Welcome to Fusion CX EMEA

Welcome to Fusion CX EMEA

Boost Your Bottomline with Right-Shoring Customer Support Outsourcing in Europe, the Middle East, & Asia

The customer experience management market in the EMEA region grows rapidly. More companies now choose onshore and nearshore outsourcing. European and Middle Eastern businesses increasingly outsource non-core operations and customer communications to local contact centers.

Recent reports highlight strong growth. The European BPO market is expected to reach USD 22.55 billion by 2024. The Middle East BPO market will hit USD 5.89 billion in the same year. Europe's BPO sector is projected to grow at a 7.6% CAGR from 2022 to 2029.

These figures prove EMEA's rising popularity as an outsourcing destination. Companies from nearby regions and worldwide turn to it. Contact centers in Europe serve diverse customers with tech-driven CX solutions. They also provide clear cost advantages.

Fusion CX leads as a fast-growing provider in Europe and the Middle East. Our state-of-the-art call centers in Morocco, Albania, and Kosovo deliver exceptional right-shoring solutions. These locations tap into rich talent pools from Africa and the Balkans.

We combine cutting-edge technology with skilled human interaction to serve large multilingual customer bases. You gain superior customer loyalty, better experiences, and higher revenue.

Choose Fusion CX for seamless EMEA outsourcing. Benefit from cultural alignment, multiple languages, and innovative CX delivery.

LANGUAGES SUPPORTED

Our Locations in the EMEA Region

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    WHY CHOOSE EMEA REGION

    Skilled Labor

    The EMEA region is home to a growing population of skilled specialists that outsourcing providers can easily employ and train. Hence, only talented, skilled, and professional experts handle your customer engagements.

    Language Compatibility

    Most European people have a high proficiency rate in both written and spoken English, which enables effective communication and efficient partnerships, eliminating misunderstandings due to language barriers.

    Surging Labour Market

    Central and Eastern European job markets have been witnessing an ever-increasing availability of talented professionals for BPO companies, thereby creating a surging labor market and reducing overhead costs.

    Innovation

    Large labor markets and talented resources have caused the region to become highly innovative. Our contact center in Middle East Asia utilizes these talents to provide innovative and personalized solutions to your business.

    Cost Efficiency

    The main aim of outsourcing customer support responsibilities is to reduce operating costs without compromising the quality of service deliveries. Our cost-efficient solutions will help you improve outcomes for better productivity.