Enhance your payment processing operations with Fusion CX's full-spectrum services. Cardholders expect instant answers about transactions, merchants expect their terminals and settlements to work, and regulators expect every dispute and collection to follow the rules. We bring these operations together under one payments program.
Our payments solutions cover everything from inbound and outbound customer service to fraud claims handling, collections and recoveries and merchant services, ensuring secure, efficient payment processing and exceptional customer experiences for card issuers, processors and payment providers.
Every program runs on omnichannel communications and multilingual teams, supported by AI-powered fraud detection, automated document management and generative AI tools, including MindVoice and MindSpeech, that help agents respond faster and more accurately.
Four specialist teams, one secure operation, covering cardholders, disputes, recoveries and merchants.
Timely, accurate handling of customer queries, plus end-to-end order management and account management that keeps cardholder accounts current and secure.
Provisional credits, credit bureau reporting and investigations, with dedicated handling for identity fraud, transaction fraud and purchase disputes.
First-party collections run as an extension of your firm, keeping your brand voice and adhering to regulatory standards on every contact.
Dedicated merchant help desk and escalation support, backed by quality assurance monitoring that keeps every interaction accurate and compliant.
Each stage hands clean data to the next, so fraud is caught early and customers are never passed between disconnected teams.
We connect with cardholders using personalized, refined strategies that keep engagement and satisfaction high across every touchpoint and channel.
A robust validation process checks the accuracy and integrity of transactions, safeguarding customers and your portfolio against fraud and errors.
Agents resolve account, order and dispute queries promptly on every channel, with clear escalation paths for complex or high-value cases.
Compliant first-party collections strategies, delivered in your brand voice, recover outstanding balances while protecting the customer relationships your business depends on.
Omind AI products work inside every payments program, while trained specialists decide every credit, chargeback and recovery.
Analyzes fraud, dispute and service conversations to reveal emerging scam patterns, merchant hot spots and the reasons cardholders call.
Checks every fraud claim and dispute interaction for authentication, provisional credit steps and required disclosures, routing gaps into coaching fast.
GenAI voice agents give dispute status, card replacement and payment confirmation updates 24/7, handing suspected fraud to a trained specialist.
Domain expertise and certified controls for sensitive payment data.
Cardholder data protected by certified controls across voice, chat and back-office work.
Teams who understand payment processing, sensitive data handling and strict regulatory demands.
Trained technical staff keep payment tools, portals and integrations running for every team.
Cardholders and merchants supported in their own language across global markets.
Multi-site delivery keeps payments support running through outages and volume spikes.
Automation and GenAI tools paired with skilled agents for faster, more accurate service.
Risk, scale and automation work Fusion CX has delivered for digital commerce and payments clients.
Tell us about your card programs, dispute volumes and merchant base. A payments specialist will follow up with a scope, controls plan and pricing.
Perspectives for payments leaders on fraud, disputes and card servicing.
What card issuers, processors and payment providers ask us most often.
Fusion CX offers comprehensive payment processing services, including inbound and outbound customer service, fraud claims handling, collections and merchant services. Our solutions keep transactions secure and efficient, which improves overall customer satisfaction and frees your internal teams to focus on growth.
We manage inbound and outbound customer queries as well as order and account management. Our representatives provide timely, accurate responses, keep customer accounts up to date and secure, and resolve inquiries efficiently on the channels your customers prefer.
Fusion CX uses AI-powered fraud detection to help identify and prevent fraudulent activity. We handle fraud claims efficiently, including provisional credits, identity fraud, transaction fraud and purchase disputes, ensuring swift resolution and minimal customer disruption.
Fusion CX works with embedded payment systems to provide support for transaction processing, fraud detection and customer service. Our expertise helps keep payment handling within your platform secure and efficient, improving the experience for your users.
We offer first-party collections, acting as an extension of your firm while maintaining your brand voice and adhering to regulatory standards. Our strategic collections approach keeps you compliant and protects positive customer relationships while outstanding balances are recovered.
