Latest from Fusion CX
Mortgage Refinance Applications Spike, Forcing Lenders to Scale Operations Fast
The mortgage market experienced a sharp turning point this week…
BPO in Financial Services: Strategic Cost Reduction, and Superior Customer Experience
BPO in financial services has transformed from a tactical cost-saving…
Why Valentine’s Day is a Make-or-Break Moment for Retail Customer Experience
Valentine’s Day retail customer experience has quietly become one of…
Multilingual Call Centers: Does the Location Make a Difference?
In today’s globalized economy, businesses serve customers across borders, cultures,…
Why Healthcare Payers Are Rethinking Nearshore Outsourcing in a Value-Based World
The healthcare outsourcing conversation has matured. Not because cost stopped…
Revamp Your Home Improvement Business with the Power of Call Centers: Boost CX and Save Costs
The U.S. home improvement industry is highly competitive, fast-moving, and…
Trends Debt Collection Agencies Should Look Out for in 2026
In 2026, the debt collection landscape will have fully embraced…
Why Healthcare CX Operating Models Are Being Rebuilt in 2026
Healthcare leaders are no longer debating whether healthcare customer experience…
Faster Closures Happier Customers: The Advantage of BPO in Mortgage Services
In today’s fast-paced, on-demand world, the mortgage closing process often…
Retail Service Desks Are Evolving — How Outsourcing Is Driving the Shift in CX
Retail customer experience has entered a new operating reality. What…
Seller Support as a Strategic Advantage for Expanding E-Commerce Marketplaces
Marketplace-led e-commerce models are expanding rapidly. Marketplaces drive growth by…
The Evolution of Home Service CX: 8 Tech Trends Redefining 2026
Welcome to the future of the household economy! Currently, as…
