Latest from Fusion CX
Why CPG Brands Struggle With Customer Support During Short Gifting Peaks
Short gifting windows place disproportionate pressure on CPG customer support.…
Customer Service for Australia’s Ecommerce: The Growth Lever Marketplaces Can’t Ignore
Australia’s e-commerce ecosystem continues to scale rapidly. As transaction volumes…
The Power of Smiling on the Telephone: Enhancing Customer Service at Fusion CX
Mother Teresa once said, “We shall never know all the…
7 Ways a Customer Service Representative Can Deal with an Irate Customer
Let’s start with a simple truth: You can’t make everyone…
OTA Call Center Solutions: Where Modern Travel Bookings Are Really Decided
It’s close to midnight. A traveller has been scrolling through…
Rethinking Healthcare Scale: From Workforce Expansion to Workforce Intelligence
Healthcare leaders are navigating a subtle but consequential shift. Demand…
Presidents’ Day Retail Surge: Why Customer Experience Breaks Before the Sales Peak
Presidents’ Day has quietly become one of the most demanding…
Scaling the Claims Lifecycle: Leveraging Nearshore Excellence for Cost‑Effective Claims Processing Outsourcing
In the competitive 2026 insurance landscape, the pressure to maintain…
Security First: How American Call Center Partners Safeguard Outbound Banking Operations from Emerging Fraud
In the high-stakes environment of banking and financial services, the…
Travel Outsourcing Services: Why modern travel brands outsource CX to win — and how to do it right.
The travel industry is alive again—bigger, faster, and hungrier than…
Appliance Installation Support: How Retailers Prevent Setup Issues from Becoming Refunds
For appliance and consumer electronics retailers, the most fragile moment…
Why Healthcare Providers Are Outsourcing telehealth Services
Telehealth has evolved from an emergency-era solution into a cornerstone…
