Improving CX While Incorporating AI-Powered Technologies

Fusion CX helps the #1 telecom service provider in the United States embrace digital transformation in their customer support operations. This was achieved by using AI-based technologies to systematically automate operations for premium CXM. In addition, the employee training program was also improved while its duration was reduced to ensure accelerated vacancy fulfillment while improving average response times simultaneously to deliver prompt resolutions.

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SERVICE OFFERING

Appointment Setting

Customer Acquisition

Customer Service

Operation

Sales & Contracts Administration

Billing & Invoice Settlements

THE FUSION CX-FACTOR

30+ Locations in
15 Countries

40+ Language
Support

7000+
Skilled
Agents

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