Improving Patient Financial Experience While Reducing AR Days
Healthcare collections are uniquely complex. Patients are not typical “debtors”—they are individuals navigating medical uncertainty, financial strain, insurance confusion, or unexpected care costs. This requires compassionate, compliant, patient-friendly communication that supports financial resolution without harming trust in the healthcare provider.
Fusion CX’s Healthcare RCM Collections Services are designed to improve point-of-service collections, post-visit billing resolution, and past-due patient account recovery—all while elevating the overall patient experience.
We help providers and revenue cycle teams meet rising financial pressures through a blend of empathy, clarity, healthcare-specialized training, and AI-enabled performance support.
Why Healthcare Collections Demand a Specialized Approach
Patient financial responsibility continues to rise. Providers now face:
- Growing patient deductibles & out-of-pocket burdens
- Confusing insurance coordination
- High AR days & write-offs
- Sensitive patient interactions that require empathy
- Complex regulatory expectations (HIPAA, CMS, state laws)
Fusion CX bridges these gaps with healthcare-trained agents, clear financial communication, and workflows tailored specifically for clinical and patient environments.
