Our History

Our History

Fusion CX, formerly Fusion BPO Services, has evolved into a prominent player in the outsourcing and customer experience transformation industry. Co-founded by Pankaj Dhanuka and Kishore Saraogi in 2004, Fusion CX has grown rapidly under their leadership. Pankaj’s strategic vision for growth and operational excellence and Kishore’s extensive experience in the BPO sector laid the foundation for the company’s success.

Fusion CX provides top-notch customer experience transformation solutions and outsourcing services across various sectors, including healthcare, life sciences, and more. Our expertise in key areas such as sales, marketing, finance, and technology has positioned Fusion CX as a trusted partner for businesses seeking exceptional customer experiences.

By synergizing the strength of human connection with cutting-edge technology, Fusion CX has unlocked a transformative force reshaping the landscape of customer experiences.

  • 2022


    Provider of lead generation and white-glove services in the US market.

  • 2021

    Advanced Communications Group

    Full-service BPO solutions provider in the telecom space.

  • 2021

    Competent Synergies Private Limited

    Leader in spot billing solutions in India.

  • 2020


    Multilingual Call Center Services Provider

  • 2019

    Ameridial Inc.

    Direct Response, Commercial, and Healthcare lines of business.

  • 2018

    Support Save

    Customer Support and Sales.

  • 2016

    Vital Recovery Services

    Collection services.

  • 2013

    Phocus Contact Center

    Customer Support and Sales.

  • 2012

    O'Currance Teleservices

    Direct Response.

  • 2010

    Centennial Marketing Group

    Customer Support, Sales, and Insurance.

  • 2007

    Help Desk Now

    Customer Support and Sales.