Latest from Fusion CX

Call Center Employment Trends 2025: India’s BPO Industry Sees a Surge
As we step into 2025, India’s call center and Business…

Albania: Ideal Nearshore Outsourcing for Italian Support
In recent years, Albania has emerged as a prominent destination…

The Call Center Industry in Albania: A Rising Star for Fusion CX
In recent years, the call center industry in Albania has…

Multilingual Call Center in Kosovo – Boosting Engagement, Leveraging Diversity
Kosovo’s rich cultural diversity and multilingual workforce make it a…

Why Kosovo Call Center is the Next Big Thing for Customer Support
Kosovo has quietly but confidently stepped onto the global stage…

How Kosovo’s Young Population Drives Innovation in the BPO Industry
Kosovo’s youthful demographic is a key driver behind the rapid…

Kosovo: A Rising Star in the Customer Experience Landscape for Fusion CX
At Fusion CX, we are thrilled to spotlight Kosovo as…

The Future of Business Process Outsourcing in Kosovo: Trends, Adaptations, and Opportunities
The Business Process Outsourcing (BPO) industry is transforming at breakneck…

Strategic Location: Why Kosovo is Ideal for Serving European Markets
Kosovo’s geographic location and alignment with European time zones make…

Fusion CX in India: Making a Positive Impact
Since our incorporation in 2004 in Kolkata, India, Fusion CX…

How a Congenial Work Culture Fuels the Growth of Manila’s BPO Industries
Manila’s BPO industry thrives, and Fusion CX knows why. A…

Contact Centers in India Are Elevating Business Success
Good news for contact center owners in India! The Indian…