Latest from Fusion CX
Why Do Customers Have to Switch Channels for Issue Resolution?
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6 Customer Service Must-Reads for Anyone in a Customer Service Role
Reading is a favorite way to gather knowledge and learn…
How to Direct Customers to the Right Service Channel: Implementing a Customer Service Channel Strategy
In the age of multi-channel customer service, many businesses find…
The Power of Smiling on the Telephone: Enhancing Customer Service at Fusion CX
Mother Teresa once said, “We shall never know all the…
Ensuring Call Center Business Continuity and Disaster Recovery
In today’s unpredictable world, natural disasters, cyberattacks, and other emergencies…
Want Better Quality? Start By Keeping Your Customers Happy!
In the world of call centers, customer satisfaction is considered…
3 Ways to Reduce Call Abandonment Rates in a Call Center
In today’s fast-paced world, customers expect instant answers. But call…
How a Congenial Work Culture Fuels the Growth of Manila’s BPO Industries
Manila’s BPO industry thrives, and Fusion CX knows why. A…
5 Ways a Call Center Can Benefit Using Virtual Queuing
Let’s face it—waiting on hold is about as fun as…
7 Ways a Customer Service Representative Can Deal with an Irate Customer
Let’s start with a simple truth: You can’t make everyone…
5 New Trends That Are Changing The Face Of Call Center Industry In 2015
Call center outsourcing trends are evolving fast, and at Fusion…
The Ten C’s of Employee Engagement in Call Centers
Picture this: A call center manager is asked, “How many…
