer experience. The cost-effective call center solution can deliver customer support in real-time, resulting in better customer engagement and customer satisfaction. A 24/7 customer engagement services provider, we can integrate our live chat solution seamlessly into your customer engagement strategy to deliver better CX.

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Social Customer Service - Social Media Lead Generation

SOCIAL MEDIA

Social media customer engagement is an essential aspect of boosting customer experience. We help you deliver prompt and effective customer support via all leading social media channels, engage your social media audience, generate quality leads and build a digital presence.

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Outsource Email Support Services

EMAIL

Our email support solutions can enhance your customer service process by providing your customers with prompt and accurate customer support via email. Our 24/7 multilingual email support service reduces the pressure on voice channels, helps your customers get detailed solutions to their problems, and boosts customer experience - the cost-effective way.

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THE FUSION CX-FACTOR

Multichannel &
Multilingual

Quality
Assurance

Report and
Analysis

FROM THE BLOG

The Call Center Industry in Albania: A Rising Star for Fusion CX

In recent years, the call center industry in Albania has been gaining significant traction, positioning itself as a prime destination for outsourcing services. This burgeoning sector is fueled by a multilingual workforce, competitive pricing, and a strategic European location. At Fusion CX, we recognize the immense potential of Albania’s call center industry, offering premium services […]

Elevating CX in BPOs: The Power of Scripts and Voice AI

Customer experience (CX) is the heart of Business Process Outsourcing (BPO). In this dynamic arena, scripts are the unsung heroes that enable agents to deliver consistent, accurate, and empathetic service. However, the landscape is rapidly changing with the rise of advanced technologies like MindVoice, which harness AI and large language models (LLMs) to transform customer […]

Fusion CX and BFSI Data Protection

In today’s digital landscape, the secure flow of financial data is the lifeblood of the Banking, Financial Services, and Insurance (BFSI) sector. BFSI data protection is paramount, and Fusion CX plays a crucial role in safeguarding this sensitive information by implementing robust security frameworks. This blog explores Fusion CX’s comprehensive approach to mitigating risks and […]

Call Centers Get Charged Up: How U.S. Utilities Can Win With the Latest Trends

Let’s face it: calling the utility company isn’t exactly known for being a delightful experience. A recent study by Helpscout found that 72% of U.S. utility customers reported experiencing frustration when dealing with call centers due to long wait times, repetitive questions, and a lack of personalization. Moreover, 67% of customers end a call in […]

Elevating E-Commerce CX: Best Practices for Exceptional Customer Service

The e-commerce sector has experienced unprecedented growth, with online retail sales projected to hit $5.4 trillion globally by 2025. As digital shopping becomes more ingrained in our daily lives, e-commerce companies face the challenge of not just attracting customers but retaining them through exceptional customer experiences (CX). Here’s how your business can differentiate itself and […]

Engaging Generation Z: Strategies to improve CX

The shift towards digital commerce has been monumental, with the rise of Generation Z as a pivotal consumer force. This demographic will reshape the retail landscape with its substantial purchasing power and distinct preferences. As they become the primary consumer base, understanding and tailoring experiences to their needs isn’t just beneficial—it’s essential. Studies show that […]

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    FAQ's

    FAQ's

    How will my project be handled if I outsource to Fusion CX?

    As a 24/7 customer engagement services provider, we have the latest and the most advanced tools, technology, and processes. Once you choose us as your outsourcing partner, we will allot a dedicated project manager who will be in constant contact with you. We will also hire the right team for your process and train them to meet your outsourcing requirements. We will keep you informed about the progress of your processes through detailed and timely reporting.

    Are your services cost-effective?

    Yes, we are committed to providing quality service to our clients at a reasonable price. You can always ask for a quote for detailed pricing from us – your 24/7 customer engagement services provider.

    Do you have the adequate infrastructure and technology to support my business processes?

    Fusion CX is a leading 24/7 customer engagement services provider with 30+ offices in 15 countries across the globe. We have the latest tool, technology, and infrastructure along with a global talent pool to ensure high-quality services to all our clients.

    I want to outsource my services to Fusion CX. What should I do?

    Once you've decided to outsource your services to Fusion CX, you can simply fill out the inquiry form by clicking the 'Get A Quote' button at the top right corner of the webpage. We will get back to you as soon as we receive your request.