Apparel and Fashion
Apparel brands face the highest return rates in retail — up to 40% — alongside constant queries around sizing, order tracking, and loyalty programs. Our apparel customer service and customer support teams handle apparel return support services, fashion order tracking assistance, fashion customer care outsourcing, and pre-purchase queries. We provide specialist customer support for apparel companies, trained on your brand voice, policies, and customer tiers from day one.
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Beauty and Cosmetics
In beauty, every interaction shapes whether a customer reorders or churns. Our beauty product customer service teams provide 24/7 support for beauty and wellness retailers — covering order tracking for beauty products, loyalty program support for beauty brands, and returns and refund processing for cosmetics. We deliver specialist BPO services for skincare and makeup brands with agents trained on brand language, ingredient literacy, and customer support for cosmetics companies at scale.
Explore beauty and cosmetics customer service →Consumer Electronics & Appliances
Electronics support demands technical knowledge generic retail agents cannot provide. Our consumer electronics customer service teams deliver BPO services for consumer electronics and appliances — covering setup support, warranty queries, outsourced appliance support, appliance customer support escalations, and technical troubleshooting. Agents are trained on product-level specs and fault trees for the categories you sell, and we handle returns processing for electronics with the specific logistics requirements it demands.
Explore electronics and appliance customer service →Consumer Packaged Goods (CPG)
CPG brands need outsourcing partners who understand rapid product cycles, promotions, and compliance requirements. Our CPG call center services handle consumer enquiries, recall communications, and retailer support across household, personal care, and food and beverage categories. Whether you need a call center for CPG companies managing high-volume inbound or a consumer packaged goods call center supporting multi-channel interactions, our BPO for consumer packaged goods delivers multilingual coverage across regional markets.
Explore CPG customer service outsourcing →Nutritional Supplements & Wellness
Supplements brands operate where health, subscription, and compliance intersect — making every support interaction high-stakes. Our nutritional supplements call center teams handle subscription management, product usage queries, returns and refund processing, and regulatory compliance communications. Agents communicate accurately within health product claim boundaries while maintaining a brand-aligned experience. We also support proactive retention outreach for supplement subscription brands facing high-volume cancellation and billing contacts.
Explore nutritional supplements customer service →Ecommerce and Marketplace
Ecommerce brands need support teams that understand platform SLA requirements, seller performance metrics, and the speed expectations of digital-first buyers. Our ecommerce customer care teams handle order tracking, dispute resolution, seller onboarding, ecommerce fraud prevention, and retail order processing services — across DTC and marketplace channels within platform SLA windows. We support both buyer-facing and seller-facing ecommerce customer service operations to protect your seller ratings and trust scores.
Explore ecommerce customer care →Home and Furniture Retail
Home and furniture retail involves high-value purchases with complex post-sale support needs — assembly queries, delivery coordination, damage claims, and warranty support. Our home improvement retail support teams handle all of this for both physical retailers and DTC furniture and home goods brands. We adapt to the specific logistics and product knowledge requirements of large-format items, ensuring customers receive knowledgeable, patient support at every stage after purchase.
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Fusion CX Helped a Global Beauty Brand Expand into New Markets
Fusion CX Drove 80% Sales Conversion Rate for a Leading Wellness Retail Brand
Fusion CX Delivered 10x Scalability for a Vermont-Based Ecommerce Brand Across Peak Seasons
Fusion CX Enabled Nationwide Expansion for a U.S. Home Renovation Leader
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