PAYMENTS

PAYMENTS

Our CX Services for Payments

Payments Solutions with Fusion CX: Comprehensive Card Services and Beyond

Enhance your payment processing operations with FusionCX's full-spectrum services. Our payments solutions cover everything from customer service to fraud management, ensuring secure and efficient payment processing and exceptional customer experiences.

 

OUR CARD SERVICES

Inbound & Outbound Customer Service

  • Handling of Customer Queries: Our representatives manage inbound and outbound customer queries, providing timely and accurate responses to ensure customer satisfaction.
  • Order Management: We oversee the entire order lifecycle, ensuring accurate processing and fulfillment.
  • Account Management: Our payments solutions services include comprehensive account management and keeping customer accounts up-to-date and secure.

Fraud Claims Handling

  • Provisional Credits and Investigations: We efficiently handle fraud claims, including provisional credits, credit bureau reporting, and thorough investigations.
  • Identity Fraud: Our team addresses identity fraud issues, safeguarding customer information and restoring account integrity.
  • Transaction Fraud: We manage transaction fraud cases, ensuring swift resolution and minimal customer disruption.
  • Purchase Disputes: Our experts handle purchase disputes, working closely with customers and merchants to resolve issues amicably.

Collections and Recoveries

  • 1st Party Collections: Acting as an extension of your firm, we manage first-party collections, maintaining your brand voice and adhering to regulatory standards.

Merchant Services

  • Escalations and Help Desk: We provide dedicated support for merchant services, handle escalations, and offer help desk assistance to resolve issues efficiently.
  • QA Monitoring: Our quality assurance monitoring ensures all interactions and processes meet high standards of accuracy and compliance of payments solutions.

THE FUSION CX-FACTOR

Certified
Tech Support

PCI-DSS
Certified

40+
Language
Support

Ensured Business
Continuity

AI-powered
man-machine solutions

 

FEATURES

Omni-Channel Communications

Provide a seamless communication experience across all customer touchpoints. Our omnichannel approach ensures consistency and quality, enabling engagement with clients on their preferred platforms.

AI-Powered Fraud Detection

Utilize artificial intelligence to detect and prevent fraudulent activities, ensuring secure transactions and protecting customer data.

Domain Expertise in Payments

With years of experience as a leading BPO services provider, Fusion CX has developed deep expertise in the payments industry. We understand the unique challenges of payment processing, from handling sensitive customer data to managing compliance with stringent regulations. This domain knowledge allows us to design and implement solutions that address these specific challenges, providing you with a competitive edge in the market.

Automated Document Management

Implement state-of-the-art automation technologies to manage documents efficiently, reducing human intervention and associated errors.

Generative AI-Based Solutions

Leverage the power of generative AI through our inbound voice bots, chatbots, and agent co-pilots. These AI tools enhance customer interactions by providing instant responses and assisting human agents with real-time suggestions, ensuring faster and more accurate service. Our solutions, including MindVoice and MindSpeech, streamline communication and improve efficiency.

 

HOW WE WORK

Engage Customers Effectively

We connect with customers using personalized and refined strategies, ensuring high engagement and satisfaction across all touchpoints.

Verify Transactions Thoroughly

Our robust validation system ensures the accuracy and integrity of transactions, safeguarding against fraud and errors.

Service Customers Efficiently

We deliver exceptional customer service across all channels, ensuring prompt and effective resolution of queries and issues.

Collect Payments Strategically

Our expert strategies in first-party collections ensure compliance and maintain customer relationships while effectively managing outstanding payments.

 

KEY BENEFITS

  • Enhanced Operational Efficiency: Streamline your workflow from order management to customer service, reducing time and cost while increasing throughput.
  • Reduced Customer Onboarding Time: Cut customer onboarding time by 40%.
  • Cost Savings: Cut operational costs by up to 40% with global delivery and right-shoring.
  • Robust Compliance Framework: Stay compliant with evolving regulations through proactive compliance updates and auditing mechanisms.
  • Superior Customer Outcomes: Deliver better financial outcomes through strategic fraud management and efficient servicing processes, enhancing customer trust and satisfaction.

 

GET IN TOUCH

At Fusion CX, we are dedicated to transforming your payment processing operations with cutting-edge technology and expert strategies. Contact Us Today to learn more about how we can help you achieve your business goals.


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    FAQs

     

    FAQs

    How can Fusion CX improve my payment processing operations?

    Fusion CX offers comprehensive payment processing services, including inbound and outbound customer service, fraud claims handling, collections, and merchant services. Our solutions ensure secure and efficient transactions, enhancing overall customer satisfaction.

    What specific customer service solutions does Fusion CX provide for payment processing?

    We manage inbound and outbound customer queries as well as order and account management. Our representatives provide timely and accurate responses, ensuring customer satisfaction and efficient resolution of inquiries.

    How does Fusion CX handle fraud claims and prevention in payment processing?

    Fusion CX utilizes AI-powered fraud detection to identify and prevent fraudulent activities. We handle fraud claims efficiently, including provisional credits, identity fraud, transaction fraud, and purchase disputes, ensuring swift resolution and minimal customer disruption.

    How does Fusion CX support embedded payments?

    Fusion CX integrates seamlessly with embedded payment systems, providing comprehensive support for transaction processing, fraud detection, and customer service. Our expertise ensures secure and efficient payment handling within your platform, enhancing the user experience.

    What are Fusion CX's capabilities in managing collections and recoveries?

    We offer first-party collections, acting as an extension of your firm while maintaining your brand voice and adhering to regulatory standards. Our strategic collections approach ensures compliance and maintains positive customer relationships.