Tokyo Olympics comes as the beacon of hope amid a time when anxiety and hopelessness have devoured the whole world. As we emerge as a race from the challenges of the pandemic, the international sports event reemphasizes that we are all in this together.
The Olympics have always turned adversity into success by bringing together people, industries, processes, and technology. To recognize this, the International Olympic Committee has changed the Olympic motto to fit the current situation – Faster, higher, stronger – Together! However, the specific motto of the Tokyo Games is “United by Emotion.”
Outsourcing and Olympics
At Fusion CX, we, too, believe in both the motto, albeit in a different context. By working alongside our clients, we believe in delivering faster interactions, higher quality, and stronger brand value. We also believe empathy is the key to better relations and greater success, including empathy as one of our core values. After all, if we cannot understand other’s pain points, how can we cater to their needs?
That got us thinking: maybe the Olympics and the outsourcing world are not that different from each other. We all can learn something from this international gaming event. First, we can imbibe the seven core values of the Olympics.
Outsourcing and Olympics – Key Takeaways from the 2021 Tokyo Games:
Achieving Personal Best: “Striving for your personal best.”
Rather than working on a common target, if all agents offering call center services strive to achieve their personal best, we can beat our targets and set a new benchmark for the brand and the agents.
Unity in Diversity: “Accepting one another.”
Unity in Diversity is one of our core values. As a company with a presence in nine countries, we have a diverse company culture where everyone brings their uniqueness and enriches the company. We foster camaraderie and mutual respect for one another and accept everyone for who they are. After all, we are a company powered by human connection.
Connecting to Tomorrow: “Passing on Legacy for the Future.”
A part of any brand’s success is passing on its legacy for the future. At Fusion CX, we constantly change our services, practices, and offerings to carry on the Fusion CX legacy. Apart from being a global leader in the BPO industry, we have also ventured into the foray of digital transition, which we believe will change the face of outsourcing.
These are some of our takeaways from the Tokyo Olympics in 2021.
