Banking & Financial Services
Collections

Banking & Financial Services Collections

Experience Our BFSI Collections Services

Supporting Credit Cards, Personal Loans & Secured Lending with Compliant, Customer-Centric Recovery Frameworks

The banking and financial services sector faces rising delinquencies, increasing regulatory oversight, and evolving consumer expectations around communication and repayment support. Traditional recovery models are no longer enough to ensure portfolio stability.

Fusion CX’s Banking & Financial Services Collections solutions are engineered to help lenders reduce delinquency, improve liquidation rates, and maintain strong customer relationships—while ensuring every interaction is fully aligned with federal and state compliance expectations.

We support credit cards, personal loans, secured lending, auto finance, and multiproduct portfolios with a blend of human empathy, AI-driven analytics, and omnichannel engagement.

Industry Challenges We Solve

Banks and lenders today face:

Rising Delinquencies Across Credit Products

Economic pressures and consumer debt levels have increased early- and mid-stage delinquency.

Customer Sensitivity & Brand Reputation Risks

Collections conversations must remain empathetic and brand-safe.

Strict Regulatory Oversight

BFSI is heavily governed by:
FDCPA • TCPA • CFPB • GLBA • UDAAP • State regulations

Need for Scalable, Cost-Efficient Support

Portfolio volatility makes in-house scaling difficult.

Demand for Digital-First Borrower Experience

Customers prefer text, email, self-service, and app-based interactions over phone calls.

Fusion CX addresses all these pain points with tailored collections programs built specifically for the BFSI landscape.

How Fusion CX Helps Banking & Financial Services Organizations

Early-Stage Credit Card & Loan Collections

Soft-tone, brand-aligned outreach for credit card, auto, personal loan, and secured lending portfolios.

Secured Lending & Collateral-Backed Recovery

Specialized workflows for auto loans, equipment financing, and high-balance secured loans.

Mid-Stage Recovery Acceleration

Targeted strategies to manage rising DPD, prevent roll rates, and improve payment commitments.

Omnichannel Borrower Engagement

Reach customers through their preferred channels:
Voice | SMS | Email | Chat | App Notifications | Self-Service Portals

Digital Pre-Engagement & Payment Convenience

Borrowers respond faster to digital reminders and self-service options powered by AI.

Hardship Management & Payment Plan Support

Empathetic guidance for customers navigating financial difficulty.

Payer Dispute Resolution & Issue Handling

Quickly resolving issues related to statements, fees, reversals, or transaction concerns.

AI-Driven Performance & Compliance

  • Arya AI Co-Pilot: real-time agent intelligence
  • Arya Quality Auditor: 100% automated QA
  • Predictive analytics: customer behavior scoring

Why Banking Leaders Trust Fusion CX

Compliance as a Non-Negotiable Foundation

All workflows align with FDCPA, TCPA, CFPB, GLBA, UDAAP, PCI-DSS, SOC 2, and state-specific rules.

Human + Technology Synergy

Agents guided by real-time AI produce more empathetic, accurate, and effective conversations.

Global Rightshore Delivery Model

Support delivered across the U.S., Nearshore, Offshore, and Hybrid models for cost and efficiency optimization.

Deep BFSI Expertise

Over two decades managing credit card, loan, secured lending, and consumer finance portfolios.

Customer-Centric & Brand-Safe Approach

Collections that protect customer relationships while driving repayment.

Business Outcomes for Banking & Financial Services Clients

Partners typically experience:

15–30% improvement
in right-party contact rates

20–35% increase
in recovery for credit card & personal loan portfolios

Lower roll rates
and improved DPD control

Higher customer satisfaction
& NPS

Stronger compliance posture
with automated QA

Lower cost-to-collect
via rightshoring and digital automation

THE FUSION CX-FACTOR

Certified
Tech Support

PCI-DSS
Certified

28
Language
Support

Ensured Business
Continuity

AI-powered
man-machine solutions

GET IN TOUCH

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