Fusion CX BRIDGE 2019 : First Of Its Kind

Fusion CX BRIDGE 2019 : INNOVATION

Fusion CX Bridge 2019 – Building Ripples In a Diversified Global Environment.  

On May 11, 2019, history was made in Fusion CX Cebu. It was the very first time that all leaders, from Subject Matter Experts to Team leaders to Account Managers and Supervisors and Department Heads, together with Fusion CX Philippines’ Country Head, Mr. Nagarajan “Raj” Anandaraman, gathered in one forum through a Leadership Summit called Fusion CX Bridge 2019.

The theme was Innovation, and everyone did not disappoint. 75 stakeholders from every Account in Fusion CX Cebu and all Department Heads represented it well.

The program began with a lively welcome address from Raj, discussing innovation in the contact center industry. Then, our Head of Operations, Barbara Atillo-Alovera, spoke about what’s next for the organization, 2018 site-wide highlights, and the 3-year roadmap for Fusion CX Cebu.

The next phase of the summit covered all the 2018 Achievements, 2019 Year-round plans, and the What’s In It For Me (WIIFM) discussion from IT, HR, Corporate Training, Operations, Workforce, Quality, and Facilities/Infrastructure c/o each Department Head: Darwin Aloot, Ana Maria Pugoy, Ana Aviso, Barbara Atillo-Alovera, Mark Ferdinand Soller, Lyn Ybanez, and Michael Teves.

The most exciting, inspirational, and educational part of the day-long activity was the Executive Fireside Chat, which was graced by our very own Co-Founder / Chief Operations Officer, Sir Kishore Saraogi, and Sir Raj, who not only shared their success stories but also showed their fun side by giving life to some of the personal questions in lieu with Work-Life-Balance.

There was never a dull moment during the program’s second half as all participants came ready with their root causes, creative ideas, suggestions, solutions, and recommendations.  They brainstormed in three (3) competitive groups during the Break-out sessions to help address 3 pain points in lieu with the following categories:

 1.  People

  • Retention
  • Engagement
  • Sourcing

2.  Processes & Procedures

  • Communication Channels
  • Reporting & Automation
  • Infrastructure & Technology

3.  Growth

  • Revenue
  • Organic growth
  • People-Process Perspective

Seeing everyone working together to solve major company problems was a proud moment. Program Manager Deborah Jane “DJ” Labastida concluded the event with many valuable takeaways. Everyone is eager for next year’s summit.

By the end of the day, all management members, delegates, and leaders went home smiling, committed to “Transform Tomorrow Together.”

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