The Mobile Advantage: Leading Digital Engagement
While U.S. smartphone ownership is high across all groups (85-90%), Hispanic consumers rely more heavily on mobile devices for internet access, social media, shopping, and daily tasks.
- Primary Device: Hispanics are more likely to use smartphones as their primary internet access device.
- Messaging Platforms: High adoption of WhatsApp, with usage rates significantly higher than the national average.
- Social Media: Platforms such as Instagram (62% usage), TikTok, and YouTube experience higher engagement among Hispanics than among non-Hispanics.
The Second-Screen Habit
Hispanic consumers frequently engage in “second-screening”—using a smartphone while watching TV or streaming content. This behavior allows brands to create synchronized campaigns, pairing traditional TV ads with real-time mobile promotions or social media interactions.
Key Mobile-First Marketing Strategies
- Responsive Design: Ensure websites and emails load instantly and navigate intuitively on small screens.
- Targeted Channels: Prioritize SMS, push notifications, and app-based marketing for personalized reach.
- Social Media Focus: Create short-form, vibrant content in both English and Spanish for TikTok, Instagram, and YouTube.
- Behavioral Insights: Use mobile data to refine the timing and relevance of your messaging.
Customer Service: Mobile & Multilingual
To win loyalty, brands must provide support through the channels Hispanic consumers use most: WhatsApp, SMS, and social chat.
- Language Choice: Offer seamless support in English and Spanish to build cultural trust.
- Omnichannel Access: Integrate AI chatbots with live human agents for 24/7 availability.
- Efficiency: Focus on fast resolution times to keep pace with mobile users.
Conclusion: Tapping into the $4.1 Trillion Market
The Hispanic market is the fastest-growing segment of the U.S. economy. In 2025, capturing this growth requires more than just translation—it requires a mobile-first infrastructure built on cultural relevance.
Actionable Next Steps
- Audit: Test your digital platforms specifically for mobile speed and bilingual usability.
- Pilot: Launch a targeted mobile ad campaign with a bilingual landing page.
- Partner: Enhance your support capabilities with specialized providers.
Don’t let traditional strategies limit your growth. Embrace mobile-first engagement to unlock the full potential of this market. Contact Fusion CX for professional Bilingual English and Spanish Support.
Alicia Johnson
Alicia Johnson is a CX professional focused on helping organizations deliver consistent, customer-first experiences at scale. At Fusion CX, she works closely with cross-functional teams to support growth through operational excellence, thoughtful CX design, and measurable business outcomes.
