Healthcare RCM Collections

Healthcare RCM Collections

Healthcare RCM Collections

Improving Patient Financial Experience While Reducing AR Days

Healthcare collections are uniquely complex. Patients are not typical “debtors”—they are individuals navigating medical uncertainty, financial strain, insurance confusion, or unexpected care costs. This requires compassionate, compliant, patient-friendly communication that supports financial resolution without harming trust in the healthcare provider.

Fusion CX’s Healthcare RCM Collections Services are designed to improve point-of-service collections, post-visit billing resolution, and past-due patient account recovery—all while elevating the overall patient experience.

We help providers and revenue cycle teams meet rising financial pressures through a blend of empathy, clarity, healthcare-specialized training, and AI-enabled performance support.

Why Healthcare Collections Demand a Specialized Approach

Patient financial responsibility continues to rise. Providers now face:

  • Growing patient deductibles & out-of-pocket burdens
  • Confusing insurance coordination
  • High AR days & write-offs
  • Sensitive patient interactions that require empathy
  • Complex regulatory expectations (HIPAA, CMS, state laws)

Fusion CX bridges these gaps with healthcare-trained agents, clear financial communication, and workflows tailored specifically for clinical and patient environments.

Our Healthcare RCM Collections Services

Pre-Service & Pre-Visit Financial Engagement

  • Insurance verification
  • Co-pay and deductible reminders
  • Financial counseling
  • Pre-authorization follow-up
  • Payment plan setup

Point-of-Service Collections Support

Increase upfront collections by guiding patients through estimates, insurance expectations, and payment options.

Post-Visit Billing & Follow-Ups

  • Patient-friendly outreach
  • Explanation of charges
  • Invoice clarification
  • Payment reminders
  • Billing dispute handling

Past-Due Patient Account Recovery

Soft, compassionate outreach for:

  • Aged self-pay accounts
  • Residual balances
  • Payment plan reactivation
  • Insurance lapse follow-up

Insurance & Payer Follow-Up Support

Reduce AR delays caused by insurers:

  • Denial follow-up
  • Documentation requests
  • Re-submissions
  • Balance resolution

Patient Financial Counseling

Help patients understand coverage, financial options, and payment pathways with clarity and empathy.

Secure Payment Processing & Assistance

PCI-DSS compliant workflows for:

  • Online payments
  • Automated recurring payments
  • On-call payment support
  • Payment plan adjustments

Omnichannel Patient Engagement

Reach patients the way they prefer:
Voice | SMS | Email | Chat | App Notifications | Patient Portals

The Fusion Advantage for Healthcare RCM Collections

Patient-First, Empathy-Driven Approach

Agents trained in healthcare sensitivity, emotional intelligence, and transparent financial communication.

HIPAA-Compliant Operations Across All Touchpoints

Every workflow ensures patient data protection, regulatory adherence, and secure payment handling.

AI-Enabled Performance via Arya

Arya AI Co-Pilot: real-time guidance for difficult conversations
Arya Quality Auditor: 100% interaction monitoring for compliance

Healthcare-Trained Collections Specialists

Collectors deeply understand:

  • CPT/ICD codes
  • Explanation of Benefits (EOBs)
  • Co-pay/deductible structures
  • Payer behavior
  • Common patient barriers

Rightshore Delivery for Cost-Effective Scalability

Domestic, nearshore, offshore, or hybrid models to match provider requirements and regulatory needs.

Healthcare Segments We Support

Fusion CX provides RCM collections solutions for:

Hospitals & Health Systems

Reduce AR days and increase patient payments

Specialty Clinics & Physician Groups

Tailored workflows by specialty

Dental & Vision Networks

High-volume patient billing support

Behavioral Health Providers

Sensitive, empathetic financial communication

Health Insurance & Payers

Premium billing and follow-up

Telehealth & Virtual Care Platforms

Digital-first financial engagement

RCM Companies & Billing Firms

Scalable back-office & patient support

Healthcare Segments We Support

Each segment receives industry-specific training, quality controls, and compliance frameworks.

Business Impact You Can Expect

Healthcare partners typically experience:

10–25% improvement in patient
payment recovery

Lower AR days across self-pay
and insurance balances

Higher patient
satisfaction & trust

Reduced escalations and
billing confusion

Lower operational cost with
scalable rightshoring

Better financial clarity for
both patient and provider

Delivering AI-First CX

01
AI QMS

AI QMS

Enterprise QA Solution

AI-QMS delivers AI-powered, automated, real-time QA scoring, moving from sample audits to up to 100% coverage with coaching insights.

02
Accent Harmonizer

Accent Harmonizer

Bridging Accent Gaps

AI-powered, real-time accent translation boosts voice clarity in every customer interaction—faster resolutions, fewer repeats/escalations, more comfortable calls.

03
Sayin.ai

Sayin.ai

Enterprise-Grade Voice AI

GenAI voice agents for inbound and outbound calling with built-in telephony, integrations, and analytics to optimize voice workflows.

04
MindWorkPlace

MindWorkPlace

AI-powered People Platform

Automates agent assessment and supports employee life-cycle management, fast onboarding, and upskilling with performance tracking and productivity visibility.

Power of GenAI . Human-in-the-loop . Secure . Auditable

THE FUSION CX-FACTOR

Certified
Tech Support

PCI-DSS
Certified

28+
Language
Support

Ensured Business
Continuity

AI-powered
man-machine solutions

GET IN TOUCH

Contact Us Kindly fill-out the following form and we will get back to you.

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