Kolkata, India – October 10, 2025 — Fusion CX Limited, a global customer experience (CX) management and GenAI-powered CX transformation service provider, today announced the successful completion of integration following its acquisition of Scribe.ology LLC, a healthcare documentation solutions provider. The milestone further strengthens Fusion CX’s presence in healthcare services and reinforces its commitment to innovation and operational excellence.
The announcement coincides with Fusion CX’s global recognition at the 2025 Stevie® Awards in Lisbon, where the company was honored as Customer Service Team of the Year, underscoring its dual focus on growth and service excellence.
Expanding Healthcare Capabilities in the U.S.
Fusion CX acquired Texas-based Scribe.ology LLC, (founded in April 2011), in April 2025 for USD 300,000 (~₹25.68 million). The company provides in-facility and remote scribe services to hospitals, clinics, emergency departments, and telehealth providers., Scribe.ology primarily serves large healthcare systems and physician groups in the U.S.
The integration enables Fusion CX to combine its scale and AI-driven platforms with Scribe. ology’s expertise, offering real-time documentation, AI-assisted scribing, and enhanced patient engagement solutions for healthcare organizations.
Kishore Saraogi, Co-Founder and COO of Fusion CX, said:
“At Fusion CX, our mission is to elevate the human experience with every interaction. With Scribe.ology joining us, we combine their clinical expertise with our human-plus-tech approach. It strengthens our healthcare portfolio and helps us ease the burden on providers while improving outcomes for patients.”
Pankaj Dhanuka, Co-Founder, Managing Director, and CEO of Fusion CX, added:
“Completing the integration of Scribe.ology is a strategic step aligned with our long-term growth vision. With in-facility and remote scribing services now part of Fusion CX, we are uniquely positioned to help healthcare organizations reduce administrative burdens, improve efficiency, and enhance patient outcomes in a digital-first healthcare landscape.”
Recognition and Awards
On October 10, 2025, Fusion CX was honored with the Stevie® Award for Customer Service Team of the Year at the Grand Awards Ceremony in Lisbon, Portugal. Andrew Wilmott, President of Fusion CX, accepted the award on behalf of the company and its global teams.
Andrew Wilmott, President of Fusion CX, commented:
“It was a privilege to receive the Stevie® Award in Lisbon on behalf of Fusion CX and our teams worldwide. This recognition reflects the passion and resilience of our people who put customers, clients, and colleagues first. For us, the award is not just a trophy; it is a reminder that service excellence comes from agility, empathy, innovation, and teamwork.”
Strategic Growth and Future Readiness
Earlier this year, on May 26, 2025, Fusion CX filed its Draft Red Herring Prospectus (DRHP) with the Securities and Exchange Board of India (SEBI), marking a key milestone in its long-term expansion journey
About Fusion CX
Founded in 2004, Fusion CX is a global provider of customer experience and BPO solutions with over 20,000 employees across 40 delivery centers in 15 countries. Headquartered in Kolkata, India, and Atlanta, USA, Fusion CX delivers support in 25+ languages to 190+ global clients in Telecom, BFSI, Healthcare, Retail, and High-Tech. Its AI arm, Omind, powers digital transformation with real-time automation and intelligent CX innovationsHeadquartered in Kolkata, India, and Norcross, GA, USA, Fusion CX continues to scale businesses globally with purpose, precision, and performance.
About Scribe.ology
Based in Dallas, Texas, Scribe.ology LLC provides on-site and virtual medical scribe and documentation services to hospitals, emergency departments, outpatient practices, and telehealth organizations across the U.S. Scribe.ology enhances accuracy, optimizes provider efficiency, and improves patient outcomes.
Media Contact:
Rima Das
Corporate Communications, Fusion CX
rima.das@fusioncx.com
+91 94330 81295
