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Social customer service is an essential tool for building customer…
Hospitality Gets a Helping Hand: How BPOs can Boost Your Business
The hospitality industry has performed exceptionally well in recent years…
5 Ways To Improve Customer Service In The Era Of Mobiles
Gone are the days when voice calls were the only…
Why the Philippines is the Go-To Destination for Call Center Services
In today’s business world, providing excellent customer service isn’t just…
5 Social Customer Service Trends that will Rule 2019
Last year, social media emerged as one of the most…
8 Ways to Improve First Call Resolution in a Call Center
First call resolution (FCR) is a critical key performance indicator…
5 Ways to Enhance Customer Experience Through Your Call Center
A well-managed and efficient call center can be a big…
4 Ways to Utilize On-Hold Time for Enhancing Customer Experience
Calling customer care may seem old-fashioned, yet a Google study…
Improve Customer Satisfaction with Accounts Receivable Management Best Practices
In the financial services world, accounts receivable management (ARM) is…
