Managing Billing Collections, Shut-Off Prevention & Reconnection Workflows with Regulatory Precision
Utilities and energy providers operate in a highly regulated environment where collections directly impact customer safety, compliance, and public service standards. Late payments, disconnection risks, and high-volume billing questions require a partner that can manage sensitive communications while protecting brand trust and regulatory compliance.
Fusion CX’s Utilities & Energy Collections Services use a blend of skilled agents, AI-driven analytics, digital engagement tools, and customer-first communication to help providers reduce delinquencies, streamline billing operations, and maintain consistent, positive customer relationships.
