At Fusion CX, we operate as a customer experience partner. With delivery centers across 13 countries, we help brands scale quickly, improve efficiency and keep service standards consistent worldwide.
Our AI technology stack, powered through Omind Technologies, enables intelligent automation, faster resolutions, better workforce management and stronger customer outcomes. We combine it with highly trained teams to deliver seamless, personalized support.
We bring deep expertise across healthcare, ecommerce, insurance, telecom and CPG, with tailored programs for inbound support, outbound engagement, technical helpdesk, retention, multilingual assistance and omnichannel service.
The fully loaded cost of an in-house contact center runs far higher than a well-managed outsourced operation. We match each interaction type to the right delivery tier.
US-based agents for regulated industries where compliance, cultural fluency and native English are non-negotiable.
LATAM delivery with US time zone alignment and bilingual English and Spanish capability.
High-volume, cost-efficient programs with true 24/7 follow-the-sun coverage and large talent pools.
Most clients combine tiers, matching each interaction type to the right cost and quality profile.
Whichever model you choose, you get the same quality frameworks, security controls and AI-enabled oversight across every delivery center.
We manage the full contact center function, not just voice seats: inbound, outbound, digital, back-office and AI-augmented programs.
First-contact resolution, product support, complaint handling, order management and retention across inbound touchpoints.
B2B and B2C outbound campaigns, appointment setting, win-back programs and pipeline acceleration.
Unified handling across voice, live chat, email, WhatsApp, social DMs and in-app messaging.
Real-time agent guidance, automated quality scoring and accent clarity tools that cut AHT and lift CSAT.
Data entry, document verification, claims processing, order fulfillment support and workflow management.
Interaction monitoring, live supervisor escalation and HIPAA, PCI-DSS and ISO 27001 compliance.
Our built-in AI stack is deployed across every delivery center, giving clients enterprise-grade capability without the cost of building it themselves.
Automated, real-time QA scoring that moves from sample audits to up to 100% coverage, with coaching insights.
Real-time accent translation for voice clarity: faster resolutions, fewer repeats and escalations.
GenAI voice agents for inbound and outbound calling, with built-in telephony, integrations and analytics.
Agent assessment, onboarding and upskilling, with performance tracking and productivity visibility.
What changes when your contact center runs with a partner built for scale, quality and continuity.
Avoid the fully loaded cost of building and running an in-house center.
Trained teams deployed fast for launches, peaks and expansion.
Onshore, nearshore and offshore tiers under one partnership.
Follow-the-sun support across time zones and channels.
Playbooks and training for healthcare, ecommerce, insurance, telecom, CPG and fintech.
HIPAA, PCI-DSS and ISO 27001 aligned delivery environments.
Automated scoring and real-time guidance on every interaction.
Clear SLAs, transparent reporting and no lock-in to underperformance.
Tell us your volume, vertical and delivery preferences. We will design a delivery model, ramp plan and pricing around them.
Guides and perspectives for leaders evaluating outsourced contact centers.
What buyers ask us before they outsource their contact center.
Cost depends on delivery model, volume and service complexity. US onshore typically ranges from $28 to $38 per agent hour, nearshore LATAM from $14 to $22, and offshore from $8 to $14. Most clients run a blended model, and we build custom pricing around your program design.
Onshore agents are in the same country as your customers, preferred for regulated or complex interactions. Nearshore agents work from nearby, lower-cost countries with time zone alignment. Offshore agents work from distant, lower-cost markets, ideal for high-volume programs. Fusion CX offers all three.
Yes. Healthcare programs delivered onshore operate under full HIPAA compliance, including signed BAAs, PHI-handling protocols and agent certification. Offshore and nearshore healthcare programs follow equivalent data protection frameworks.
For a standard program, we can deploy a trained team within 21 to 30 days. For fast-track needs such as peak season or rapid expansion, we have deployed 100+ agents within 14 days.
Yes. Pilot programs can start on a 90-day commitment. Full programs typically run on 12- or 24-month agreements with performance-linked SLAs and clear exit provisions.
Yes. We deliver programs spanning voice, live chat, email, WhatsApp, social media and back-office, unified through our Omind platform with shared routing and reporting.
